Find hotels in Rancho Mission Viejo, Ladera Ranch

"Most of the staff were kind and friendly. One staff person at the front desk had a haughty manner. Hot tub was nice 2 out of 3 days. On the third it was a warm tub."

"The property is aesthetically stunning, the staff- impeccable service. It is not far from a beach or eateries. Great. Not great: I believe this hotel has severe mold issues. The restaurant smells really bad (I mentioned it to one of the staff) as I’ve lived through mold issues. The room I was in, smelled worse. The ac unit was broken and made a very loud sound the whole night (I showed the front desk staff the video to which they were apologetic). My shower had someone else’s hair on the walls- it wasn’t clean. I told the front desk about it as well- they responded with apologies. I wasn’t looking to receive anything, I just wanted them to know. I feel their responses were appropriate and caring. There is a woman who works the mornings at the restaurant- she was very rude to me. My oatmeal that I ordered was watery- she didn’t offer to take the charge off. She just asked if I wanted something else (not to replace it or exchange it) but something else to order. I didn’t want a sky high bill, I said no. She still charged me though I hadn’t eaten one bite. I ordered an omelette on second thought as I was hungry. When the check came, I asked for $6.00 off (the price of my oatmeal) to be deducted. She rudely said, “that’s why I asked you” and stormed off. It made me sad honestly. I felt like it was personal and non caring. The overall experience was just subpar- the front desk staff’s professionalism and the view of the courtyard were the good. "

"Good stay for business"

"The breakfast is fine, the room is great, the outdoor seating is good. The internet service is VERY bad, it has been bad for the last 3 times I have been here. The elevator closest to the front desk has been out of service for the last 2 weeks and it doesn't seem its going to be fixed any time soon."

"Expensive "

"Very clean, new rooms. Excellent price, solid location."

"Breakfast was great and the kitchen staff very friendly. Hotel is worn down, needs a deep clean and many maintenance updates. Front desk was very rude and in helpful. Location is good close to many place to eat and shop. "

"William checked us in and was super friendly and professional. A very nice guy."

"Clean room, nice amenities, good location "