the Carpet in the corridor and elevator is very dirty
真實旅客
於 2021 年 3 月住了 1 晚
Madyson 於 2021年3月18日回覆
Thanks for your feedback!
10/10 有夠讚
Kangli
2017年8月21日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Kangli
於 2017 年 8 月住了 4 晚
8/10 不錯哦
ZIQIONG
2016年7月14日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
ZIQIONG
8/10 不錯哦
Deng-Chi, Chang,Taiwan
2014年4月6日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
交通位置很方便
Great location for Ontario Mills.
Deng-Chi, Chang
6/10 一般般
Julie,China
2014年3月19日
服务
服务不太好,办理入住时两个服务员在聊天,等了好几分钟。整体给人感觉冷冰冰的。枕头非常不舒服
Julie
8/10 不錯哦
Jeromey
2024年5月2日
喜歡:整潔度、員工素質和住宿環境和硬體
Nothing
Jeromey
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月7日回覆
Thank you for sharing your feedback with us. We appreciate your stay and are glad to hear that you had an overall positive experience. If there are any specific areas where we could improve and earn that extra star in the future, please feel free to let us know. We're always looking for ways to enhance our guests' experience. We hope to have the opportunity to welcome you back again soon!
10/10 有夠讚
Robert
情侶出遊
2024年5月1日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Stayed here since the Ontario Improv was across the street, easy walk. Very nice and clean hotel
Robert
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月2日回覆
We're delighted to hear that our convenient location and clean accommodations made your stay enjoyable! Thank you for choosing to stay with us, and we hope you had a fantastic time at the Ontario Improv. Should your travels bring you back to the area, we would love to welcome you again at our hotel!
10/10 有夠讚
Jonathan
2024年4月27日
Jonathan
於 2024 年 4 月住了 1 晚
10/10 有夠讚
Baldemar
2024年4月21日
喜歡:整潔度、員工素質和住宿環境和硬體
Everything it's perfect
Baldemar
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月21日回覆
Thank you for your excellent review! We look forward to hosting you on your next trip to the area.
8/10 不錯哦
Adam
情侶出遊
2024年4月17日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel has a good and drink bar, that is very convenient.
Adam
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月17日回覆
Thank you for your feedback! We're glad to hear that you found our bar convenient during your stay. If there's anything else we can do to make your experience even better next time, please let us know. We appreciate your review and hope to welcome you back again soon!
8/10 不錯哦
Neaola
2024年4月15日
Neaola
於 2024 年 4 月住了 6 晚
General Manager 於 2024年5月7日回覆
Thank you for taking the time to share your feedback with us. We're glad to hear that you had a mostly pleasant stay. If there are any specific areas where you feel we could improve and earn that extra star next time, please feel free to let us know. We value your input and hope to have the opportunity to exceed your expectations on your next visit.
10/10 有夠讚
Rosie
家庭旅遊
2024年4月1日
喜歡:整潔度、設施服務和住宿環境和硬體
Great hotel, clean, caring staff and easy parking!
We will be staying here again.
Rosie
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月2日回覆
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and that our hotel, staff, and facilities met your expectations. We look forward to welcoming you back again on your next visit! If there's anything else, or if we can assist you with anything in the future, please feel free to reach out.
8/10 不錯哦
Glennard
2024年3月31日
Glennard
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月20日回覆
Thank you for your review! We appreciate your feedback and hope to welcome you back for an even better experience in the future.
10/10 有夠讚
Benjamin
2024年3月31日
喜歡:整潔度、員工素質和住宿環境和硬體
Benjamin
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月2日回覆
Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you had a wonderful experience during your stay with us. If there's anything specific that made your stay memorable, or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon!
2/10 很糟糕
Mandeep
2024年3月15日
Mandeep
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月5日回覆
We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would like to understand more about what went wrong so we can address it appropriately. Please reach out to us directly with more details about your concerns so we can work to make things right. Your satisfaction is our priority, and we hope to have the opportunity to improve your experience in the future.
10/10 有夠讚
Kyle
2024年3月11日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good
Kyle
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月21日回覆
Thank you for your excellent 5-star review! We're delighted that you had a fantastic experience with us. Guest satisfaction is our utmost priority, and we're grateful for your kind words. We can't wait to host you again for another outstanding stay! If there's anything we can do to enhance your next visit, please don't hesitate to reach out.
10/10 有夠讚
Marlene
情侶出遊
2024年3月4日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was close to a lot of restaurants and the hotel was nice and clean. The staff was friendly and check in and check out were fast.
Marlene
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月21日回覆
Thank you for your stellar 5/5 review! We're thrilled to hear that you enjoyed our convenient location near restaurants and found our hotel to be nice and clean. Providing a comfortable and welcoming environment for our guests is our priority. We're delighted that you also had positive interactions with our friendly staff and that your check-in and check-out processes were efficient. We appreciate your feedback and hope to have the pleasure of hosting you again in the future. If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back!
4/10 不太好
Roser
2024年3月3日
喜歡:整潔度
Roser
於 2024 年 2 月住了 4 晚
General Manger 於 2024年3月21日回覆
We appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we would like to learn more about your concerns to address them effectively. Please feel free to reach out to our team directly so that we can discuss your stay in more detail and work towards improving our services. We value your input and hope to have the opportunity to make it right for you in the future. Thank you for bringing this to our attention.
