Is Relais Marco Polo pet-friendly?

Yes, Relais Marco Polo allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of EUR 20 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at Relais Marco Polo?

As of 2025/11/22, prices found for a 1-night stay for 2 adults at Relais Marco Polo on 2025/12/3 start from NT$2,506, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Relais Marco Polo provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 60 per vehicle applies.

Where is Relais Marco Polo located?

Located in Rome City Centre, this hotel is within a 15-minute walk of Basilica di Santa Maria Maggiore and Via Nazionale. Roman Forum and Colosseum are also within 2 mi (3 km). Rome (XRJ-Termini Rail Station) is only a 5-minute walk and Termini Tram Stop is 6 minutes.

Relais Marco Polo Reviews, Deals & Photos 2025

10/10 Excellent

Daljit Kaur

2025/9/30

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was bright, quiet and very clean. The staff were very helpful at all times, Superb location to get around everywhere in Rome We had an excellent stay Thank you

Stayed 4 nights in Sep 2025

10/10 Excellent

David

2025/11/2

Liked: Cleanliness, amenities, property conditions & facilities

Good and 3 minutes to the terminal. Only that is stairs to get to the hotel entrance.

Stayed 1 night in Nov 2025

10/10 Excellent

Ashish Rai

2025/6/21

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel and very friendly staffs, and a very nice location.

Stayed 2 nights in Jun 2025

10/10 Excellent

Carol

2025/6/4

Liked: Cleanliness, amenities, property conditions & facilities

We loved it here! Staff was great, breakfast was wonderful as well.

Stayed 3 nights in May 2025

10/10 Excellent

Atif

2025/8/9

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and modern room with all the necessities.

Stayed 5 nights in Aug 2025

10/10 Excellent

Shaoying

2025/5/21

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel is right next to the train station, which is super convenient. The rooms are clean and nice. Had good sleep there.

Stayed 3 nights in May 2025

8/10 Good

Verified traveler

2025/7/23

Liked: Cleanliness, property conditions & facilities

Nice staff & clean-suitable for a one night stay.

Staff was great. However it’s evident that they are trying to grow their hotel as there is a lot of construction and some unfinished areas. The walls are thin as we could hear conversations in the common areas while in our room.

Stayed 1 night in Jul 2025

10/10 Excellent

Sharon

2025/5/28

Liked: Cleanliness, amenities, property conditions & facilities

Really welcoming property, kind staff. Rooms exactly as described and pictured. Very clean rooms with coffee machine etc. would recommend this hotel as felt very safe.

Stayed 2 nights in May 2025

10/10 Excellent

Sahibdeep

2025/3/29

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place to stay, newely renovated and very friendly and helpful staff. Also located perfectly close to the main Rome train station for easy access for travellers.

Stayed 3 nights in Mar 2025

8/10 Good

Paul

2025/8/21

Liked: Cleanliness, staff & service

The hotel room and location were excellent, very close to main metro, bus and train station so can easily visit everywhere. We did not try the food so cannot comment and did not see what the other rooms were like. I managed to get the family room which was the largest and recently refurbised. Be aware, the vacinity although great location is very dirty and lots of people trying to sell you things. We found a great restaurant not far away Santa Maria Osteria Romana all all staff are Italian, food was fantastic and very friendly.

Stayed 6 nights in Aug 2025

8/10 Good

Sik Wa

2025/7/6

Liked: Cleanliness, amenities

The room is newly renovated and clean. But the main problem is the building got power failure twice during our stay and really impacting.

Stayed 4 nights in Jun 2025

6/10 Okay

Jenny

2025/8/2

Liked: Cleanliness

They were under construction and did not advise us. We would never have booked, if we had known.

Stayed 2 nights in Jun 2025

8/10 Good

Yuliia

2025/6/27

Liked: Staff & service, property conditions & facilities

Very small apartment. The only plus is that it’s close to Termini station, but the listed distances to major attractions are not accurate.

Stayed 2 nights in Jun 2025

10/10 Excellent

geoff

2025/6/18

Liked: Cleanliness, staff & service, property conditions & facilities

Full of character. But has modern rooms. Staff friendly, helpful, personality. Area full of interesting local colour, history and quiet churches when the crowd gets too much. And picked because close to termini. Love roma.

Stayed 1 night in Jun 2025

8/10 Good

Julie

2025/7/8

Liked: Cleanliness, staff & service, property conditions & facilities

For their renovated rooms, I would recommend the hotel. It is about 150m from Termini and is accepting late arrivals. Our flight was delayed and all in all we arrived at 22:45. It is quiet but not fully sound proof. There are restaurants, small market and coffee shop right by the entrance of the building.

Stayed 1 night in Jun 2025

10/10 Excellent

Gabriela

2025/6/12

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rome

This place was a pleasant surprise!! It’s a fully renovated bedroom in an old building. Service at front desk was friendly and professional. Only one block from the train station. Although the area is not the nicest we felt safe and had no problems.

Stayed 2 nights in May 2025

8/10 Good

Karolis

2025/6/4

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very nice room and friendly staff that really cares about their guests. Very clean and well-maintained. Located in the center of Rome, close to Termini station - this is a huge advantage if you want to explore Rome and other cities by train, bus and subway. There are a few good restaurants and coffee shops right outside the hotel, so if you are lazy, you can eat just a few steps away. The street outside is not too noisy and we vere feeling safe there as well. I have no problem to recommend Relais Marco Polo to other guests! Go for it, you won't regret!

