Find hotels near Palancar Reef, Cozumel from NT$2,208

"Check-in was an absolute nightmare. I spent more time at the front desk in the first 24 hours that I did on vacation. It was sad, we had so many issues it’s undescribable. There were so many other people that have issues as well that we shared experiences. "

"The kids pool and play park was not functioning or working properly. We did not know when we arrived that there had been a fire which took out multiple buildings, and has not been remediated in over three years. It was sad that there was such a limited booking availability for the alacarts. "

"We were not notified at all that there would be construction going on during our stay. While on the beach we were literally less than 20 feet away from construction so while we are trying to relax on the beach all we can hear are LOUD power drills, slamming of wood, etc. It was anything BUT relaxing. And one of the nights we stayed the construction and loud power tools were still going at 10:00 PM at night. I was shocked that they were still working and shocked that the resort would allow that sort of disruption to happen so close to paying customer's rooms. We did not receive daily house keeping and sopent our last day on the resort with zero towels in our room and we did not even bother to ask the front desk because anything you ask for, if you don't have to ask twice, you have to wait an hour plus for. Also the view from my room was another wall and some of the pool. Less than desirable but we did not opt to pay for a certain view, so."

"The resort is lovely. The staff are amazing. We had to change rooms our second night because the one we booked was not available. They were good about it. "

"Did not like that there was too many mosquitoes. Got bitten way too much."