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Hotel Star Express Puebla - Central CAPU

3.0 star property
Travelers can unwind in comfort after visiting Fort Loreto, then enjoy a hearty breakfast at the on-site restaurant before handling business matters.

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Hotel Star Express Puebla sits near historic Puebla Cathedral, welcoming guests with a daily manager's reception and access to its health club. Visitors can dine at Restaurante for any meal of the day and stay connected with in-room WiFi.
VIP Access

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Family Room, 2 Double Beds

Family Room, 2 Double Beds | In-room safe, desk, laptop workspace, free WiFi

Family Room, 2 Double Beds

8.6 out of 10
Excellent
(7 reviews)

Highlights

Connecting rooms available
LED TV
Private bathroom
Rainfall showerhead
Designer toiletries
Cable channels
Laptop workspace
Desk
  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | In-room safe, desk, laptop workspace, free WiFi

Standard Room

8.6 out of 10
Excellent
(9 reviews)

Highlights

Connecting rooms available
LED TV
Private bathroom
Rainfall showerhead
Designer toiletries
Cable channels
Laptop workspace
Desk
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Standard with internal view

In-room safe, desk, laptop workspace, free WiFi

Room Standard with internal view

  • 215 sq ft
  • Sleeps 2

View all photos for Double Room Standard with internal view

In-room safe, desk, laptop workspace, free WiFi

Double Room Standard with internal view

  • 215 sq ft
  • Sleeps 4

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About the neighborhood

Map
De La Pedrera 3119, near CAPU, Puebla, PUE, 72070

What's nearby

  • Zona Histórica de los Fuertes - 7 min drive - 2.6 km
  • Galerías Serdán - 8 min drive - 3.0 km
  • National Museum of Mexican Railroads - 9 min drive - 3.4 km
  • Museo del Ferrocarril - 9 min drive - 3.4 km
  • Zócalo de Puebla - 18 min drive - 6.0 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 9 min drive
  • Puebla Intl. Airport (PBC) - 35 min drive

Restaurants

  • ‪Tortas - ‬2 min walk
  • ‪Ruta Café - ‬12 min walk
  • ‪Cemitas Cristy - ‬8 min walk
  • ‪La Choza del Marisco - ‬3 min walk
  • ‪Domino's Pizza - ‬2 min walk

About this property

Hotel Star Express Puebla - Central CAPU

Hotel near Fort Loreto
Located close to Zócalo de Puebla and Puebla Cathedral, Hotel Star Express Puebla - Central CAPU provides a free daily manager's reception, dry cleaning/laundry services, and a health club. The on-site restaurant offers breakfast, lunch, and dinner. In addition to a business center, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • Full breakfast (surcharge), express check-out, and wedding services
  • Luggage storage, tour/ticket assistance, and coffee/tea in the lobby
Room features
All 64 rooms boast comforts such as laptop-friendly workspaces, in addition to perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and designer toiletries
  • 32-inch LED TVs with cable channels
  • Daily housekeeping, desks, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 11:30 AM for a fee: MXN 110 for adults and MXN 110 for children
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Health club
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 538 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Low-height counter and sink
  • No elevator
  • Raised toilet seat
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Beaux Arts architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 100
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
Late check-out fee: MXN 300
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 110 for adults and MXN 110 for children
  • Early check-in fee: MXN 100 (subject to availability)
  • Late check-out fee: MXN 300 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a first aid kit

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served at this property

Property is also known as

Hotel Star Express Puebla
Star Express Puebla
Star Express
Hotel Star Express
Star Express Puebla Puebla
Hotel Star Express Puebla Hotel
Hotel Star Express Puebla Puebla
Hotel Star Express Puebla Hotel Puebla

Frequently asked questions

Is Hotel Star Express Puebla - Central CAPU pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Star Express Puebla - Central CAPU?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in is available for a fee of MXN 100 (subject to availability). After-hours check-in is not available.

What time is check-out at Hotel Star Express Puebla - Central CAPU?

Check-out is at 1 PM. Late check-out is available for MXN 300 (subject to availability).

Where is Hotel Star Express Puebla - Central CAPU located?

Situated near the airport, this hotel is within 3 mi (5 km) of Fort Loreto, Zócalo de Puebla, and Puebla Cathedral. Puebla Convention Center and Cuauhtemoc Stadium are also within 6 mi (10 km).

