Horrible is the definition of this property. We booked a 6 night two hotel vacation at the this hotel. The rooms were unkempt, unsanitized, rusty, dirty, and there was mold everywhere in the bathroom. The curtains have never been washed and there was different color hairs all throughout the room. My Ac was not working, my sister’s room which was right across the hallway, wreaked of mildew and humidity. Her AC flooded her room and the paint outside her door was bubbled up from the leak on the roof. Omgg the food was extremely digusting and there was no options for kids. At this point, we already considerd to check out fearing that we would get sick from this place. We checked out in less than 8 hours to a hotel that cost us double the price about $4,000 due to the last minute booking. Customer service was non-existent at this moment. I explained all of my concerns to the “Expedia” representative at the hotel who was not receptive or helpful. After she indicated that we can get a refund but that “Expedia charges a one night fee” later told us that the hotel is non-refundable. The manager never showed his face and did not speak to me not even to apologize for their irresponsibility and lack of professionalism. I called Expedia but they were ignoring their call and did not respond to their email and I have proof. I kick myself for not taking pictures of how HORROBLE THIS PLACE IS. But believe me ENTER AT YOUR OWN RISK. I am still fighting for our refund!!!!
Wendy
於 2024 年 2 月住了 6 晚
8/10 不錯哦
Danelsy
家庭旅遊
2024年5月12日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Me gustó la estadía tienen un personal amigable, buena piscina, comida buena e instalaciones lindas por lo que pudimos disfrutar de todo
Danelsy
2/10 很糟糕
Manuel
親子旅遊
2024年5月9日
Malo
Manuel
於 2024 年 5 月住了 2 晚
8/10 不錯哦
Alexis
家庭旅遊
2024年5月4日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great staff and service
Alexis
於 2024 年 4 月住了 5 晚
10/10 有夠讚
Yoensy
2024年5月3日
Yoensy
於 2024 年 4 月住了 2 晚
6/10 一般般
Janet
情侶出遊
2024年5月2日
喜歡:整潔度、員工素質和設施服務
不喜歡:住宿環境和硬體
the staff are amazing and always treated us nicely. the only thing is the place is not keeped up. for example we had water coming into are rooms on the 3rd floor. mold and alot of water damages. the beach isn't kept up especially the vip area. the stairs to the rooms are cracked.
Janet
於 2024 年 4 月住了 4 晚
8/10 不錯哦
Luis,Dorchester
2024年4月30日
喜歡:整潔度、員工素質和住宿環境和硬體
Estamos muy bien ubicado
Luis
於 2024 年 2 月住了 7 晚
8/10 不錯哦
Clara
團體旅遊
2024年4月29日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Muy buena
Clara
於 2024 年 4 月住了 2 晚
4/10 不太好
Hector
家庭旅遊
2024年4月28日
不喜歡:整潔度、設施服務和住宿環境和硬體
Went on a Family vacation for 5 days. The Resort is terrible, the food and drink quality, property maintenance, very limited Wifi. Also, DR is very lively and this resort was sort of dead in terms of music and entertainment. Although the staff really tried to work with the people but the management is not good.