고객님, 안녕하세요. 먼저 저희 호텔 그레이스리 서울을 선택해 주셔서 감사 드리며, 바쁘신 와중에도 소중한 시간을 내시어 좋은 평가를 남겨주신 것에 다시 한번 감사의 말씀을 드립니다. 앞으로 모든 고객님들께 더욱 큰 만족을 드리기 위해 항상 고민하고 실천하는 호텔 그레이스리 서울이 되도록 노력 하겠습니다. 다음에 다시 고객님을 만나뵙고 인사나눌 수 있기를 기대하며 다시 한번 고객님의 도움에 감사드립니다.

Thank you for choosing us and the sincere feedback of your stay. We will attentively reflect your valuable feedback to enhance better service, as customer satisfaction is our utmost priority. Should you ever come for another visit, please do come back to our Hotel! We look forward to serving you again. Best regards

尊敬的宾客您好。非常感谢您对此次入住格拉斯丽首尔酒店的好评和喜爱。我们很高兴您对此次入住的满意。您的满意就是对我们最大的肯定与鼓励，我们将继续为您提供高效服务，让您享受更为优质的入住体验。我们真诚期待您的再次光临， 谢谢！ -HGS Reservation

尊敬的宾客您好, 非常感谢对此次入住格拉斯丽首尔酒店，并进行珍贵的点评。从您的评论中，我们得知 您的入住体验未能达到您的期望 ，对此给您带来的不便，我们深感抱歉。对于服务中存在的不足我们将会通过培训以及有效沟通方式尽快做出整改提升。您的意见帮助我们不断进步，我们会努力为顾客提供更好的入住体验。相信您下次光临时一定能看到我们改善提升的一面。期待在不久的将来与您相聚在格拉斯丽首尔酒店。谢谢！

Thank you for staying with us and share your sincere　feedback. Our hotel is located in an ideal place for convenient travel to Namdaemun Market, Namsan and Myeong-dong area.Also, we offer best accommodation for travelers as well as business customers with reasonable prices and services.We hope you will be giving us another chance and returning to our hotel in the near future. Kind Regards HGS Reservation

Thank you for choosing us and the sincere feedback of your stay. We hope to have the opportunity to greet you back in the near future. Please let us know if we can be at any assistance, we will be more than happy to be at your service. Best regards

尊敬的賓客您好。非常感謝您與我們分享您此次的入住反饋。您的認可就是對我們最大的支持和鼓勵。 希望我們熱情周到的服務給您帶來美好的心情，我們將一如既往爲賓客提供舒適、舒心的入住體驗。 再次誠意致謝！希望在不久的將來我們能夠再次歡迎您的到來、謝謝！

尊敬的賓客您好。感謝您與我們分享您此次的入住反饋。謝謝您給予酒店高度的評價，您的鼓勵會激勵我們一如既往爲賓客提供舒適、舒心的入住體驗。酒店位於南大門市場，明洞, 多家免稅店等地，出行十分便利。您對酒店的肯定，也讓我們更有動力提供優質服務給每一位賓客。希望在不久的將來我們能夠再次歡迎您的到來。謝謝！

尊敬的宾客您好。感谢您与我们分享您此次的入住反馈。谢谢您给予酒店高度的评价，您的鼓励会激励我们一如既往为宾客提供舒适、舒心的入住体验。酒店位于南大门市场，明洞, 多家免税店等地，出行十分便利。您对酒店的肯定，也让我们更有动力提供优质服务给每一位宾客。希望在不久的将来我们能够再次欢迎您的到来。谢谢！

①尊敬的宾客您好。非常感谢您对此次入住格拉斯丽首尔酒店，并向我们分享您的入住感受。我们格拉斯丽首尔酒店位于南大门市场, 明洞, 多家免税店等地，出行十分便利。我们以合理的价格以及服务为旅游客和商务客户提供最好的住宿。再次诚意致谢！我们真诚期待您的下次光临，谢谢！

尊敬的宾客您好。非常感谢您对此次入住格拉斯丽首尔酒店，并向我们分享您的入住感受。我们格拉斯丽首尔酒店位于南大门市场, 明洞, 多家免税店等地，出行十分便利。我们以合理的价格以及服务为旅游客和商务客户提供最好的住宿。再次诚意致谢！我们真诚期待您的下次光临，谢谢！

