Desk, laptop workspace, free WiFi, bed sheets

Reviews of University Inn

2 out of 5
University Inn
1825 Monterey St, San Luis Obispo, CA

Reviews

8.2

Very Good

Rating 10 - Excellent. 373 out of 802 reviews" "
Rating 8 - Good. 240 out of 802 reviews" "
Rating 6 - Okay. 115 out of 802 reviews" "
Rating 4 - Poor. 41 out of 802 reviews" "
Rating 2 - Terrible. 33 out of 802 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Denton

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice updated room
Stayed 1 night in May 2024

4/10 Poor

lori

Traveled with family
Disliked: Amenities, property conditions & facilities
Very load air conditioner and the toilet ran all night. The rooms were clean but very minimal accomodations. We could hear the entire conversations of the next room. The pizza place has music and dancing on Saturday nights which is nice but very loud. The staff were friendly. We should have received a discount since the pool is under construction.
Stayed 3 nights in May 2024
Response from sp on 2024/5/21
Dear lori,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced.

6/10 Okay

PATRICIA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was clean and spacious. This property is undergoing (much needed) renovations. Pool is not available due to remodeling, drive way very rough and needs replacing, room did not have coffee facilities, it was available in the office in the mornings. Water from the shower ran out to the bathroom, it was an accessible shower which I appreciated but not safe to walk on when wet. Very nice owners wish them the best in the future.
Stayed 2 nights in May 2024
Response from sp on 2024/5/13
Dear Patricia, Thank your for taking the time to leave review. We're always striving to improve, and your feedback is valuable to us.

4/10 Poor

Stephen

Liked: Staff & service
Disliked: Property conditions & facilities
The property is being remolded so the parking lot is a mess and the pool is unavailable which would have been nice to know ahead of time. Construction crew arrives before 7am even on the weekends so it's very noisy. Got a nail in my tire on the 2nd day from the construction - ugh. Might be nice when it's all done but not a good stay in the meantime.
Stayed 3 nights in May 2024
Response from sp on 2024/5/9
Dear Stephen, We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with the work we getting done.

2/10 Terrible

Mano

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the manager is not friendly, not helpful.
Stayed 1 night in May 2024
Response from sp on 2024/5/3
Dear Mano, We regret to read that your experience with our service fell short of expectations.

6/10 Okay

Joel

Traveled with partner
Not sure how the ratings on this motel come to 8.4... It was thoroughly average. OK for the price but definitely not what I expected with a rating that high
Stayed 1 night in Apr 2024
Response from sp on 2024/5/3
Dear Joel, Thank you for your feedback. We’re very sorry to hear about your recent experience.

10/10 Excellent

James

Liked: Amenities
Great
Stayed 3 nights in Apr 2024
Response from sp on 2024/5/3
Dear James, Hearing that you had a comfortable stay is wonderful news to us. Thank you for your positive feedback.

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and spacious.
Stayed 1 night in May 2024
Response from sp on 2024/5/3
Dear Rosa, We appreciate your feedback on the comfort of our accommodations.

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had the most comfortable sleep. I rate them in my top 3 for most comfortable bed of all the hotels I’ve been to.
Stayed 1 night in Apr 2024
Response from sp on 2024/4/29
Dear Christine, We really appreciate you sharing your review of our service. Thank you!

4/10 Poor

Vicki

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was relatively clean however the floors are buckling and uneven and chipped throughout. The pillows are odd little shaped things that are not too great for sleeping. The parking lot is dug up (it has been this way for many months according to other reviews). Two large carts of dirty linens were outside the door of a room near us ...all day and night. The rate was quite high for what was provided. There is an additional $25 room fee which made no sense. Would never stay here again given the price and the condition (the photos are deceiving)
Stayed 1 night in Apr 2024
Response from sp on 2024/4/29
Dear Vicki, We appreciate your feedback, as it helps us identify areas for improvement. We have taken note of your concerns about floors and the linens we are still working on our project. bar with us till we get our remolding get done. Thank you and sorry for inconvenient.

8/10 Good

Juan Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple hotel, nice staff.
Stayed 1 night in Apr 2024
Response from sp on 2024/4/29
Dear Juan Carlos, Thank you for review! We value your feedback and can’t wait to serve you again.

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
I would have given 5 stars, but there is construction going on outside (they're working to improve). The staff was very friendly and I found the room clean and nice. I would stay there again.
Stayed 1 night in Apr 2024
Response from sp on 2024/4/26
Dear Craig, Thank you for your feedback and sorry for Inconvenient.

8/10 Good

Juan

Stayed 1 night in Apr 2024
Response from sp on 2024/5/16
Dear Juan, Thanks for your review! We sincerely appreciate your feedback.

