室外游泳池

聖荷西聖塔克拉拉萬豪 AC 飯店的評分

3.5 out of 5
聖荷西聖塔克拉拉萬豪 AC 飯店
2970 Lakeside Drive, Santa Clara, CA

評論

9.4

好極了

10 分,有夠讚;638 則評論中有 492 則" "
8 分,不錯哦;638 則評論中有 101 則" "
6 分,一般般;638 則評論中有 25 則" "
4 分,不太好;638 則評論中有 9 則" "
2 分,很糟糕;638 則評論中有 11 則" "

9.6/10

整潔度

9.4/10

員工素質

9.2/10

設施服務

9.6/10

住宿環境和硬體

9.6/10

環保程度

評論

8/10 不錯哦

Billy

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月12日回覆
Billy, thank you for choosing AC Hotel Santa Clara and leaving a rating. We're thrilled to know you had an overall satisfactory experience. If you have specific suggestions for improvement, never hesitate to share. We look forward to serving you again in the future.

4/10 不太好

xiao

不喜歡:整潔度
於 2022 年 9 月住了 1 晚

10/10 有夠讚

ellen

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It's been a pleasant experience at the Hotel (Lakeside), the staff was very nice and helpful. When the toilet was blocked, also the shower too, they came right away to fix it.
於 2024 年 4 月住了 12 晚
Customer Service 於 2024年5月11日回覆
Ellen, we're so glad to hear that your stay at AC Hotel Santa Clara was a pleasant experience. We always strive to provide our guests with excellent service, so it's wonderful to see that any issues you encountered were promptly addressed by our team members. We aim to maintain a comfortable and inviting environment for all of our guests. Thank you for choosing us for your visit to Santa Clara. We hope to see you again in the future.

10/10 有夠讚

Agatha

good
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年4月25日回覆
Agatha, thank you for sharing your experience at AC Hotel Santa Clara. We're delighted to hear that you had a satisfactory stay. We appreciate your support and are looking forward to your next visit.

10/10 有夠讚

Chris

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月16日回覆
Chris, it's splendid to hear that you appreciated the AC Hotel Santa Clara's prime position. We hope to welcome you back in the future for another outstanding experience. Safe travels!

8/10 不錯哦

Yukiko

喜歡:員工素質
於 2024 年 4 月住了 7 晚
Customer Service 於 2024年4月11日回覆
Thank you for this lovely rating, Yukiko!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at AC Hotel Santa Clara. We'd like to share an even better experience with you soon.

8/10 不錯哦

Cynthia

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Easy , clean modern , polite staff
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月4日回覆
Cynthia, it's wonderful to learn you had a smooth and delightful experience at the AC Hotel Santa Clara. We take pride in maintaining a neat contemporary environment and our team is always eager to provide pleasant service. Looking forward to welcoming you back soon.

10/10 有夠讚

Andrew W

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly… Beautiful hotel… convenient… many dining options
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月30日回覆
Andrew, thank you for your glowing review. We're thrilled that you experienced the friendliness of AC Hotel Santa Clara, loved our aesthetics, found our location convenient for dining choices. We eagerly look forward to welcoming you back on your next visit.

10/10 有夠讚

JOHN

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月19日回覆
John, it's wonderful to see your outstanding rating for AC Hotel Santa Clara. We truly appreciate your feedback and are thrilled you enjoyed your stay. We eagerly await your return for another delightful experience!

10/10 有夠讚

Dhaval

喜歡:整潔度、員工素質和住宿環境和硬體
good experience
於 2024 年 3 月住了 9 晚
Customer Service 於 2024年3月13日回覆
Thank you for the perfect rating, Dhaval!We are very pleased to hear that you had a wonderful stay at AC Hotel Santa Clara. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 有夠讚

Su Jung

喜歡:住宿環境和硬體
Clean
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月4日回覆
Su, thank you for highlighting the cleanliness at AC Hotel Santa Clara. We strive to provide excellent upkeep as part of our commitment to our guests and we're glad we delivered. We look forward to your next stay with us.

10/10 有夠讚

Cindy

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月20日回覆
Thank you for the great rating, Cindy!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at AC Hotel Santa Clara! We hope you plan on staying with us again soon!We're looking forward to your next visit!

