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HOTEL EL ENCANTO

2.0 star property
Travelers can grab snacks at the on-site convenience store before heading out to explore the nearby wildlife attractions - a perfect home base for animal lovers.

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HOTEL EL ENCANTO provides a welcoming retreat with proximity to the zoo. Guests stay connected with in-room WiFi while having access to a grocery/convenience store for essentials. The 24-hour front desk ensures assistance is always available throughout the stay.

Reviews

6.0 out of 10

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Double or Twin Room, 2 Bedrooms

Family Double or Twin Room, 2 Bedrooms | Free WiFi, bed sheets

Family Double or Twin Room, 2 Bedrooms

  • Sleeps 5
  • 2 King Beds

View all photos for Senior Room

Senior Room | Free WiFi, bed sheets

Senior Room

  • Lagoon view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Exclusive Room

Free WiFi, bed sheets

Exclusive Room

  • Lagoon view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Design Room

Design Room | Free WiFi, bed sheets

Design Room

  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Free WiFi, bed sheets

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Honeymoon Room

Honeymoon Room | Free WiFi, bed sheets

Honeymoon Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
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About the neighborhood

Located in Otumba, HOTEL EL ENCANTO is near theme parks. Santa Lucía Quinamétzin Paleontological Museum and Casa de Morelos are cultural highlights, and some of the area's attractions include Animal Kingdom Theme Park and Apipilpark. Be sure not to miss outdoor adventures like hiking/biking trails and mountain biking. Visit our Otumba travel guide
Map
C. Manuel Hernández, Otumba, Méx., 55900

What's nearby

  • 0_17898fb1-cf3e-4a3d-a3a3-3cfe3aeb4137_raw
    Teotihuacan Archaeological Site
    29 min drive - 15.4 km
  • View of the Pyramid of the Moon from the Pyramid of the Sun, Teotihuacán, México. You can reach the site easily from Mexico City using public transportation.
    Pyramid of the Moon
    33 min drive - 14.6 km
  • View of Pyramid of the Sun from the Pyramid of the Moon. UNESCO World Heritage Site since 1987.
    Pyramid of the Sun
    36 min drive - 14.6 km
  • Animal Kingdom Theme Park
    24 min drive - 15.0 km
  • Calzada de los Muertos
    31 min drive - 19.9 km

Getting around

  • Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.)
    52 min drive

Restaurants

  • Pastes Kikos
    7 min drive
  • Pancita y más El Dorado
    5 min drive
  • San Pablo Escamoles, Barbacoa, Quesadillas)
    5 min drive
  • El Fogon De La Abuela
    5 min drive
  • Punto Y Coma
    9 min walk

About this property

HOTEL EL ENCANTO

Hotel near a zoo
HOTEL EL ENCANTO provides a grocery/convenience store and more. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • A 24-hour front desk and smoke-free premises
Room features
All guestrooms at HOTEL EL ENCANTO include comforts such as free WiFi and free bottled water.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking

Food and drink

  • Couples/private dining

Family friendly

  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 200 per pet (varies based on length of stay), plus a one-time cleaning fee of MXN 100
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 200 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: MXN 200 per pet (varies based on length of stay) plus MXN 100 one-time cleaning fee
  • Rollaway bed fee: MXN 200 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

HOTEL EL ENCANTO Hotel
HOTEL EL ENCANTO Otumba
HOTEL EL ENCANTO Hotel Otumba

Frequently asked questions

Is HOTEL EL ENCANTO pet-friendly?

Yes, dogs are allowed at this property. There's a fee of MXN 200 per pet, per day. A cleaning fee of MXN 100 also applies.

How much is parking?

Self parking is free at this property.

What time is check-in at HOTEL EL ENCANTO?

Check-in start time: 1:00 PM; Check-in end time: anytime.

What time is check-out at HOTEL EL ENCANTO?

Check-out is at noon.

Where is HOTEL EL ENCANTO located?

Situated in Otumba, this hotel is within 9 mi (15 km) of Pyramid of the Moon, Palacio de Quetzalpapálotl, and Teotihuacan Archaeological Site. Pyramid of the Sun and Museo de la Pintura Mural Teotihuacana are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

HOTEL EL ENCANTO Reviews

6.0

8.0

Cleanliness

8.8

Staff & service

5.4

Property conditions & facilities
Rating 10 - Excellent. 0 out of 4 reviews
Rating 8 - Good. 2 out of 4 reviews
Rating 6 - Okay. 1 out of 4 reviews
Rating 4 - Poor. 0 out of 4 reviews
Rating 2 - Terrible. 1 out of 4 reviews

Reviews

Verified

2/10 Terrible

Priscila

No había agua caliente , ni cobijas , las sábanas manchadas ,
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien, muchas gracias
Stayed 1 night in Mar 2025
Verified

6/10 Okay

Carla

Disliked: Property conditions & facilities

En general bien solo para dormir

Fue una estancia corta, en general el hotel es pequeño pero cómodo, aunque hubo varios puntos en contra, al llegar la terminal no servía por lo que tuvimos que hacer transferencia, la habitación solo tenía una cobija y hacía mucho frío, pedimos otra y si nos la dieron. Y el baño no servía bien ya que se tiraba el agua.
Stayed 1 night in Dec 2024
Verified

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sin agua caliente ni en el lavamanos
Stayed 1 night in Feb 2024