Great staff: always available and happy to help when needed. AC was leaking and within 10 minutes it was repaired. A tile from the pool was loose and within 10 minutes a member of the staff came and repaired it. My daughter was sick and the staff immediately offered to help with the doctor and the location of the nearest pharmacie.
The villa is a bit old (18 yrs) and you can see that by the state of some details in the house. For example the hot water wasn’t running in one room, you had to wait a little longer to get warm. But honestly, it’s hot in Bali and a cold shower is very much welcome.
The door of one shower didn’t close properly. But again, you have a whole room with bathroom for yourself so who needs a door?
At the end of the day, if you look past these small details of an older villa, we stayed at a wonderful villa at a great location. Far from the busy Main Street, excellent staff, great breakfast, nearby the beach. And the pool: the best thing when you’re there with the kids. They had an excellent time jumping in any time of the day. It was just a pleasure to stay at this villa.