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艾瑟爾宮飯店的評分

4 out of 5
艾瑟爾宮飯店
Pitlochry, Pitlochry, Scotland

評論

8.4

非常好

10 分，有夠讚；772 則評論中有 367 則" "
8 分，不錯哦；772 則評論中有 253 則" "
6 分，一般般；772 則評論中有 87 則" "
4 分，不太好；772 則評論中有 50 則" "
2 分，很糟糕；772 則評論中有 15 則" "

8.6/10

整潔度

8.4/10

員工素質

8.6/10

設施服務

8.2/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

Sam

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great staff
於 2024 年 5 月住了 2 晚
Reservations Team 於 2024年5月22日回覆
Thank you for your kind feedback, we are delighted to see that you enjoyed your recent stay with us. We look forward to welcome back in the future.

6/10 一般般

Robert

喜歡：員工素質
不喜歡：整潔度
於 2024 年 4 月住了 4 晚
Reservations Team 於 2024年5月6日回覆
Thank you for taking the time to give us feedback. We look forward to welcoming you back again in the future.

10/10 有夠讚

George

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A great deal of refurbishment has been successfully made to this impressive old property. Good grounds and views. Helpful and efficient staff
於 2024 年 4 月住了 1 晚
Reservations 於 2024年4月5日回覆
Thank you for your kind feedback, delighted our refurbishments have paid off and you enjoyed your recent stay with us.We look forward to welcoming you again in the future.

10/10 有夠讚

Kelly，West Monroe

喜歡：整潔度、員工素質和住宿環境和硬體
Lovely, charming hotel. Wonderful breakfast.
於 2024 年 3 月住了 1 晚
Reservations 於 2024年4月5日回覆
Thank you for your kind feedback, delighted to read that you enjoyed our breakfast and hotel. We look forward to welcoming you again in the future.

8/10 不錯哦

Elizabeth

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Reservations 於 2024年4月5日回覆
Thank you for your kind feedback, we look forward to welcoming you again in the future.

10/10 有夠讚

Valerie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful surroundings, excellent customer care , spa treatments were great , staff there amazing also and food was amazing. Had a lovely weekend with my 2 daughters , just the relaxing time out we all needed.
於 2024 年 3 月住了 1 晚
Reservations Team 於 2024年3月7日回覆
Thank you for your kind feedback, we are delighted you enjoyed your spa treatments, meals and had an overall relaxed stay with us.

8/10 不錯哦

Robert

情侶出遊
喜歡：整潔度、員工素質和設施服務
Staff food facilities exalent Grounds and views perfect Only complaint was first time been charged surcharge fo breakfast in bed
於 2024 年 2 月住了 2 晚
Reservations Team 於 2024年2月13日回覆
Thank you for your feedback. We're glad you enjoyed our staff, food, and facilities, as well as the grounds and views. We appreciate your feedback and look forward to welcoming you back.

10/10 有夠讚

Darren

於 2024 年 1 月住了 1 晚
Reservations Team 於 2024年2月13日回覆
Thank you for your wonderful feedback, delighted you enjoyed your stay with us. We look forward to welcoming you back in the future.

10/10 有夠讚

Sharon

於 2023 年 10 月住了 1 晚
Reservations 於 2024年1月13日回覆
Thank you for your feedback, we are delighted you enjoyed your stay with us and we look forward to welcoming you back in the future.

10/10 有夠讚

Mark

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Brilliant
Fabulous place and made better by the Christmas lights. Beautiful location and very friendly staff. Food was superb
於 2023 年 12 月住了 3 晚
Reservations 於 2024年1月13日回覆
Thank you for your feedback, we are delighted you enjoyed your stay with us and we look forward to welcoming you back in the future.

10/10 有夠讚

Kimberly

喜歡：整潔度和住宿環境和硬體
It was beautifully kept and the rooms and views were wonderful.
於 2023 年 11 月住了 1 晚
Reservations Team 於 2023年12月4日回覆
Thank you for your kind feedback, delighted to read you enjoyed your time with us.

8/10 不錯哦

Ian

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Just ok.
Very small room. Clean and fresh but too small for the kingsize bed, it took up most of the room. Cooked breakfast was luke warm. Been made for a while but not kept warm enough. No brown bread, only white bread for toast. Overpriced for what we got.
於 2023 年 11 月住了 1 晚
Reservations Team 於 2023年11月19日回覆
Thank you for your feedback.

10/10 有夠讚

Margaret

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Just like a private home. Wedding venue was excellent
於 2023 年 11 月住了 2 晚
Reservations Team 於 2023年11月14日回覆
Thank you for your kind feedback. Delighted you enjoyed the wedding with us.

6/10 一般般

william

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Would have thought, complementary water in room on arrival, should have been a given
於 2023 年 10 月住了 2 晚
Reservations Team 於 2023年10月23日回覆
Thank you for your feedback.

