The rooms were in decent condition for an older hotel.
The real issue is the treatment we received from staff. Four of us (all in our 70s) booked 4 rooms for a girls trip. At checkin, the clerks seemed annoyed at our laughter and frustrated when we asked if our rooms could be near each other.
The bigger problem was with our reservation. We had booked 6 rooms through Expedia and canceled 2 well in advance (Expedia confirmed). The hotel still charged a $50 cancellation fee.
Even though we were paying for 4 rooms, the manager, Julie, said the only way to waive the fee was if she paid it herself. When I asked for the owner’s name to discuss this charge, Julie refused to provide it and wouldn’t disclose which other hotels this person owns. That lack of transparency was disappointing.
Other issues: one room’s sliding door was unlocked upon arrival (a safety concern); we were given only 3 of 4 advertised ice cream coupons and treated like we were cheating when we asked for the 4th; 2 of us had repeated problems with key cards (5 reprograms in 3 nights) and were lectured as if it were our fault, though another staff member admitted it was a common issue.
The strangest incident was staff knocking on our doors at 9 a.m. (checkout is 11) and instructing us to leave doors open after departure. We refused, as it felt unsafe.
We left feeling unwelcome, unfairly charged, and blamed for problems not ours. This is the only negative hotel review I have ever written.