Find Family Hotels in Puerto Peñasco

"Excellent customer service "

"Firstly, the hotel IS NOT located where Expedia indicates it is located. It is, in fact, 20 minutes further away. The price would indicate this is a relatively high end accommodation, but it is equivalent to an average Motel 6, with a fair value closer to $50/night. There is a rock band that begins playing at 9:30 pm, and plays until 1:00 am. If you have a pool/ocean view room like I did, the drums echo VERY LOUDLY into your room. The furthest room is only 50 feet from the stage, which is separated from the pool area by a plastic sheet, not a wall. The beds are so hard you will likely wake up with bruised ribs. And I stayed in mid-February, so I had to strip the bedding off the second queen bed to not freeze to death at night. The rooms have been cleaned well, but the carpet and bedding is very old and shows stains of past guests. The location is roughly in the middle of the beach, but behind the beachfront hotels, so the ocean view is only partial. And if you want to sleep at night, you will have to opt for the desert view rooms, which don't have balconies and are much more dated, and smaller. There is a restaurant in the hotel that serves "western food". There is one hotel restaurant a short walk away, which is expensive. All other food and entertainment is a minimum 20 minute walk away, with no street lights. There are no safes in the rooms, and only 5 small ones at the front desk. A laptop won't fit. The beach is very nice, as were the sunrise and sunset."

"Yes"

"Rooms are basic but very clean. Mattresses need to be updated but we’re still ok. Rooms were cleaned every day! Maid service was fantastic. Front desk staff was very nice and helpful. Flat screen TVs with cable. Not smart TVs so expect Spanish only cable. No way to hook into your Netflix or whatever. All in all, this was a good stay especially for the cost! "