Family Room | Free WiFi

Reviews of Zizi Homestay and Trekking - Hostel

1 out of 5
Zizi Homestay and Trekking - Hostel
Hau Thao Village, Sa Pa, Lao Cai

Reviews

9.2

Wonderful

Rating 10 - Excellent. 5 out of 7 reviews" "
Rating 8 - Good. 1 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good staff!
Very helpful staff!
Stayed 1 night in May 2023
Response from Zizi on 2023/6/4
Thank you for taking the time to share your feedback about your recent stay at our homestay. We are thrilled to hear that our staff was very helpful during your time with us.Providing excellent customer service is one of our top priorities, and we are delighted that our staff members were able to assist you and enhance your overall experience. We strive to create a warm and welcoming environment for our guests, and we are glad that our team met your expectations.Your kind words are greatly appreciated, and we will make sure to pass along your compliments to our staff members. It will serve as motivation for them to continue delivering exceptional service to all our guests.Thank you once again for choosing our homestay, and we hope to have the pleasure of welcoming you back in the future for another wonderful stay.Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2022
Response from Zizi on 2023/6/4
Thank you 3

10/10 Excellent

Miili

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Aug 2023

6/10 Okay

Sana

Liked: Amenities
Disliked: Cleanliness
トレッキングやロケーションは最高です。スタッフも英語が堪能な上にホームステイだから出来る体験があります。ホテル内の食事は相場よりかなり高め。建物の作りはいいけど、風呂場と布団の清潔感はなかったです。布団に虫がいたのか次の日から全身が痒かった。
Stayed 4 nights in Apr 2023
Response from Zizi on 2023/6/4
Thank you for taking the time to share your feedback regarding your recent stay at our homestay. We appreciate your compliments about the great trekking options, the location, and the proficiency of our staff in English. It's wonderful to hear that you were able to enjoy the unique experiences available at our homestay.We apologize for any inconvenience you experienced with the pricing of the food. We strive to offer fair and reasonable prices for our meals, and we will review our pricing structure to ensure it aligns with market standards.We are sorry to hear about the cleanliness issues you encountered with the bathroom and futon. Maintaining a clean and comfortable environment is of utmost importance to us, and we apologize for falling short in this regard. We will address this matter with our housekeeping team to ensure that such oversights are not repeated in the future.We are genuinely sorry for any discomfort caused by the insect in the futon and the subsequent itching you experienced. We take this matter seriously, and we will take steps to identify and address any pest issues to ensure the comfort and well-being of our guests.Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. We will use your comments to improve our services and enhance the experience for future guests.Thank you once again for choosing our homestay, and we hope to have the opportunity to welcome you back in the future, providing you with an exceptional stay that meets and exceeds your expectations.Warm regards,Zizi

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very caring hostel - they wrote me immediately after booking and provided contacts for my trip! Definitly a recommendation!
Stayed 1 night in Sep 2022
Response from Lily on 2023/6/4
Thank you for taking the time to leave us such a positive review. We are thrilled to hear that you had a great experience at our hostel and found our staff to be very caring. It is our utmost priority to ensure that our guests feel well taken care of and supported throughout their trip.We are glad to hear that our prompt communication and provision of contacts for your trip were helpful to you. We strive to provide excellent customer service and make our guests' experience as smooth and enjoyable as possible.Your recommendation means a lot to us, and we are grateful for your kind words. We hope to have the pleasure of welcoming you back to our hostel in the future. If there is anything else we can assist you with, please do not hesitate to let us know.Thank you once again for choosing our hostel and for your positive feedback.Best regards,Lily

10/10 Excellent

Stanislas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022