10/10 有夠讚
Rheannon
情侶出遊
2024年3月3日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
it was nice and clean and the staff is super friendly i highly recommend this hotel.
Rheannon
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月21日回覆
Thank you so much for your fantastic 5/5 review! We're delighted to hear that you found our hotel nice and clean, and that our staff provided friendly service. Ensuring a comfortable and welcoming experience for our guests is our top priority, and we're thrilled that we could exceed your expectations. We greatly appreciate your recommendation and hope to have the pleasure of welcoming you back again in the future. If there's anything else we can do to make your next stay even more enjoyable, please let us know. We look forward to hosting you again soon!
10/10 有夠讚
Rheannon
情侶出遊
2024年2月25日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
nice and clean and quiet
Rheannon
於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月21日回覆
Thank you for your wonderful 5/5 review! We're thrilled to hear that you found our hotel to be nice, clean, and quiet. Providing a peaceful and comfortable environment for our guests is our goal, and we're delighted that we met your expectations. We greatly appreciate your feedback and hope to have the pleasure of hosting you again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!
10/10 有夠讚
Susana
商務旅客
2024年2月24日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice quite place
Susana
於 2024 年 2 月住了 5 晚
General Manager 於 2024年3月21日回覆
Thank you for your wonderful 5/5 review! We're thrilled to hear that you found our hotel to be nice, clean, and quiet. Providing a peaceful and comfortable environment for our guests is our goal, and we're delighted that we met your expectations. We greatly appreciate your feedback and hope to have the pleasure of hosting you again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!
8/10 不錯哦
Ed
家庭旅遊
2024年2月21日
喜歡:整潔度、員工素質和住宿環境和硬體
Nice location
Ed
於 2024 年 2 月住了 2 晚
General Manager 於 2024年3月21日回覆
Thank you for your review and for choosing our hotel. We're glad to hear that you enjoyed our location. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to hosting you again soon!
10/10 有夠讚
Sylvia
2024年2月19日
Sylvia
於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月21日回覆
Thank you for your glowing 5/5 review! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and creating memorable moments for our guests is our top priority. We appreciate your kind words and look forward to welcoming you back for another outstanding stay in the future! If there's anything more we can do to make your next visit even better, please don't hesitate to let us know.
8/10 不錯哦
真實旅客
團體旅遊
2024年2月18日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月21日回覆
Thank you for taking the time to leave us a review. We're glad to hear that you had a positive experience overall during your stay. Your feedback is valuable to us as we continuously strive to improve our services. If there's anything specific you feel we could have done better to earn that extra star, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to welcome you back for an even better experience in the future!
8/10 不錯哦
Daniel
2024年2月18日
喜歡:整潔度、員工素質和住宿環境和硬體
Very clean and comfortable room. Complimentary chocolates and crackers nice touch.
Daniel
於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月21日回覆
Thank you for your review and for choosing our hotel. We're delighted to hear that you found our room clean and comfortable, and that you appreciated the complimentary chocolates and crackers. Providing a welcoming experience for our guests is important to us, and we're glad we could make your stay enjoyable. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to hosting you again soon!
10/10 有夠讚
Jonathan
親子旅遊
2024年2月15日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Easy and fast check-in
Jonathan
於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月21日回覆
Thank you for your fantastic 5/5 review! We're delighted to hear that you had a smooth and efficient check-in experience. Ensuring a hassle-free arrival for our guests is a top priority for us, and we're thrilled that we succeeded in providing you with an easy and fast check-in process. We appreciate your positive feedback and hope to have the pleasure of welcoming you back again in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to hosting you again soon!
10/10 有夠讚
Alan
商務旅客
2024年2月9日
喜歡:整潔度、員工素質和住宿環境和硬體
great staff and location
Alan
於 2024 年 2 月住了 3 晚
General Manager 於 2024年3月21日回覆
Thank you for your outstanding 5/5 review! We're thrilled to hear that you had a wonderful experience with our staff and enjoyed our convenient location. Providing exceptional service and ensuring a convenient location for our guests are top priorities for us, and we're delighted that we met your expectations. Your kind words mean a lot to us, and we appreciate your recommendation. We hope to have the pleasure of welcoming you back again in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to hosting you again soon!
8/10 不錯哦
M
2024年1月29日
M
於 2024 年 1 月住了 2 晚
General Manager 於 2024年3月21日回覆
Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that you had a positive experience overall during your stay. We strive to provide exceptional service and are always looking for ways to improve. If there's anything specific that we could have done better to earn that extra star, please feel free to let us know. Your input helps us ensure that we continue to meet and exceed our guests' expectations. We hope to have the opportunity to welcome you back for an even better stay in the future!
10/10 有夠讚
Maricris,San Diego
親子旅遊
2024年1月22日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Maricris
於 2023 年 12 月住了 1 晚
General Manager 於 2024年3月21日回覆
Thank you for your outstanding 5/5 review! We're thrilled you had a great stay. We appreciate your feedback and hope to welcome you back soon!