尊敬的宾客您好, 非常感谢您的入住和详细点评。从评论中，我们得知您对此次入住体验未能达到您的期望，对此给您带来的不便，我们深感抱歉。 关于您所反应的卫生问题，我们将会不断改善卫生不足之处，对于服务中存在的不足，我们会通过培训沟通方式对服务进行提升。您的意见帮助我们不断提升，诚挚感谢您对我们的工作的支持。我们再次期待为您奉上愉悦的入住体验。再次向您的惠顾与指点致谢！ -HGS Reservation

尊敬的宾客您好。感谢您与我们分享您此次的入住反馈。谢谢您给予酒店高度的评价，您的鼓励会激励我们一如既往为宾客提供舒适、舒心的入住体验。酒店位于南大门市场，明洞, 多家免税店等地，出行十分便利。您对酒店的肯定，也让我们更有动力提供优质服务给每一位宾客。希望在不久的将来我们能够再次欢迎您的到来。谢谢！

尊敬的賓客您好。非常感謝您對此次入住格拉斯麗首爾酒店的好評和喜愛。我們很高興您對此次入住的滿意。您的滿意就是對我們最大的肯定與鼓勵，我們將繼續爲您提供高效服務，讓您享受更爲優質的入住體驗。我們真誠期待您的再次光臨， 謝謝！

Thank you for choosing us and the sincere feedback of your stay. We hope to have the opportunity to greet you back in the near future. Please let us know if we can be at any assistance, we will be more than happy to be at your service. Best regards

Thank you for choosing us and the sincere feedback of your stay.Your comment would create such an encouragement for all of our associates. Learning how our guests experienced while staying with us brings ourselves further for continuously improving our services. We will attentively reflect your valuable feedback to enhance better service, as customer satisfaction is our utmost priority. We hope to have the opportunity to greet you back in the near future. Please let us know if we can be at any assistance, we will be more than happy to be at your service. Best regards

尊敬的宾客您好。非常感谢您对此次入住格拉斯丽首尔酒店的好评和喜爱。我们很高兴您对此次入住的满意。您的满意就是对我们最大的肯定与鼓励，我们将继续为您提供高效服务，让您享受更为优质的入住体验。我们真诚期待您的再次光临， 谢谢！

尊敬的宾客您好。感谢您与我们分享您此次的入住反馈。谢谢您给予酒店高度的评价，您的鼓励会激励我们一如既往为宾客提供舒适、舒心的入住体验。酒店位于南大门市场，明洞, 多家免税店等地，出行十分便利。您对酒店的肯定，也让我们更有动力提供优质服务给每一位宾客。希望在不久的将来我们能够再次欢迎您的到来。谢谢！

Thank you for choosing us and the sincere feedback of your stay. We hope to have the opportunity to greet you back in the near future. Please let us know if we can be at any assistance, we will be more than happy to be at your service. Best regards

Thank you for choosing us and the sincere feedback of your stay. We hope to have the opportunity to greet you back in the near future. Please let us know if we can be at any assistance, we will be more than happy to be at your service. Best regards

It has always been our pleasure to serve our valued guest, and to hear that we have made your stay a pleasant one is even more rewarding. Thank you so much for finding the time to share to us your positive feedback, your review validates all our efforts to achieve excellence. We hope you will be giving us another chance and returning to our hotel in the future. Kind Regards HGS Reservation

It has always been our pleasure to serve our valued guest, and to hear that we have made your stay a pleasant one is even more rewarding. Thank you so much for finding the time to share to us your positive feedback, your review validates all our efforts to achieve excellence. We hope you will be giving us another chance and returning to our hotel in the future. Kind Regards HGS Reservation

Thank you for choosing us and the sincere feedback of your stay. We hope to have the opportunity to greet you back in the near future. Please let us know if we can be at any assistance, we will be more than happy to be at your service. Best regards

Thank you for choosing us and the sincere feedback of your stay. We hope to have the opportunity to greet you back in the near future. Please let us know if we can be at any assistance, we will be more than happy to be at your service. Best regards

尊敬的宾客您好。非常感谢您选择入住我们酒店并给予好评。您的满意就是对我们最好的肯定与激励，我们酒店致力于为您提供亲切周到的入住体验。 真诚期待您的再次光临， 谢谢。 -HGS Reservation

尊敬的宾客您好。非常感谢您选择入住我们酒店并给予好评。您的满意就是对我们最好的肯定与激励，我们酒店致力于为您提供亲切周到的入住体验。 真诚期待您的再次光临， 谢谢。 -HGS Reservation