8/10 Good

Phaedra

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
The room was clean and smelled clean. The front desk receptionist was nice but the lobby had an unwelcoming smell. I was nervous about the room on arrival and almost left but it turned out to be safe and quiet. They had a nice and simple continental breakfast, packaged pastries, bananas and coffee. To me that was perfect.
Stayed 1 night in Apr 2024
Response from sp on 2024/4/22
Dear Phaedra, Thank you so much for your review. We are delighted to hear that you had a positiveexperience with us at University Inn. We would like to apologize for inconvenient.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service
The room was clean and the management was very nice. The current remodeling of the pool made for difficult parking, but that will be remedied upon completion.
Stayed 2 nights in Apr 2024
Response from sp on 2024/4/17
Thank you so much for taking the time to post a review, Douglas, We are so happy to hear that you enjoyed your stay with us, and that our nice and clean room and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.

6/10 Okay

Willis

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Poor property condition
Stayed 1 night in Apr 2024
Response from sp on 2024/4/16
Dear Willis, Thank you for providing us with your valuable feedback. We’re disappointed to hear that our property wasn’t exactly to your liking. But we are remodling our property.

6/10 Okay

Caroline

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Incredibly noisy heating/cooling unit in rooms.
Stayed 1 night in Apr 2024
Response from sp on 2024/4/14
Dear Caroline, Your comfort is our top priority, and we apologize for any discomfort experienced. We're currently reviewing our in-room amenities to provide a more comfortable and enjoyable stay.

4/10 Poor

Manal, Los Angeles

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
For the price I paid , I could went to a better place. I have seen a better rooms at Motel 6
Stayed 1 night in Apr 2024
Response from sp on 2024/4/14
Dear Manal, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We're sorry to hear that you had a poor experience at our hotel.

10/10 Excellent

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and kind. Room was clean, simple, comfortable bed and pillows.
Stayed 1 night in Apr 2024
Response from sp on 2024/4/14
Dear Lisa, We are delighted to know that you found your room comfortable and to your liking. Our goal is to provide a relaxing environment for our guests, and we're glad we achieved this for you.

10/10 Excellent

kim and Tori

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from sp on 2024/4/14
Dear Kim,Tori, We appreciate your feedback on the comfort of our accommodations. It's important to us that our guests feel at home, and we're taking steps to enhance our rooms based on your comments.

8/10 Good

Karl

Disliked: Property conditions & facilities
Good price, lots of construction going on
Stayed 1 night in Apr 2024
Response from sp on 2024/4/11
Dear Karl, Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty andcontinued trust in our service.

4/10 Poor

Mary

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The room was clean. The grounds appeared to be under construction. Walking to the room was cumbersome. I was very upset that I was charged a $50 property fee. For what? No amenities at all and pool was under construction. Also I couldn’t get the card key to work and had to call the manager every time I wanted in the room.
Stayed 2 nights in Apr 2024
Response from sp on 2024/4/11
Dear Mary, Thank you for providing us with your valuable feedback. We’re disappointed to hear that our work wasn’t exactly to your liking. We hope you give us another chance soon, so we can share aneven more positive experience.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very friendly staff
Stayed 1 night in Apr 2024
Response from sp on 2024/4/11
Dear Philip, Thank you for your great review. At University Inn, we work hard to offer high-quality service to every guest. We made sure to share this feedback with employe.

8/10 Good

Marc

Traveled with family
Disliked: Property conditions & facilities
Can’t wait for the pool to be refinished
Stayed 2 nights in Apr 2024
Response from sp on 2024/4/11
Dear Marc, Thank you so much for your review. We are delighted to hear that you had a positive experience with us at University Inn.

8/10 Good

Chalind

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from sp on 2024/4/3
Dear Chalind, Thank you for providing feedback on your recent experience at University Inn. We take pride inproviding a clean and comfortable space for all of our guests.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Under construction
Stayed 1 night in Apr 2024
Response from sp on 2024/4/2
Dear Maria, Thank you for taking the time to provide valuable feedback. We apologize that your experience was less than ideal.

6/10 Okay

Yuk Wa

Stayed 1 night in Mar 2024
Response from sp on 2024/4/3
Dear yuk Wa, Thank you for taking a moment to share your experience at University Inn. We’re proud to delivergreat value to our guests.

6/10 Okay

Daniel, Bellevue

Disliked: Amenities, property conditions & facilities
The property is in a state of disrepair - the pool is all torn up, my room had unfinished drywall, and the floors were uneven with planks buckling. Bedding from prior days' service from the property was parked in large carts outside my room window. If you need an average place to stay near CalPoly or the freeway, it's fine.
Stayed 1 night in Mar 2024
Response from sp on 2024/4/2
Dear Daniel, We’re sorry to hear you had a negative experience with us. We want every customer’s experience to be the best possible, and we work hard to make sure that happens. But we just trying to fix our property.

