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ROOM Hotel & Suites

3.0 star property
Downtown Puebla's historic heart beckons travelers with its central location and easy access to nearby attractions - a perfect base for exploration.

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ROOM Hotel & Suites places travelers in the vibrant heart of Puebla, steps from the Cathedral and Zócalo. The hotel offers a prime location with practical amenities like in-room WiFi and luggage storage. Guests consistently praise its convenient city position.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Room service
  • Housekeeping

Room options

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Tower

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Refrigerator & Microwave, Tower

7.6 out of 10
Good
(4 reviews)

Highlights

Separate sitting area
Refrigerator
Smart TV
Blackout drapes/curtains
Fan
Private bathroom
Rainfall showerhead
Microwave
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Smoking, Terrace

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Smoking, Terrace

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Separate sitting area
Smart TV
Blackout drapes/curtains
Fan
Private bathroom
Rainfall showerhead
Microwave
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Loft, 1 King Bed, Non Smoking, Terrace

Executive Loft, 1 King Bed, Non Smoking, Terrace | Minibar, in-room safe, desk, laptop workspace

Executive Loft, 1 King Bed, Non Smoking, Terrace

Highlights

Terrace
Separate sitting area
Smart TV
Blackout drapes/curtains
Separate bedroom
Fan
Private bathroom
Rainfall showerhead
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Puebla is home to ROOM Hotel & Suites. Zócalo de Puebla and Fort Loreto are notable landmarks and Africam Safari is a popular area attraction. Looking to enjoy an event or a game while in town? See what's going on at Cuauhtemoc Stadium.
Visit our Puebla travel guideOpens in a new window
Map
18 SUR 5546 COL. JARDINES DE SAN MANUEL, Puebla, PUE, 72570

What's nearby

  • Autonomous University of Puebla - 10 min walk - 0.9 km
  • Plaza Dorada - 4 min drive - 1.9 km
  • Parque Benito Juárez - 5 min drive - 2.3 km
  • BUAP Olympic Stadium Park - 6 min drive - 2.3 km
  • IMSS General Hospital - 6 min drive - 2.7 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 19 min drive
  • Benito Juarez International Airport (MEX) - 86 min drive

Restaurants

  • ‪Los Manteles - ‬7 min walk
  • ‪El Pastorcito - ‬2 min walk
  • ‪Cafe Tres Gallos - ‬1 min walk
  • ‪Serendipia Coffee & Bread - ‬5 min walk
  • ‪Casona de mis Sabores - ‬7 min walk

About this property

ROOM Hotel & Suites

Hotel near Puebla Convention Center
Located close to Puebla Cathedral and Zócalo de Puebla, ROOM Hotel & Suites provides a terrace. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • Tour/ticket assistance, smoke-free premises, and a front-desk safe
  • Luggage storage
Room features
All guestrooms at ROOM Hotel & Suites boast comforts such as laptop-friendly workspaces and separate sitting areas, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 36-inch Smart TVs with cable channels
  • Separate sitting areas, microwaves, and fans

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The price is NT$1,444
NT$1,718 total
includes taxes & fees
Jan 30 - Jan 31
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Limited onsite self parking

Family friendly

  • In-room microwave

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 36-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Microwave
  • Minibar

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Early check-in subject to availability
Early check-in fee: MXN 200
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 250

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:30 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours), private entrance

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: MXN 200 (subject to availability)
  • Late check-out fee: MXN 250 (subject to availability)
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

ROOM Hotel Puebla
ROOM Puebla
Hotel ROOM Hotel & Suites Puebla
Puebla ROOM Hotel & Suites Hotel
ROOM Hotel & Suites Puebla
ROOM Hotel
ROOM
Hotel ROOM Hotel & Suites
ROOM Hotel & Suites Hotel
ROOM Hotel & Suites Puebla
ROOM Hotel & Suites Hotel Puebla

Frequently asked questions

Is ROOM Hotel & Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at ROOM Hotel & Suites?

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM. Early check-in is available for a fee of MXN 200 (subject to availability).

What time is check-out at ROOM Hotel & Suites?

Check-out is at noon. Late check-out is available for MXN 250 (subject to availability).

Where is ROOM Hotel & Suites located?

Situated in Puebla, this hotel is within 3 mi (5 km) of Puebla Convention Center, Zócalo de Puebla, and Puebla Cathedral. Angelopolis Commercial Center and Fort Loreto are also within 6 mi (10 km).