Thank you for choosing us and the sincere feedback of your stay. We hope to have the opportunity to greet you back in the near future. Please let us know if we can be at any assistance, we will be more than happy to be at your service. Best regards

尊敬的宾客您好。非常感谢您选择入住我们酒店并给予好评。您的满意就是对我们最好的肯定与激励，我们酒店致力于为您提供亲切周到的入住体验。 真诚期待您的再次光临， 谢谢。 -HGS Reservation

It has always been our pleasure to serve our valued guest, and to hear that we have made your stay a pleasant one is even more rewarding. Thank you so much for finding the time to share to us your positive feedback, your review validates all our efforts to achieve excellence. We hope you will be giving us another chance and returning to our hotel in the future. Kind Regards

尊敬的賓客您好。非常感謝您對此次入住格拉斯麗首爾酒店。 您的反饋意見幫助我們不斷進步，我們會再接再厲，更致力於爲您提供高效服務。期待不久的將來，您能再次入住我們的酒店。再次誠意致謝！

尊敬的賓客您好。非常感謝您對此次入住格拉斯麗首爾酒店。您的反饋意見幫助我們不斷進步，我們會再接再厲，更致力於爲您提供高效服務。期待不久的將來，您能再次入住我們的酒店。再次誠意致謝！

It has always been our pleasure to serve our valued guest, and to hear that we have made your stay a pleasant one is even more rewarding. Thank you so much for finding the time to share to us your positive feedback, your review validates all our efforts to achieve excellence. We hope you will be giving us another chance and returning to our hotel in the future. Kind Regards HGS Reservation

尊敬的宾客您好, 非常感谢对此次入住格拉斯丽首尔酒店，并进行珍贵的点评。从您的评论中，我们得知您的入住体验未能达到您的期望 ，对此给您带来的不便，我们深感抱歉。对于服务中存在的不足我们将会通过培训以及有效沟通方式尽快做出整改提升。您的意见帮助我们不断进步，我们会努力为顾客提供更好的入住体验。相信您下次光临时一定能看到我们改善提升的一面。期待在不久的将来与您相聚在格拉斯丽首尔酒店。谢谢！ -HGS Reservation

尊敬的宾客您好。非常感谢您对此次入住格拉斯丽首尔酒店的好评和喜爱。我们很高兴您对此次入住的满意。您的满意就是对我们最大的肯定与鼓励，我们将继续为您提供高效服务，让您享受更为优质的入住体验。我们真诚期待您的再次光临， 谢谢！

尊敬的宾客您好。非常感谢您对此次入住格拉斯丽首尔酒店。 您的反馈意见帮助我们不断进步，我们会再接再厉，更致力于为您提供高效服务。期待不久的将来，您能再次入住我们的酒店。再次诚意致谢！

Thank you for choosing us and the sincere feedback of your stay. We hope you will be giving us another chance and returning to our hotel in the near future. Kind Regards -HGS Reservation-

Thank you for choosing us and the sincere feedback of your stay. We hope you will be giving us another chance and returning to our hotel in the near future. Kind Regards HGS Reservation

尊敬的宾客您好。非常感谢您选择入住我们酒店并给予好评。您的满意就是对我们最好的肯定与激励，我们酒店致力于为您提供亲切周到的入住体验。 真诚期待您的再次光临， 谢谢。 -HGS Reservation

Dear Sir. On behalf of Hotel Gracery Seoul, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality which is the general norm of our hotel. We genuinely regret the inconvenience caused to you because of Housekeeping service. I am extremely concerned to read your comments with regard to your overall experience at the hotel. We will assure you that we will immediately reflect your feedback to enhance the quality of service. We again apologize. I hope you can forgive this inconvenience and not let it stop you from staying with us in the future as well. Thanking you, Yours faithfully. -HGS Reservation-

尊敬的宾客您好。非常感谢您选择入住我们酒店并给予好评。您的满意就是对我们最好的肯定与激励，我们酒店致力于为您提供亲切周到的入住体验。 真诚期待您的再次光临， 谢谢。 -HGS Reservation

Thank you for choosing us and the sincere feedback of your stay. We hope you will be giving us another chance and returning to our hotel in the near future. Kind Regards HGS Reservation

尊敬的宾客您好。非常感谢您选择入住我们酒店并给予好评。您的满意就是对我们最好的肯定与激励，我们酒店致力于为您提供亲切周到的入住体验。 真诚期待您的再次光临， 谢谢。 -HGS Reservation