10/10 有夠讚
Nikki
家庭旅遊
2024年1月14日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff at this location was amazing! Great customer service and the rooms are big.
Nikki
於 2024 年 1 月住了 1 晚
General Manager 於 2024年4月5日回覆
Thank you for your wonderful feedback! We're delighted to hear that you had a fantastic experience with our team and enjoyed our spacious rooms. Providing exceptional customer service is our top priority, and we're thrilled that our staff made your stay memorable. We appreciate your kind words and look forward to welcoming you back on your next visit! If there's anything else we can do to enhance your experience, please don't hesitate to reach out.
10/10 有夠讚
Mike
團體旅遊
2024年1月3日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice comfortable room, great size
Mike
於 2023 年 12 月住了 4 晚
General Manger 於 2024年4月5日回覆
Thank you for your fantastic review! We're thrilled to hear that you enjoyed your comfortable and spacious room. Providing a relaxing stay is our top priority, and we're glad to hear that we met your expectations. We appreciate your positive feedback and look forward to welcoming you back for another great stay in the future! If there's anything else we can do to make your next visit even more enjoyable, please let us know.
10/10 有夠讚
robert
2024年1月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
All good.
robert
於 2023 年 12 月住了 6 晚
General Manager 於 2024年4月5日回覆
Thank you for your wonderful review! We're delighted to hear that everything met your expectations during your stay. Providing a positive experience for our guests is our top priority, and we're thrilled that you enjoyed your time with us. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back again soon!
2/10 很糟糕
Jazmin
2024年1月1日
Jazmin
於 2023 年 12 月住了 1 晚
General Manager 於 2024年4月5日回覆
We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we apologize for any inconvenience or disappointment you may have encountered during your stay. Please know that we take your comments seriously and will use them to improve our services. If there are specific issues you'd like to discuss further or if there's anything we can do to address your concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to make it right and regain your trust in the future.
8/10 不錯哦
Katerinne
團體旅遊
2023年11月5日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Katerinne
於 2023 年 11 月住了 1 晚
10/10 有夠讚
Rose
團體旅遊
2023年10月30日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Workers were awesome
Juan and Noah were awesome in helping me get early check in and assisting overall. Comfy beds and great service all around. Would book again !
Rose
於 2023 年 10 月住了 1 晚
10/10 有夠讚
Gardemia
情侶出遊, 家庭旅遊
2023年10月23日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful
Gardemia
於 2023 年 10 月住了 1 晚
10/10 有夠讚
Kimberly
商務旅客
2023年10月23日
喜歡:整潔度、員工素質和住宿環境和硬體
Friendly staff, knowledgeable about that area in general, which was very helpful.
Kimberly
於 2023 年 10 月住了 1 晚
10/10 有夠讚
Sonya
2023年10月17日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The stagg were so friendly and welcoming. Definitely will be the place I stay one visiting family.
Sonya
於 2023 年 10 月住了 2 晚
10/10 有夠讚
Violeta
家庭旅遊
2023年10月8日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I loved everything; I did hope they had breakfast included and hair dryer. Other than that, all good.
Violeta
於 2023 年 10 月住了 1 晚
2/10 很糟糕
Francisco
情侶出遊
2023年10月1日
喜歡:設施服務
clean hotel
Francisco
於 2023 年 9 月住了 1 晚
10/10 有夠讚
Arthur
情侶出遊
2023年9月24日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Filled all my needs.
Arthur
於 2023 年 9 月住了 3 晚
8/10 不錯哦
Cynthia
家庭旅遊
2023年9月23日
喜歡:員工素質、住宿環境和硬體和客房舒適度
Family trip
Cynthia
於 2023 年 9 月住了 1 晚
10/10 有夠讚
ASAD
家庭旅遊
2023年9月23日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean, friendly staff. I like the area a lot it’s walking distance to shopping, restaurant. Anything you need it in the area
ASAD
於 2023 年 9 月住了 1 晚
10/10 有夠讚
Steven
家庭旅遊
2023年9月19日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Staff was very friendly and helpful. Had a late check in and staff was very accommodating. Clean hotel and comfortable beds.
Steven
於 2023 年 9 月住了 1 晚
10/10 有夠讚
Gabriel
家庭旅遊
2023年9月19日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Gabriel
於 2023 年 9 月住了 2 晚
4/10 不太好
Kimberli
情侶出遊
2023年9月18日
不喜歡:員工素質和設施服務
Shouldn’t have to pay for parking in what was a public lot
Kimberli
於 2023 年 9 月住了 1 晚
8/10 不錯哦
真實旅客
家庭旅遊
2023年9月11日
喜歡:整潔度、員工素質和住宿環境和硬體
Overnight stay
Great for the most part; beds were not the best, and limited restaurant options
真實旅客
於 2023 年 9 月住了 1 晚
8/10 不錯哦
Enrique Paulo
商務旅客
2023年9月9日
喜歡:整潔度、員工素質和住宿環境和硬體
Everything was good but a renovation is needed. Tv was old, bathroom tub and shower look like they’ve had better days as well. In general everything else was great