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Reviews

ROOM Hotel & Suites Reviews

8.8

Excellent

9.4

Cleanliness

9.0

Location

8.8

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 48 out of 76 reviews
Rating 8 - Good. 17 out of 76 reviews
Rating 6 - Okay. 4 out of 76 reviews
Rating 4 - Poor. 5 out of 76 reviews
Rating 2 - Terrible. 2 out of 76 reviews

Reviews

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay close to the university.

My partner stayed for two nights and the accommodations were, clean, comfortable, safe and very convenient to the University of Puebla. It would be nice to be able to pay in advance instead of the property and it would also be helpful to have a 24 hour front desk. The security is very good and was helpful to check in. Would recommend. This property is not in the tourist district.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel to stay at.
Stayed 8 nights in Nov 2024

10/10 Excellent

Jose Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Apr 2024

10/10 Excellent

moran hermoso maria

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and nixw
Stayed 1 night in Aug 2023

4/10 Poor

JUAN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very unsafe, mainly at night. No food around the hotel. Very agly location. No transportation near. Dark street. I will never come back.
Stayed 1 night in Dec 2022

2/10 Terrible

Martha D

Disliked: Cleanliness, property conditions & facilities, room comfort

Worst hotel experience

Afters several years with Hotels.com this Hotel is my first bad experience. Check-in was very long and complicated, they messed up with the credit card terminal and they didn’t know how to fix the problem… check in it took over 40 mins and by the time they finished, the cafeteria was closed. The room was very smelly, so smelly they sprayed “Lysol” to the room even before I even asked but it didn’t work., the odors were terrible. The tv was not working… I requested a room change but they said it was not allowed because that was the room that was “assigned” to me… next morning I asked front desk to call a taxi for me and they said that it was not an acivity that they can perform…
Stayed 1 night in Jun 2024

10/10 Excellent

Azucena

Liked: Cleanliness, amenities, property conditions & facilities
Muy cómodo y limpio
Stayed 3 nights in Nov 2025

10/10 Excellent

ANGEL

Liked: Cleanliness, property conditions & facilities
todo muy bien ya es un lugar de nuestra eleccion
Stayed 1 night in Nov 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cumplió
Stayed 5 nights in Oct 2025

4/10 Poor

Rogers

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Llevo varios días solicitando mi factura tanto del hotel como del restaurante y no me la emiten, ni si quiera me responden ni me atienden
Stayed 1 night in Aug 2025

10/10 Excellent

Jesús Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito
Stayed 1 night in Aug 2025

10/10 Excellent

Enrique

Liked: Cleanliness, amenities, property conditions & facilities
Muy limpio
Stayed 2 nights in Jul 2025

10/10 Excellent

Joyce Alejandra

Regresaremos

Buena atención, el check in y check out facilísimo. Muy limpio y cómodo. Regresaremos.
Stayed 1 night in Jun 2025

10/10 Excellent

J.Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Buena atención
Stayed 2 nights in May 2025

6/10 Okay

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy linda Pero se escucha absolutamente todo. Así que todo lo bonito se muere cuando la chica del gym se pone a gritar o cuando se escuchan las voces "bajas" de los vecinos.. lastima. Realmente nos gusto.
Stayed 1 night in Mar 2025

10/10 Excellent

Su lin

Liked: Cleanliness
Muy bien la estancia
Stayed 1 night in Jan 2025

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mala presion en la regadera
Stayed 2 nights in Oct 2024

10/10 Excellent

Grisel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel limpio en donde se descansa muy bien y puedes desayunar rico
Stayed 1 night in Oct 2024

10/10 Excellent

EMMANUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien, muy atento el personal, la comida en el Restaurat muy buena, la Limpiesa excelente.
Stayed 3 nights in Oct 2024

8/10 Good

Alberto

Disliked: Staff & service
La habitación es de buen tamaño pero algo descuidada, la regadera tenía fuga y salpicaba todo
Stayed 1 night in Oct 2024

8/10 Good

Paulina Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2024

4/10 Poor

Ramón

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Todo está muy limpio, solo que nos cobraron un cargo extra por la perdida de mobiliario que no nos dieron
Stayed 3 nights in Aug 2024

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y comodo, el personal es agradable.
Stayed 1 night in Aug 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo súper bien
Stayed 1 night in Jun 2024

10/10 Excellent

Indra

Liked: Cleanliness, staff & service, property conditions & facilities
Buena experiencia
Stayed 1 night in Jun 2024