4/10 不太好

Seanna

情侶出遊
喜歡:員工素質和設施服務
不喜歡:整潔度
We had booked the king suite for our stay. I called around 2 just to see if early check in was available since our check in was at 3. I was told that the person that was in the room before me was an ambassador and had a guaranteed 4 pm check out time. This was not great to hear as we had drove pretty far to get here. I would not have booked this room/hotel if I knew that ahead of time. We arrived at the hotel to speak with someone about the situation and we were put into another room while we waited for our room to be ready which I appreciated. Once we got into our room we looked around and found a bunch of hair in the shower and sink in the bathroom, the floor out in the sitting area by the couch was VERY sticky. The shower in our room did not look clean and wasn’t very nice like the pictures show it to be. I was not impressed with the room overall and probably would not stay here again.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月18日回覆
Seanna, it is regrettable to hear about the challenges you encountered during your stay. We acknowledge your feedback regarding the unavailability of your room upon arrival, and rest assured, the situation was far from the norm. It's unfortunate you found cleanliness matters in the room, as we strive to uphold high standards in that regard. As you identified, it was indeed our main priority to make you comfortable while waiting for your suite. Your feedback is highly valuable in helping us improve our service delivery and ensure such incidents do not repeat. We hope for an opportunity to offer you a more satisfying experience in the future.

6/10 一般般

amanda

情侶出遊
The bed linens were not fresh smelling. We needed to ask for clean pillow covers and they still smelled unclean..
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月8日回覆
Amanda, it's regrettable that your experience with the bedding wasn't up to par. If cleanliness issues ever arise, our team members will investigate promptly to remedy the situation. Your feedback will indeed aid in improving our guest experience. Thank you for bringing this to our attention.

10/10 有夠讚

真實旅客

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚
Scott 於 2024年2月5日回覆
Thank you for your review!

10/10 有夠讚

Leopoldo

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
great job!
great hotel specially if going to levis stadium.
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年2月5日回覆
Leopoldo, it's delightful to hear that you had an excellent stay at the AC Hotel Santa Clara, particularly due to our location near the Levi's Stadium. We eagerly anticipate your next visit. Thank you for sharing your experience.

6/10 一般般

真實旅客

喜歡:整潔度
Very Clean and modern
Its a very nice hotel very clean, close to Levi stadium. We stayed for the game. Only downfall is there is no restaurant on site. Breakfast if you want is buffet style and u will need to come down and get it. Priced good not bad. They have a full bar and bartenders are very nice and talkative. Rooms are clean and modern. Just very small no microwave but they do have a small fridge. I would stay here again but maybe for 1 night i like the breakfast in bed and restaurant onsite.
於 2024 年 1 月住了 3 晚
Scott 於 2024年1月23日回覆
Thank you for providing us with your feedback! We appreciate you choosing to stay with us. If you do return to our hotel, please note microwaves are available upon request - they are just not a standard amenity as we are not a long-term stay hotel brand. A simple phone call or request at the desk, and we will send one up for you! We hope you return again soon! Thank you!

2/10 很糟糕

Patti

於 2024 年 1 月住了 2 晚
Customer Service 於 2024年1月23日回覆
We appreciate your feedback, Patti.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

8/10 不錯哦

Melody

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was clean and staff were courteous.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月16日回覆
Melody, it's fantastic to hear you found AC Hotel Santa Clara spotless and appreciated our courteous team members. We aim to ensure the satisfaction of all our guests and are delighted to see that held true for your visit. We hope you choose to stay with us again soon!

10/10 有夠讚

Maita

於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月14日回覆
Thank you for the excellent rating, Maita!Our goal is to go above and beyond to ensure our guests have a memorable experience at AC Hotel Santa Clara! We look forward to hosting you again soon.

10/10 有夠讚

Kazutaka

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Crean room
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月13日回覆
Kazutaka, thank you for sharing your positive feedback. It's wonderful to hear you appreciated the cleanliness of your room at AC Hotel Santa Clara. We strive to provide our guests with a comfortable and immaculate environment. Your feedback encourages us to maintain our standards of service. Hope to see you again soon!

10/10 有夠讚

Marcellina

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Customer Service 於 2024年1月13日回覆
Marcellina, thank you for taking the time to leave us a rating. It's wonderful to know that your experience at AC Hotel Santa Clara was satisfying. We appreciate your support and are looking forward to welcoming you back in the future.

8/10 不錯哦

Rexier

喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月31日回覆
We appreciate you sharing this positive rating, Rexier!The comfort of our guests is important to us so we can't wait to see you back again at AC Hotel Santa Clara. We want to share an even more enjoyable experience with you next time.

10/10 有夠讚

Kandi

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月29日回覆
Kandi, thank you for leaving a top score for AC Hotel Santa Clara. Your recognition serves as an affirmation of our commitment to providing an exceptional experience for our guests. We can't wait to welcome you back for another delightful stay.