4/10 不太好

Taran

喜歡：整潔度
不喜歡：員工素質
Ikke ett smil å oppdrive og heller ikke mye behjelpelige. (Med unntak av en nattevakt og resepsjonisten ved avreise) Maten var heller ikke noe å skryte av. De har et spa med basseng, boblebad og jacuzzi, men de to sistnevnte var stengt. Ikke at det er så stort problem, men det ble på en måte prikken over i’en, når det var en del andre ting å sette fingeren på. Hadde vært så mye enklere å bare opplyse om det ved ankomst. Fantastiske omgivelser og flotte turmuligheter. De har ingen transport å tilby og det var en LANG vei å gå med tung koffert fra busstoppet i Pitlochry. Vi ringte hotellet og spirte om de kunne hjelpe oss med transport, men absolutt ingen velvillighet til å hjelpe oss.
於 2023 年 10 月住了 3 晚
Reservations Team 於 2023年10月23日回覆
Thank you for your feedback, we apologies for the experience you had as that is well below our norm. The issues will be addressed internally with the staff.

8/10 不錯哦

Gillian

喜歡：整潔度
於 2023 年 10 月住了 1 晚
Reservations Team 於 2023年10月22日回覆
Thank you feedback.

8/10 不錯哦

Alyson

於 2023 年 10 月住了 2 晚
Reservations Team 於 2023年10月21日回覆
Thank you for your feedback.

10/10 有夠讚

Vicki

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Reservations Team 於 2023年10月21日回覆
Thank you for your feedback.

10/10 有夠讚

Angela

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Looked like a castle or palace inside and out.
於 2023 年 10 月住了 1 晚
Reservations Team 於 2023年10月14日回覆
Thank you for your kind feedback.

10/10 有夠讚

lee

Wirth a stay
It was lovely dinher was amazing
於 2023 年 9 月住了 1 晚
Reservations Team 於 2023年10月2日回覆
Thank you for your feedback.

10/10 有夠讚

Robin

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This was an absolutely beautiful hotel. The surrounding area was amazing! The interior of the hotel was spectacular.
於 2023 年 9 月住了 1 晚
Reservations Team 於 2023年9月16日回覆
Thank you for your kind feedback.

6/10 一般般

Eve

於 2023 年 9 月住了 2 晚
Reservations Team 於 2023年9月30日回覆
Thank you for your feedback.

6/10 一般般

Jan Olav

團體旅遊
喜歡：整潔度
Flotte omgivesåer og atmosfære
於 2023 年 9 月住了 1 晚
Reservations Team 於 2023年9月4日回覆
Thank you for your feedback.

10/10 有夠讚

Jared

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing get-away at a one-of-a-kind hotel. You won't find a hotel in Scotland as good as the Atholl Palace Hotel.
於 2023 年 8 月住了 10 晚
Reservations Team 於 2023年9月3日回覆
Thank you for your feedback, we are delighted you enjoyed your stay with us.

10/10 有夠讚

James

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Really nice hotel. Had a lovely night stay, the member of staff on check in was informative and helpful. Shame one member of staff was a little unhelpful when we asked about getting something to take out for breakfast.
於 2023 年 8 月住了 1 晚
Reservations Team 於 2023年8月27日回覆
Thank you for your feedback.

10/10 有夠讚

Linda

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Family weekend
Fabulous stay, spacious, comfortable rooms attentive staff and great food. Plenty of facilities, we used the pool and putting green. Excellent location.
於 2023 年 8 月住了 2 晚
Reservations Team 於 2023年9月8日回覆
Thank you for your kind feedback.

4/10 不太好

Charlotte

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We walked from the train station, could not get a cab or a ride from the Hotel. Cabs in this town should be prebooked. Quite a walk luckily we travel light. We wanted to get transportation via cab, bus, private driver to Blair Atholl castle but the very nice front desk gentleman couldnt help us at all. Basically, sorry, good luck, maybe someone in town can help. The Hotel itself is very dated in decor. We visited the museum in the basement and after reading the storied history and financial difficulties this Hotel has had it made sense. The museum was interesting but not well kept and we felt as if no one from the Hotel straightens, swept floors or dusted down there. Our room was clean enough but such a hodgepodge of decor. Large tour buses full of guests keep this place afloat. The grand exterior does not reflect the inside or service you'd expect. We enjoyed walking through the town, across the suspended bridge, and having a drink on the gorgeous river near the fish ladder. The gentlemen at the train station was the most helpful person and we were able to have a lovely visit at Blair Atholl the following day on our way to Inverness.
於 2023 年 8 月住了 1 晚
Reservations Team 於 2023年8月21日回覆
Thank you for your feedback, apologies for the struggles you had with taxi's but that is sadly out with our control.

6/10 一般般

Clea

喜歡：整潔度和員工素質
While this was a beautiful building and setting, much of the hotel needed refurbishing. Rooms were clean & well appointed but somewhat chilly, and the towel rail and radiators were switched so we couldn’t dry our towels. The spa was being refurbished but this was not indicated in the details when I booked. The swimming pool was lovely however. Reception & cleaning staff were polite & helpful but some of the senior restaurant staff were snappy & seemed stressed. The food itself was tasty but somewhat expensive and there were lots of hidden extras on the bill.
於 2023 年 8 月住了 1 晚
Reservations Team 於 2023年8月14日回覆
Thank you for your feedback.

