Find hotels in Schrum, Chicago

"All the staff is kind and helpful"

"The facilities were great and so was the staff. "

"Clean property, beautiful city skyline view."

"I want to start by saying the front desk agent was friendly when we first checked in. Unfortunately, the experience quickly went downhill after that. We received our first room key and went upstairs, but it didn’t work. The key flashed yellow instead of green, and it sounded like someone might already be inside the room. I went back downstairs to let the front desk know. She insisted the room was assigned to us and nobody should be in there, but gave me another key. The second key didn’t work either. We went back downstairs and she apologized and gave us a different room. We went upstairs again — that key didn’t work either. At this point we had already made several trips back and forth. On the fourth trip downstairs I was getting frustrated and let my daughter speak with her. She sent us back upstairs again with another key, but this time the lock didn’t even register the card. When we returned again, she questioned whether we were using the key correctly, which was frustrating. After about 30 minutes and six trips up and down, she finally checked the door herself and confirmed the key system wasn’t working. Eventually we received a room that worked. My issue isn’t the malfunction — things happen. The problem was how the situation was handled and repeatedly being blamed for something that wasn’t our fault."

"The location was great we walked to the Shedd aquarium in no time. The hotel was nice, we found it really irritating that we were constantly asked to join Hilton rewards by the staff standing at the elevators. Also you can not control the room temperature it was so hot and their solution was to open the windows which had no screens and it was pouring rain and everything was getting wet. They do not clean rooms or bring clean towels you have to call and ask every time you want clean towels. The history of the place is cool and they do have a Starbucks and restaurants. There is no complimentary breakfast. I’d honestly give this place a 3.5/5 stars. "

"The Hilton Hotel Oak Lawn, IL was beautiful. The customer service of staff was excellent. It was in an outstanding location for eating and shopping. We were there for funeral so we didn't do any pool or gym. The restaurant in lobby had a delicious buffet breakfast with everything on buffet."

"Parking was terrible, had to park around the building in the back of the hotel. Tons of people sitting outside smoking and drinking on the property. The blow dryer wasn’t working in the room: Wasn’t offered another room the maintenance person came to the room an repaired the blow dryer in the room while we were in the room for almost an hour which made me feel very uncomfortable.Then the lights went out from about 3am to 7am!!!! No apologies nor accommodations nor even an explanation! Doors slapping all night with the neighbors in/out the room. Not sure what was going on but it was way too much action in that building. Just loud and noisy both night I stayed there, The rooms are old and outdated. It doesn’t smell clean nor fresh in the rooms. I’ll never ever book with this hotel again. "

"The bed was stiff and pillows were not comfy, as soon as you lay down on it and deflates almost flat and breakfast was terrible and parking even to leave the car for valet was terrible but the room was very clean and staff and valet was great"

"The staff was wonderful today "