The recreation area is decent for children, with a small pool and hot tub, but the handrail to the hot tub is broken and unstable—dangerous on a wet floor where guests could slip. Room cleaning service was unacceptable. Despite placing “Please clean” signs daily, our room was not cleaned for five days, and no fresh blankets, pillows, or towels were provided. The cleaning staff could not understand even basic English, making communication impossible. At checkout, the front desk receptionist was unpleasant, unwelcoming, and acted as though guests were an inconvenience. While Quebec is primarily French-speaking, hotels in a major tourist destination must ensure front desk staff are bilingual, or at the very least friendly and professional. A smile and respectful attitude cost nothing but mean everything in hospitality. As a hotel owner myself, I consider guest service, safety, and communication non-negotiable—and this property failed in all three areas.