As a couple booking a single room with a king-size bed, that was what we expected. Instead we got a room with 2 full/queen size beds that we struggled to share due to my disability.Within a few minutes of arriving, we checked the layout & amenities, noting that the lower cabinet in the kitchen was FULL of trash, the bathroom floor had someone's hair scattered throughout, there is no bathroom vent fan, and the paint on the ceiling is peeling off. We went down to talk to Sabrina about the trash and that we wouldn't be held responsible for that mess, which was promptly rectified. When we got back that night though, we realized that several buttons on the TV remote do not work, and the air conditioning unit does not stop running or allow for temperature to be lowered enough to keep warm, on top of the existing issue with very thin bedding and a smaller size bed than usual. There was a regular thud sound coming from somewhere nearby and no curtains over one of the windows, so between light, noise, and temperature we barely slept. When we got up we found that the bathroom cabinet had literally fallen apart from consistent decay due to moisture and no ventilation. The nails are firmly intact, but the wood softened and gave way to gravity. The bathroom door is so low to the ground that when you open it, it pushed the bbath mat against the shower, so it's obvious there are ventilation issues. We tried to go to the office to speak to someone but we sat for an hour and no one ever came.
