Shady Lake Tours

The man running breakfast was wonderful! He made the mornings bright with his genuine smile and warmth. The front desk staff were also friendly and welcoming. We felt bad for the housekeeping staff however. They were extremely limited in their ability to do their job since they had to share the elevators with the guests. There were only 2 (tiny) elevators in the entire hotel which didn't even support the number of guests, let alone the housekeeping staff as well. Waiting for extended periods of time for an elevator was common. We resorted to using the stairs many times even though we stayed on the 25th floor. However, the location was great, close proximity to many restaurants, bars, and entertainment.

The Hotel was top tier! Staff were exceptional. The rooms were very cozy and comfortable and very relaxing. My Family said this was the best vacation they’ve had in a long time. Well Estes. Shopping and food was great. Especially all the site seeing and tours we did.

We had such a wonderful stay at Pendry Manhattan West. The hotel is absolutely beautiful—exquisite, tasteful, blissfully quiet, and impeccably clean. Our corner suite was truly impressive, with expansive windows wrapping around the room and offering breathtaking views in multiple directions across Manhattan. The luxurious bath and modern, refined design made it a serene retreat after a full day exploring the city. A special mention goes to Oksana, the director/manager, whose attentiveness and genuine care made us feel so welcomed. She handled everything with such thoughtfulness and professionalism that we left feeling truly valued as guests. Her warmth and dedication left a lasting impression on us. The location couldn’t be more convenient—right outside Penn Station—making travel logistics effortless. From the elegant design to the exceptional service, our experience here was nothing short of perfect, and we will absolutely be returning. Highly recommend!