Hotel location is excellent, shops around there. The room is clean and well decorated
Yue
於 2025 年 7 月住了 2 晚
6/10 一般般
SHUWEN
親子旅遊
2025 年 7 月 10 日
家庭房的床太小了
SHUWEN
於 2025 年 6 月住了 5 晚
2/10 很糟糕
Kathy
家庭旅遊
2025 年 4 月 24 日
不喜歡:員工素質
Double charge and unauthorised credit card transac
I paid to Hotels.com in full when I booked this hotel. The credit card transaction went through and I received the receipt. I was told that my payment has been settled in full during check in and check out. However, after i returned home, I found that they charged the credit card I gave them to authorise incidental expenses the whole stay again. I emailed them. They don’t care to find out if it is their mistake and just tell me to ask Hotels.com. But it were your staffs that told me my stay had been paid in full during check in and check out. I did not authorise you to double charge me. The credit card authorisation was meant for additional expenses! Why won’t they charge Hotels.com instead? And Hotels.com has not replied to my enquiry either. The whole experience is very bad. I urge you to be careful and avoid having similar nightmares ever.
Kathy
於 2025 年 4 月住了 4 晚
8/10 不錯哦
CHECHEN
2025 年 3 月 3 日
CHECHEN
於 2025 年 2 月住了 2 晚
8/10 不錯哦
Shieh
2024 年 12 月 21 日
喜歡:整潔度、員工素質和住宿環境和硬體
Shieh
於 2024 年 11 月住了 2 晚
8/10 不錯哦
真實旅客
家庭旅遊
2024 年 2 月 16 日
喜歡:整潔度、員工素質和客房舒適度
nice stay
the rooms were spacious and beds were comfortable. most of the staff were helpful. we did encounter one staff at the reception who seemed more cool and did not bother to smile. otherwise, the staff at the activities counter were all very helpful in booking various activities.
真實旅客
於 2024 年 2 月住了 4 晚
10/10 有夠讚
JIAYI
2024 年 1 月 20 日
JIAYI
於 2024 年 1 月住了 5 晚
10/10 有夠讚
真實旅客
2023 年 10 月 10 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very nice
真實旅客
於 2023 年 9 月住了 4 晚
10/10 有夠讚
真實旅客
家庭旅遊
2023 年 7 月 31 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2023 年 7 月住了 3 晚
6/10 一般般
Oi Ling
2023 年 4 月 24 日
Oi Ling
於 2023 年 2 月住了 2 晚
10/10 有夠讚
Bin
2023 年 3 月 3 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Bin
於 2023 年 2 月住了 2 晚
2/10 很糟糕
Oi Ling
家庭旅遊
2023 年 2 月 27 日
喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Oi Ling
於 2023 年 2 月住了 2 晚
8/10 不錯哦
Henry
家庭旅遊
2022 年 8 月 8 日
喜歡:整潔度、員工素質和客房舒適度
Location good , service good
I was surprised druing school holiday and after covid ,there are staff shortage everywhere, but their service was good and efficient ,especially thanks to the concierge, they helped a lot ,receptionist were quick to response to our quiery as well , hotel location is good , but the hotel is quite old , need to be renovated.
The property is in a great spot. Easy to walk to restaurants, cafes and shopping. Staff always accommodating if you needed anything.
Gregory
於 2025 年 7 月住了 9 晚
8/10 不錯哦
Kenneth Robert
情侶出遊
2025 年 7 月 28 日
喜歡:整潔度、員工素質和設施服務
Property is clean and well maintained, rooms are a bit tired and showing age. Especially bathrooms with shower over a bathtub and shower curtain bit outdated. There was only a twin room available and it was waste of space for only 2 of us. Weird no hotel info or menu left in room, had to read qr code for inroom dining and find out from asking where facilities were and timing. Location is excellent and has good access to main streets, no hills to navigage. Staff are nice and helpful pity guests couldnt be same with thise with infants allowing them to make a mess at breakfast, didnt realise parents dont care about kids and let them throw food everywhere. Poor staff cleaning floors but they done well. Id stay here again for the location.
Kenneth Robert
於 2025 年 7 月住了 8 晚
8/10 不錯哦
Olivia
2025 年 7 月 26 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Thank you so much for an amazing stay! This property was clean, the bed was comfy, and it is in such a great location - very walkable and close to all the main transportation. The only downside was that the heater in my room didn’t work - however, maintenance was very prompt in attempting to fix this! Whilst it was cold in the room, the sheets were very warm and perfect for the winter season. I’ll definitely want to stay with Novotel again!
Olivia
於 2025 年 7 月住了 2 晚
2/10 很糟糕
Jacqueline
2025 年 7 月 24 日
不喜歡:整潔度、員工素質和住宿環境和硬體
Very old facilities, hardly no soundproof between rooms but charged at really high price, customer service not good, few staff is normal but most staff can be very curt and impatient. Can get much better customer service and newer hotel facilities elsewhere at cheaper price. Only benefit is it's convenient location near central.
Jacqueline
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Nayyera
家庭旅遊
2025 年 7 月 22 日
喜歡:員工素質、設施服務和住宿環境和硬體
Excellent location, easy short walk to everything Queenstown has to offer. Close to the bus for the slopes. Comfortable and large beds. Only negative was the daily cleaning was not up to standards, rubbish was not removed from the bins etc. The hotel should focus on this,