Our stay at this hotel was extremely disappointing from start to finish. Upon arrival, the check-in staff were openly speaking about us in Italian, assuming we wouldn’t understand (except we do speak Italian...).They treated us like an inconvenience rather than guests, a very rude and unprofessional first impression..
Our room had a major issue: the lights wouldn’t turn off. When I called the front desk, one staff member unhelpfully said, “I’m not sure what to tell you.” After a second call, someone finally came up and told us to remove the key card to cut the power—a completely unrealistic suggestion, as that also shut off the fan and air conditioning. I had to push for a room change just to be able to have a place to sleep without the lights on.
Breakfast was another letdown. It was overpriced and poorly managed—the eggs and bacon were cold. When I asked about it, a staff member rolled their eyes and said there was nothing they could do because the outlet wasn’t working. Eventually, a technician plugged the warmer into another outlet.
Checkout was just as frustrating. I asked for clarification on charges and was met with eye rolls and refusal to explain anything.
Overall, the service was dismissive and unprofessional, the facilities poorly maintained, and the hospitality completely lacking. I would not recommend this hotel.