Stayed 5 nights in May 2025

8/10 Good

Maria

2025/4/28

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 service

Such a quaint boutique hotel super close to the Termini. The staff was exquisite! So helpful and kind! David was so happy to help me upon checkout with a broken suitcase I needed to get rid of, letting me checkout late, offering to hold my luggage if I needed, all with a smile. Fantastic service. The only downside was the thin walls. I could hear everything outside my room, but I would stay again in a heartbeat and just buy ear plugs : )

Stayed 1 night in Apr 2025

6/10 Okay

Karim

2025/6/19

Liked: Cleanliness, staff & service

Disappointed that in our 1st stay we could request an iron and ironing board and take it to our room to iron and a week later in our 2nd stay we had to iron in the reception hallway to iron as we were told we can't iron in the room. And the elevator seems like a safety hazard. We understand it is an old building but the elevator must be upgraded. And no telephone in the room to call the reception.

Stayed 2 nights in Jun 2025

2/10 Terrible

natasha

2025/7/18

Disliked: Cleanliness, amenities, property conditions & facilities

The room was clean and big for a family of 5. There was construction in the building that started at 7am. On our 2nd day the hotel lost power and couldn’t tell us when it would be restored. Then they lost water. The front desk was not helpful and would just ignore our questions when we were trying to find out what was going on. They offered to refund us but were not helpful in helping us find alternative accommodations. When we tried to get the refund through Expedia, the hotel refused. They didn’t offer bottled water or flashlights for trying to navigate the dark stairwell. They even made a joke about the water running out. It was horrible. The location was good but I would not recommend to anyone. Avoid at all costs

Stayed 5 nights in Jun 2025

6/10 Okay

Guillaume

2025/9/13

Liked: Cleanliness, staff & service, amenities

Location was absolutely amazing, at just 4 minutes walking distance from the Termini, it was super convenient. The room itself was really beautiful, extremely clean and spacious enough. There was a Nespresso machine for the first coffee of the day which was nice to have. The bed and pillows were super comfortable and super clean. Unfortunately this is where the positive points are ending. The hotel seemed to have undergone renovations recently, and it's a shame it was not done properly. The rice paper thin walls were half the reason why we were not able to rest at all. You can hear everything happening in the corridor and in the adjacent rooms, from people doing their "number two", to people actually fu**ing, to the maintenance staff starting their disrespectful fanfare before 6 in the morning, this is definitely not a place you will be able to sleep even with the best earplugs out there. To add insult to injury, there was no air conditioning, or at least, it was a "centrally" controlled one which is impossible to get under 25 C in the room. We were lucky it was not as hot as it's usually in Roma at this time of year.Other than that there was one of those extremely low quality chinese fridge which was not working, leading us to loose some food. Also the drain in the shower was completely clogged, you cannot let the shower run for more than 1-2 minutes at a time otherwise it will overflow on the floor, you have to wait for the drain to swallow very slowly before restarting it.

Stayed 4 nights in Sep 2025

2/10 Terrible

Liana

2025/7/14

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel is in an old, dirty building that is under construction. The rating on Hotels.com is above 8 pts but the hotel is a 3 star. The entire two floors smell terrible and the rooms are old, dirty with thin walls. You can hear everything from adjacent rooms. I originally booked one 4 person room at Relais Marco Polo. Later requested a second room. They bumped me down to Hotel Marco Polo with 2 rooms without informing me. When I arrived I was disgusted with the smell and the dirtiness of the place. I requested to get back my original room, which only one was available. When I went into the room, there were ants crawling everywhere and hair all over the floor. I asked them to clean the room which they did. I was asked to pay additional $120 for the second room, on top of $900 plus city tax. The hotel was not with over $1000 for 2 Nights. I was very disappointed. We avoided sending time on the property because it was so terrible and went to the room only to sleep. The experience ruined my stay in Rome.

Stayed 2 nights in Jul 2025

4/10 Poor

Verified traveler

2025/7/16

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

I would prefer this review not to go public because the inconvenience may not have been the property’s fault. I stayed 2 nights in Relais Marco Polo, Rome, near Termini from 1-3 July25. On the first morning, 2 July, there was a black out. This continued all day and the electricity was not restored until some time during the night. I visited reception where I was told that the whole street was impacted. The latter was not correct as the restaurants downstairs were operating and my friend was staying at the Yes Hotel up the road and they had electricity. The hotel did not contact me or apologise in any form. My room was on the fourth floor and this meant taking the stairs, which were pitch black with no attempt made to put in any temporary lighting. It was very dangerous. Unable to charge my phone I had no torch. Fortunately the electricity came back on during the night and I was able to use the lift with my heavy bag when I checked out the next morning. No provision had been offered for this. As well as zero information or consideration on the impacted day it was a 36 degrees in Rome and AC was essential so I had to go elsewhere. I would like the property to refund my costs. As indicated in my review the other aspects of the hotel were fine.

Stayed 2 nights in Jun 2025

8/10 Good

Verified traveler

2025/7/25

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito boa!

Muito boa a localização do hotel e o conforto do quarto aparentemente recém reformado. Café da manhã satisfatório. Funcionários solícitos e atenciosos.

Stayed 5 nights in Jul 2025

8/10 Good

Ana Paula

2025/7/11

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Só a localização que é muito longe de tudo. E tem muita gente estranha ao redor. Do resto, os quartos são excelentes

Stayed 5 nights in Jul 2025

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