10/10 有夠讚

Rosalia

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月29日回覆
Rosalia, it's wonderful to know that your stay at the AC Hotel Santa Clara was satisfying. Your perfect rating is truly appreciated and we hope to keep offering you more enjoyable experiences in the future.

10/10 有夠讚

Christina

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Love this hotel! The rooms were carpet free, clean, modern and spacious. The staff at this hotel are friendly and provide great service. The shampoo/conditioner provided in the bathroom were great quality and large quantities. It is a little far from Levi Stadium (about 40 min walk). That was the only drawback for us because we were there for a 49ers game.
於 2023 年 12 月住了 2 晚
Customer Service 於 2023年12月27日回覆
Christina, thank you for your glowing review! We're delighted to know that you loved your stay at AC Hotel Santa Clara and appreciated our modern and spacious rooms. Our team members take pride in providing great service, and we're happy to hear you felt that dedication. We are also glad you enjoyed our generous provision of quality toiletries. Despite the distance to the Levi Stadium, we hope it didn't entirely mar your enjoyment of the 49er's game. Looking forward to welcoming you back on your next trip to Santa Clara.

10/10 有夠讚

Ron

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月27日回覆
Thank you for the fantastic rating, Ron!We strive to make all of our guests feel welcome and relaxed during their time at AC Hotel Santa Clara! We can't wait to see you again soon.

10/10 有夠讚

Christopher

喜歡:整潔度、員工素質和住宿環境和硬體
Very clean. The staff was friendly and professional.
於 2023 年 12 月住了 2 晚
Customer Service 於 2023年12月27日回覆
Christopher, we're thrilled you found the AC Hotel Santa Clara to be impeccably tidy and that our team members left a positive impression through their professional yet friendly service. We appreciate your feedback and look forward to welcoming you back soon.

10/10 有夠讚

Antonio

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
.
Customer Service 於 2024年2月7日回覆
Antonio, it's fantastic to know you had a pleasing stay at AC Hotel Santa Clara. Our commitment to providing delightful experiences is our top agenda and we're truly glad to have met your expectations. Thank you for relying on us for your accommodations. We eagerly await the opportunity to welcome you back in the future.

10/10 有夠讚

jeanne

於 2023 年 12 月住了 1 晚
Customer Service 於 2024年1月13日回覆
Jeanne, thank you for taking the time to rate AC Hotel Santa Clara. We're thrilled to see your positive experience. We hope to host you again in the future to maintain our high standards.

10/10 有夠讚

OMAR

喜歡:整潔度、員工素質和住宿環境和硬體
Excelente lugar
於 2023 年 12 月住了 4 晚
Customer Service 於 2023年12月17日回覆
Omar, é maravilhoso saber que você considerou o AC Hotel Santa Clara um lugar tão excelente. Agradecemos seus comentários positivos e esperamos recebê-lo novamente em sua próxima estadia.

10/10 有夠讚

Melissa

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
One of the best hotel
於 2023 年 12 月住了 4 晚
Customer Service 於 2023年12月17日回覆
Melissa, it’s delightful to learn about your positive experience at AC Hotel Santa Clara. It gives us immense pleasure to be regarded as one of your top choices. We are committed to delivering exceptional moments every time. Looking forward to welcoming you back soon!

10/10 有夠讚

Scott

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean hotel, safe , and highly recommend!
於 2023 年 12 月住了 3 晚
Customer Service 於 2023年12月16日回覆
Scott, it's delightful to hear your positive feedback about AC Hotel Santa Clara. We're thrilled you found your experience to be clean, secure, and satisfactory. Your recommendation means a lot to us. We eagerly look forward to your return visit in the future.

10/10 有夠讚

Socorro

於 2023 年 12 月住了 2 晚
Customer Service 於 2024年1月13日回覆
Thanks for the amazing rating, Socorro!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at AC Hotel Santa Clara!

10/10 有夠讚

Catina

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
It was very nice and clean. Great atmosphere
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月12日回覆
Catina, thanks for sharing your thoughts. We're delighted to hear that you found the AC Hotel Santa Clara tidy and invigorating. We hope to welcome you back soon for another enjoyable stay.

10/10 有夠讚

真實旅客

商務旅客
喜歡:整潔度、員工素質和客房舒適度
Nice place
Nice room very modern. Tv was broke so switched rooms. Wasn’t the same room not very modern oh well
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月11日回覆
Thank you for the wonderful rating!It's fantastic you enjoyed your time at AC Hotel Santa Clara so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 有夠讚

Thomas

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
Customer Service 於 2023年12月5日回覆
Thomas, thank you for choosing AC Hotel Santa Clara. We're delighted to know we've succeeded in providing a top-notch hotel experience based on your positive rating. It's always gratifying to hear positive feedback. We hope to welcome you back soon.