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Reviews

Hotel Star Express Puebla - Central CAPU Reviews

8.2

Very Good

8.6

Cleanliness

7.0

Location

8.8

Staff & service

8.8

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 138 out of 337 reviews
Rating 8 - Good. 124 out of 337 reviews
Rating 6 - Okay. 50 out of 337 reviews
Rating 4 - Poor. 13 out of 337 reviews
Rating 2 - Terrible. 12 out of 337 reviews

Reviews

10/10 Excellent

Jorge Alonso

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 1 night in Dec 2025

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area surrounding hotel is rough but right next to ADO terminal
Stayed 3 nights in May 2025

10/10 Excellent

Zeus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevators, besides that, everything was nice!
Stayed 1 night in Aug 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 4 nights in Jun 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was Great!
Stayed 1 night in Nov 2023

10/10 Excellent

Lucero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, it was good
Stayed 1 night in Oct 2024

6/10 Okay

Bjørn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Close to the station, and some fine street food opportunities close by. Nice staff, however the sheets all had visible stains, and there was no duvet but instead an old blanket between two sheets. Bathroom was nice
Stayed 2 nights in Dec 2024

10/10 Excellent

Hector Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
clean
Stayed 1 night in Jun 2023

6/10 Okay

Ruben Carlos Castillo

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Feb 2025

4/10 Poor

MARIA DEL CARMEN

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The fee is expensive according to the hotel appearance. Nobody is present to help you with the luggage and there are only stairs. Bathroom outlet was not working. It was reported to the front desk but they didn't do anything. Small rooms and nothing is the same as the pictures on the web Very disappointed that this place is offered through expedia.
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

15 Minutes and Out

I, unfortunately, did not have a good experience with Hotel Star Express Puebla and had to check out fifteen minutes after arriving. The issue was that the room did not have a window, which could have been fine if there was a way to control the temperature, but there was no AC or a fan, which just made the room's air still and insufferable. Second, the most pressing issue was a lingering awful smell of sewage from the bathroom. It was so strong and intense it was making me nauseous. My colleague staying in the same hotel had the same issue with the smell, so it wasn't just my room. With these issues, we opted to leave. Although we were told we would not get a refund, we did not care because it was terrible.
Stayed 2 nights in Nov 2023

10/10 Excellent

Maribel

Liked: Cleanliness, amenities, property conditions & facilities
Very clean,good price
Stayed 1 night in Jan 2026

8/10 Good

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Habitación limpia muy cerca de la CAPU
Stayed 1 night in Dec 2025

10/10 Excellent

Librada

Liked: Cleanliness
La habitación limpia, cómoda, el personal muy amable, muy buena ubicación, en general muy bueno.
Stayed 1 night in Dec 2025

10/10 Excellent

Jairo

Liked: Cleanliness, amenities
Está muy confortable el lugar
Stayed 1 night in Dec 2025

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar seguro y junto a CAPU, muy bonito y limpio.
Stayed 1 night in Nov 2025

10/10 Excellent

Grisel

Liked: Cleanliness, amenities, property conditions & facilities
Limpieza
Stayed 2 nights in Oct 2025

8/10 Good

Neftali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno muy austero y no hay elevador
Stayed 1 night in Oct 2025

4/10 Poor

Erika Glenda Rodríguez

Disliked: Cleanliness, amenities, property conditions & facilities
El desayuno fue lo único rescatable, el cuarto tenía olor a humedad, de hecho había paredes muy humedecidas y con moho. El colchón y almohadas durísimos, no se podía dormir. De las 3 noches que alquilé solo me quedé una y preferí irme a otro hotel y perder mi dinero, preferí eso a quedarme ahí.
Paredes húmedas y con moho
Puertas rotas
Colchón y almohadas duros
El forro de la almohada amarillientas
Stayed 3 nights in Oct 2025

10/10 Excellent

JAIME

Liked: Cleanliness, amenities, property conditions & facilities
Desayuno excelente
Stayed 1 night in Sep 2025

10/10 Excellent

JOSE MANUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!

Excelente opción cerca de la terminal de autobuses, en cuanto al servicio siempre muy amables
Stayed 1 night in Sep 2025

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me agradaron las instalaciones aunque las camas estaban un poco pequeñas y en el desayuno buffet había más variedad
Stayed 1 night in Aug 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es bueno que incluya desayuno, las habitaciones muy limpias. La cama es muy cómoda, sin embargo, la coladera del baño no funcionaba muy bien.
Stayed 1 night in Aug 2025

4/10 Poor

Pablo Cesar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las fotos que publica no corresponde a la realidad del hotel, por fuera se ve en muy mal estado que hizo que no nos quedáramos, se ve muy inseguro.
Stayed 1 night in Aug 2025

10/10 Excellent

ArelyYazmin

Todo muy bien, gracias
Stayed 1 night in Aug 2025