Palaces in Phuket Province

"Worst stay in Thailand. I've been all over for 3 weeks in this beautiful country. But this hotel is not how it's advertised. The room smelled foul like sewage. Tried to call front desk for my wifi password and realized the phone didn't work. Front desk sent someone to check and it wasn't plugged in. He found a jack on a different table and it didn't work. He came back 10 min later with another man and they had to pull my bed out to find a jack and that didn't work. At this point I didn't care. It was 12:30 am and I wanted to sleep. I tried to tell them multiple times I didnt want the phone fixed anymore. They kept trying to play with the phone jack while sprawled on my bed. The bed was one of the worst I've had ever. Felt like a plywood sheet. Also my bedside table lamp didn't work because the plug was pulled off the wires. This hotel needs so much work. I asked for a partial refund for my inconvenience and they told me to go through Expedia. Even though I paid the hotel on my cc when I arrived."

"We had a beautiful pool view room which was faultless. The three pools were wonderful, particularly the quiet pool with floating bean bags. The staff were so friendly and a great choice of superb food. The hotel is on a small private beach which was great for snorkelling. We had the all inclusive package which was great value for money. The hotel also operates a complimentary shuttle to Patong which is well worth a look. We couldn’t fault the hotel at all and can thoroughly recommend it."

"Great place to stay. Loved every minute of the trip. For the people that gave this place a bad review well those are the ones that nothing makes them happy. Don't have second thoughts book now. Walking distance to all food and shops. "

"Lovely stay. I wish I would have known about the deposit before coming to the resort. Beautiful property and lovely staff. I recommend staying "

"Hotel is the original Holiday inn in Phuket, rooms at a little tired but otherwise functional, however the bathroom had a funny smell the entire time, however the many issue is that all of the pictures etc., show a pool you do not have access to unless you purchase a premium room. This is not clearly specified! Within the small print it states that certain rooms have a number of pools but there is one poorly taken shot of the main pool with the remainder of the shots being of the pools available only to premium rooms. Also the in hotel shop sold us a faulty bag and then refused to refund. All in all, there are nicer hotels in Phuket for the money, I feel. "

"Outstanding hotel for the area. Clean and well-kept as a whole. Very friendly staff. Spacious rooms. Food was just ok but there's plenty of really good food in walking distance. Pools are really nice with service and beach is right across the street. Walking distance to all the downtown shops, bars, and festivities. "

"The rooms are comfortable but to get excellent they need renovation "

"Everything was great. Except the long walk to everything. No elevator and a bit confused of getting around and back to your room. "

"Best service I’ve had at a hotel. Would love to be back for sure :) super nice staff "