The staff was really kind. Check-in was easy, we only stayed for a night but we had a really bad experience. First, when we arrived in our room on the second floor, the bathroom floor was wet and so were our towels. Staff was very accommodating and offered us new towels and we cleaned up the floor thinking that it was perhaps left like that by the cleaners. It turns out that at midnight, we wake up from water dripping out of the ceiling as the people in the room above us were using the shower. We also found 2 cockroaches on the floor. At 4 or 5 in the morning, a group of guys started ding-dong ditching, knocking on everyone's doors, waking up everybody -- this was not the hotel's fault, but overall, it gave us a poor taste of the property. Very disappointed.