It's a shame, since the building looks so nice, but we had the worst time. The listing says there is a fridge. But it didn't keep anything cold. The front desk person said it's a wine chiller & I should've known that. So rude. Came back from a long day out and was met with blood stained sheets from housekeeping. Gross! When I told them, they didn't offer a response, an apology, or solution. They also only gave us one full size bath towel for a family of four. The next day the cleaning service never came. What did I pay for?! The staff was annoyed we kept asking for ice bc there wasn't anything to keep our drinks cold. The hottest, holiday weekend in a major city at a nice hotel and we felt like we were camping in a hole. We had to buy a cooler for the ice in order to just have cold water. Forget being able to keep food or snacks in the room! The restaurant in the hotel was supposed to be open for room service. But on Saturday, there was only one employee taking and delivering orders so my husband and I (after being on hold for 20 minutes) went down to order in person. We waited an hour for our cold food and brought it up for our daughters and ourselves to choke down. Huge inconvenience and really screwed with our schedule. I feel awful for the person stuck alone on that shift. Understaffed much? The only nice people were the valet folks, who just stand around and chain smoke but they're at least polite and have helpful info about the area. More to say, no room here left