10/10 有夠讚

Alan，Arbroath

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice woodland walks.
於 2023 年 8 月住了 2 晚
Reservations Team 於 2023年8月14日回覆
Thank you for your feedback.

8/10 不錯哦

Linn Therese

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚
Reservations Team 於 2023年8月11日回覆
Thank you for your feedback.

10/10 有夠讚

Magnus

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotell with great staff
We had a really nice stay at Atholl Palace. A great place with decent size rooms and comfy beds. Really friendly staff and great surroundings. We would really recommend booking the BnB with dinner package. We could choose a three-course dinner which was excellent.
於 2023 年 7 月住了 1 晚
Reservations Team 於 2023年8月7日回覆
Thank you for your kind feedback, we are delighted you enjoyed your stay with us.

10/10 有夠讚

ROBIN

團體旅遊
FABULOUS stay! Highly recommend!! Staff was friendly, courteous and extremely accommodating. Room was very clean and well maintained. Garden and grounds are beautiful. Food was delicious. On-site laundry facilities. AWESOME place!
於 2023 年 8 月住了 1 晚
Reservations Team 於 2023年8月7日回覆
Thank you for your kind feedback, we are delighted you enjoyed your stay with us.

10/10 有夠讚

Mike

家庭旅遊
喜歡：設施服務
Great service, awesome view, easy in and out,
於 2023 年 8 月住了 2 晚
Reservations Team 於 2023年8月4日回覆
Thank you for your feedback.

10/10 有夠讚

emily

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Absolutely loved this hotel. One night was not enough time to explore the expansive gardens and surrounding area! The view and property are amazing!!
於 2023 年 7 月住了 1 晚
Reservations Team 於 2023年7月28日回覆
Thank you for your kind feedback.

8/10 不錯哦

john

於 2023 年 7 月住了 1 晚
Reservations Team 於 2023年7月24日回覆
Thank you for your feedback.

8/10 不錯哦

Robert

於 2023 年 4 月住了 2 晚
Reservations Team 於 2023年7月22日回覆
Thank you for your feedback.

10/10 有夠讚

Linda

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
Reservations Team 於 2023年7月21日回覆
Thank you for your kind feedback.

8/10 不錯哦

Frédéric

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Jolie demeure à l’ecart
Jolie demeure surplombant Pitlochry, avec un grand parc, et un spa avec piscine intérieure. Belle vue depuis la salle du petit déjeuner.
於 2023 年 7 月住了 2 晚
Reservations Team 於 2023年7月17日回覆
Thank you for your feedback.

10/10 有夠讚

John

於 2023 年 7 月住了 3 晚
Reservations Team 於 2023年7月17日回覆
Thank you for your feedback.

6/10 一般般

Bård Enok

團體旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
於 2023 年 7 月住了 2 晚
Reservations Team 於 2023年7月17日回覆
Thank you for your feedback.

10/10 有夠讚

Trond Johnny

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚
Reservations Team 於 2023年7月17日回覆
Thank you for your feedback.

8/10 不錯哦

Barbara

於 2023 年 6 月住了 1 晚
Reservations Team 於 2023年7月17日回覆
Thank you for your feedback.

10/10 有夠讚

Dane

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Nice selection of scotch
於 2023 年 6 月住了 1 晚
Reservations 於 2023年6月6日回覆
Thank you for feedback.

10/10 有夠讚

Andrew

於 2023 年 5 月住了 1 晚
Reservations Team 於 2023年5月29日回覆
Thank you for your feedback.

8/10 不錯哦

NEIL

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Lovely hotel in a great setting. Nice size bedroom with great bathroom.
於 2023 年 5 月住了 2 晚
Reservations Team 於 2023年5月20日回覆
Thank you for your feedback.

10/10 有夠讚

Bill

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
I’ve always wanted to stay in a castle. This hotel fit the bill. The grounds were beautiful.
於 2023 年 5 月住了 2 晚
Reservations Team 於 2023年5月14日回覆
Thank you for your kind feedback, we are delighted you enjoyed your time with us. We look forward to welcoming you back in the future.

8/10 不錯哦

chris

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 5 月住了 1 晚
Reservations Team 於 2023年5月12日回覆
Thank you for your feedback.

10/10 有夠讚

Vincent

於 2023 年 5 月住了 1 晚
Reservations 於 2023年5月5日回覆
Thank you for your feedback.

10/10 有夠讚

Christopher

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is a wonderful hotel built in 1878 and retaining all its charm. The staff are brilliant, very friendly and helpful. The room we had was large with a great view of the hills. The breakfasts were of the help yourself type and you could select from a huge range of items. We really enjoyed our stay and would like to return!
於 2023 年 4 月住了 7 晚
Reservations 於 2023年4月22日回覆
Thank you for your kind feedback, we are delighted you enjoyed your time with us. We look forward to welcoming you again to the hotel.

6/10 一般般

Luanne

家庭旅遊
喜歡：整潔度
The hotel needs some updating. When we arrived the person at reception wasn’t very welcoming and friendly.
於 2023 年 4 月住了 1 晚
Reservations 於 2023年4月14日回覆
Thank you for your feedback.