6/10 Okay

Candace

Stayed 2 nights in Mar 2024
Response from Sp on 2024/4/2
Dear Candace, Thank you so much for taking the time to leave us feedback.

6/10 Okay

Ray

Stayed 1 night in Mar 2024
Response from sp on 2024/4/14
Dear Ray, We're sorry to hear that you had a negative experience at our hotel and we apologize for falling short in this area.

6/10 Okay

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately this is a party hotel for college kids and there was loud partying all night. There was yelling, screaming, running until 5:30 am. Management got many complaints but weren’t very proactive about it.
Stayed 2 nights in Mar 2024
Response from sp on 2024/3/20
Dear Kim, Thank you for your feedback, your feedback is very important to us. Our sincere apologies, for the disturbance during your stay.

4/10 Poor

Frank

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from sp on 2024/3/20
Desr Frank, Thank your for your feedback, We're sorry to hear that you had an unpleasant experience at our hotel.

6/10 Okay

Luc

Stayed 1 night in Mar 2024
Response from sp on 2024/4/11
Dear Luc, Thank you for sharing a review of your recent experience.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Easy Peasy and priced right
Stayed 2 nights in Mar 2024
Response from Sp on 2024/3/7
Dear Charles, Thank you for your feedback and I'm glad that you enjoyed your stay.

8/10 Good

Camille

Stayed 2 nights in Feb 2024
Response from sp on 2024/3/20
Dear Camille, Thank you for sharing a review of your recent experience. Glad that you enjoy your stay.

10/10 Excellent

Sherrie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and simple
Stayed 1 night in Feb 2024
Response from sp on 2024/2/22
Dear Sherrie, Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at University Inn.

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from AP on 2024/2/18
Thank you for your review, we are glad you enjoyed your stay.

10/10 Excellent

Srinivas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Feb 2024
Response from AP on 2024/2/15
Thank you for your review and we are glad you enjoyed your stay.

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, professional staff.
Stayed 1 night in Feb 2024
Response from sp on 2024/2/9
Dear Anthony, Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at University Inn.

8/10 Good

Michelle

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from sp on 2024/2/9
Dear Michelle, Thank you for your review and glad that you enjoy your stay.

6/10 Okay

Katherine

Traveled with family
Liked: Staff & service, amenities
Room had dirty floors and flies
Stayed 1 night in Jan 2024
Response from sp on 2024/2/9
Dear Kaherine, Thank you for your feedback and sorry for inconvenient.

8/10 Good

Steven, San Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sp on 2024/1/31
Dear Steven, Thank you for your feedback and I'm glad that you enjoyed your stay.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from AP on 2024/1/30
Thank you for your review, we are glad you enjoyed your stay with us.

10/10 Excellent

Kristine, SOUTH BEND

Stayed 1 night in Jan 2024
Response from sp on 2024/2/9
Dear Kristine, Thank you for your feedback and glad the hear that you enjoy your stay.

10/10 Excellent

anita

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and very clean rooms.
Stayed 1 night in Jan 2024
Response from sp on 2024/1/17
Dear Anita, Thank you for your feedback, I’m so glad you enjoyed your stay. It is wonderful to know that you found our rooms nice clean and comfortable.

6/10 Okay

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
It's good for the price but if they had milk with the coffee and some decaf coffee that would be great appreciated.
Stayed 1 night in Jan 2024
Response from AP on 2024/1/10
Thank you for your review and we will look into providing these items.

10/10 Excellent

Stephen

Stayed 2 nights in Dec 2023
Response from AP on 2024/1/28
Thank you for your review, we are glad you enjoyed your stay.

10/10 Excellent

William

Stayed 1 night in Jan 2024
Response from AP on 2024/1/10
Thank you for your review, we are glad you enjoyed your stay.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
You get what you pay for
The room was cheap and the manager at check-in was great...that's about it. Stains on the sheets, uncomfortable pillows and beds. If ever back in the area, I wouldn't choose to stay here again.
Stayed 1 night in Dec 2023
Response from AP on 2024/1/10
Thank you for your review. We apologize for this issue regarding the sheets and it has been brought up with our supplier and internally to ensure it does not happen again.

8/10 Good

Sanjeeva

Traveled with family
Liked: Cleanliness, amenities
The beds and inside the room was clean, room bit noisy. The property mentioned continental breakfast free, I would don’t deceive by this. They just had few items from Costco on the counter.
Stayed 1 night in Dec 2023
Response from AP on 2024/1/7
Thank you for your review. We apologize for the noise and yes the breakfast is a grab and go.