We very much enjoyed our stay in Palermo, a fascinating city with an extraordinary range of architecture, friendly people, great food and nearby beaches, however, our accomodation was not what we expected. Two days before departure we emailed the manager/owner with our expected time of arrival and received a return email with instructions on how to find the apartment.
When we arrived we were met at the entrance by the manager/owner who told us that due to a recent adjacent building collapse there was a problem with the water and we would have to stay at another of his apartments nearby in a narrow alley off Via Giovanni Meli.
Although we didn't have a chance to see the original apartment we would guess from your website photographs that this alternative was a good deal inferior. It had the feel of student hostel accomodation - very basic matresses, a coffee pot with a broken handle, cracked mugs, very little cooking equipment etc.
We were determined that this wouldn't affect our holiday and managed with what was available and would probably not have bothered to write this review if my daughter, an Italian speaker, had not discovered that the 'recent' building collapse had been in February this year. This can be confirmed on Google with the search term 'edificio crollo palermo via savona'.
If there really is a problem with water why were we not informed in the return email, also, why is the property still advertised on your website?