10/10 有夠讚

Elva

於 2023 年 11 月住了 1 晚
Customer Service 於 2023年11月30日回覆
Elva, thank you for your excellent rating of AC Hotel Santa Clara. It's heartening to learn that your stay with us was satisfactory. We look forward to welcoming you back on your next visit.

10/10 有夠讚

Elizabeth

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very modern and clean hotel.
於 2023 年 11 月住了 3 晚
Customer Service 於 2023年11月28日回覆
Elizabeth, we are delighted to hear your positive feedback about AC Hotel Santa Clara. It warms our hearts when guests appreciate our contemporary style and pristine environment. We can't wait to welcome you back for another pleasant stay.

10/10 有夠讚

Arika

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Customer Service 於 2023年11月28日回覆
Thanks for the outstanding rating, Arika!We're delighted your time at AC Hotel Santa Clara was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 有夠讚

maria

團體旅遊, 家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice place
於 2023 年 11 月住了 2 晚
Customer Service 於 2023年11月28日回覆
Maria, thank you for choosing the AC Hotel Santa Clara for your stay. We're thrilled that you found the accommodations appealing. We strive to provide our guests with excellent experiences, and your feedback helps us know we're on the right track. We can't wait to welcome you back in the future.

4/10 不太好

John

商務旅客
喜歡:整潔度
不喜歡:員工素質
It's a mess.
於 2023 年 11 月住了 3 晚
Customer Service 於 2023年11月28日回覆
John, it's concerning to learn you had a less-than-ideal stay. We assure you that this does not typically reflect the standard of quality we aim for. We appreciate the feedback, as it helps us enhance future guest experiences.

8/10 不錯哦

Will

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 2 晚
Customer Service 於 2023年11月28日回覆
Will, thanks for choosing AC Hotel Santa Clara and taking the time to rate your stay. We're glad to know you had a favorable experience, and would appreciate any further feedback that could help us make improvements. We hope to have the pleasure of welcoming you back soon.

10/10 有夠讚

Claudia

喜歡:整潔度
於 2023 年 11 月住了 2 晚
Customer Service 於 2023年11月28日回覆
Claudia, thank you for choosing AC Hotel Santa Clara and taking the time to rate your experience. We're delighted you had a 5-star stay and we hope to welcome you back in the near future for yet another magnificent stay.

2/10 很糟糕

John

商務旅客
不喜歡:員工素質
於 2023 年 11 月住了 1 晚
Customer Service 於 2023年11月24日回覆
We appreciate you taking the time to share your feedback, John.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 有夠讚

Brandi

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
i've stayed at quite a few different hotels in the past year (mostly east coast) and this one by for is one of the cleanest. Friendly staff and overall nice experience.
於 2023 年 11 月住了 2 晚
Customer Service 於 2023年11月21日回覆
Brandi, thank you for sharing your positive experience. It's wonderful to know AC Hotel Santa Clara stood out for its cleanliness. We also appreciate your compliments about our friendly colleagues, and we're delighted that your stay was an enjoyable experience. We hope to have the pleasure of welcoming you back in the near future.

10/10 有夠讚

Whitney,Fairfield

喜歡:整潔度
於 2023 年 11 月住了 1 晚
Customer Service 於 2023年11月21日回覆
Whitney, thank you for your top-rated score for AC Hotel Santa Clara. We take immense pride in providing an amazing stay for our guests and are thrilled to see you enjoyed your experience. We look forward to your next visit with us!

8/10 不錯哦

Ray

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
Customer Service 於 2023年11月17日回覆
Ray, considering your wonderful rating for AC Hotel Santa Clara, we're glad to know you had an enjoyable stay with us. We'd love to continue providing high-level service to you upon future stays. Your feedback is appreciated!

10/10 有夠讚

Mike

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 4 晚
Customer Service 於 2023年11月17日回覆
Mike, it's wonderful to see your perfect score for AC Hotel Santa Clara! We're truly delighted you had such a great experience. It would be our pleasure to welcome you back in the near future!

10/10 有夠讚

Sandy

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The area was really quiet and clean. The staff were very helpful in helping me with any concerns that I had. Quick response to us asking for more blankets and towels!
於 2023 年 11 月住了 1 晚
Customer Service 於 2023年11月13日回覆
Sandy, we're delighted to hear that you found the AC Hotel Santa Clara region serene and spruced up. It's fantastic to know that our team members were supportive whenever you needed them and that your request for extra blankets and towels was catered to swiftly. We value your feedback and hope to see you again in the future.