Find hotels in Rancho Mission Viejo, Ladera Ranch

"Clean room, great price"

"Nice staff and service "

"Breakfast lady serving the food wore gloves while making the food and touching everything else with the same gloves on. Not sanitary at all!"

"Great hotel! I definitely recommend it "

"Stayed in room 617 for 2 nights, AC wasn't working the first night, staff brought us fans which helped. AC was fixed subsequent night. Overall stay was ok."

"Our AC in the room didn't work during 90+ weather. Staff pretty much ignored this issue, saying they would have someone come look at it. Refused to move us rooms saying it was an issue in the whole hotel (my in-law's room AC was fine.) Multiple other people also complain or checked out over their AC issue. Finally, on night three we demanded someone come look at it with us in the room. Maintenance immediately found a hole in a pipe once it was opened proving no one looked at it while we were out like they said. Maintenance said the room was unrentable and went to talk to the front desk finally getting us a new room for our final night! The whole inside of the AC looked like as if it was only held together with duct tape. When I would try calling the front desk the phone would just ring until it disconnected everytime. Some of the elevators were not working. Worst hotel I've stayed at. We had our three small kids with us, including an infant, who we had to have stay in my in-law's room because the room was unbearable. "

"Good breakfast, spacious room, "

"Clean room and spacious. You can hear across rooms and into the hall loudly if people are talking."

"This property is in horrendous condition which only a total demolition can resolve. The one positive is the location is priceless."