The hotel staff was so accommodating. They arranged airport pickup, then concierge carried our bags up and down lots of Santorini steps. The receptionist was so nice and explained in detail the benefits of our room and ordered our breakfast for us. They also did the same as we were leaving. The views were one of the best parts of this hotel. We loved our balcony and heated plunge pool to watch the sunset. Shopping area is close by as well. We had such a great time and will stay here again if we return.