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查塔努加奧爾特瓦溫德姆速 8 飯店的評分

2 out of 5
查塔努加奧爾特瓦溫德姆速 8 飯店
8934 Lee Highway, I-75 Exit 11, Ooltewah, TN

評論

7.0

不錯哦

10 分，有夠讚；550 則評論中有 123 則" "
8 分，不錯哦；550 則評論中有 196 則" "
6 分，一般般；550 則評論中有 112 則" "
4 分，不太好；550 則評論中有 62 則" "
2 分，很糟糕；550 則評論中有 57 則" "

7.2/10

整潔度

7.8/10

員工素質

6.0/10

設施服務

6.8/10

住宿環境和硬體

6.6/10

環保程度

評論

6/10 一般般

Sharon F.

喜歡：員工素質
不喜歡：住宿環境和硬體
It was easy in and out. Safe and dining choices.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Jared

喜歡：整潔度、員工素質和住宿環境和硬體
Nice stay for the price
於 2024 年 3 月住了 16 晚

8/10 不錯哦

Terry

情侶出遊
不喜歡：整潔度、員工素質和住宿環境和硬體
When you sat on the toilet it almost fell over because it wasn’t attached securely to the floor. The shower curtain rail was falling off the wall. It was very dark and dungy looking inside the room. The room needs brighter colors and more light. The carpets needed to be cleaned also. My wife checked the unit for bed bugs throughly and didn’t find any, that was good. The location was very good because of all the restaurants in the area. Just not a clean feeling room.
於 2024 年 4 月住了 1 晚

6/10 一般般

Marnie

寵物同遊, 家庭旅遊, 親子旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Able to have my dog but rooms and bedding are not updated and bedspreads had cigarette holes in them. Sheets were not in good condition. Room key worked every time. That is a bonus these days. Check in was super easy but would have preferred to not have cars parked in front of our room.
於 2024 年 4 月住了 1 晚

6/10 一般般

Tory

家庭旅遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
Ok
於 2024 年 3 月住了 6 晚

10/10 有夠讚

Gary

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

6/10 一般般

JOSEPH

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Was really disappointed with the Continental breakfast, coffee, juice and a hostess danish! That was it!
於 2024 年 3 月住了 1 晚

6/10 一般般

dale

家庭旅遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
Text book 2 1/2 Stars. Needs painting and carpet. Bed was clean, bathroom was newer.
於 2024 年 3 月住了 1 晚

6/10 一般般

Nancy

於 2024 年 2 月住了 1 晚
kaushal 於 2024年2月29日回覆
thank you for your feedback.

10/10 有夠讚

Christopher

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
kaushal 於 2024年2月20日回覆
thank you very much for you feedback, we appreciate you staying with us and hope to see your soon.

10/10 有夠讚

Juan

喜歡：整潔度和員工素質
於 2024 年 1 月住了 5 晚
kaushal 於 2024年2月7日回覆
Thank you very much for your positive feedback be appreciate it.

6/10 一般般

Morgan

喜歡：員工素質
Bathroom area was shabby. No tea available.
於 2024 年 1 月住了 1 晚
kaushal 於 2024年2月6日回覆
thank you very much for your feedback.

4/10 不太好

Jeff

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
kaushal 於 2024年2月6日回覆
We apologies that your stay with us wasn't at your convenience.

8/10 不錯哦

Ron

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
kaushal 於 2024年2月6日回覆
thank you very much for staying with us we appreciate your feedback.

6/10 一般般

Dennis

家庭旅遊
Room was clean but shows age
於 2023 年 12 月住了 1 晚
kaushal 於 2024年2月6日回覆
thank you very much for staying with us.

8/10 不錯哦

Aigars

喜歡：整潔度和員工素質
於 2023 年 12 月住了 1 晚
kaushal 於 2024年2月6日回覆
thank you very much for staying with us we appreciate your feedback.

8/10 不錯哦

Marlon，Covington

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
kaushal 於 2024年2月6日回覆
thank you very much for staying with us we appreciate your feedback.

4/10 不太好

Robert，CADILLAC

家庭旅遊
A very poorly maintained room. Their “breakfast” option was a joke! Coffee and danish. I’ve stayed at many Super8s. This one is the worst. GFI receptacle by the loose from the wall, and the ground wire is not connect. So you can get majorly shock with GFI protection. The shower curtain rod twists down so the curtain does stay closed. If I stay here again I’ll wanna see the room first.
於 2023 年 12 月住了 2 晚
kaushal 於 2024年2月6日回覆
Hello sir, we deeply apologies for all the inconvenience you had to face during your stay with us, we hope to improve all the subjected issue.

2/10 很糟糕

Hilde

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Place is dirty and smells bad.
於 2023 年 11 月住了 1 晚
kaushal 於 2023年11月28日回覆
Hello, we are sadden to here that your stay wasn't up to your standard. If you could've come to the office we could've give you a other room to make your stay more enjoyable. Thank you

2/10 很糟糕

ken

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Not very well maintained, needs a lot of work, the room ridiculously smelled of smoke, could use a better cleaning, no cups or coffee in the room. Really wish I would have stayed somewhere else and wouldn't recommend to anyone.
於 2023 年 11 月住了 2 晚
kaushal 於 2023年11月28日回覆
hello sir, thank you for staying with us, we do apologies for the inconvenience you have faced during your stay at the Super 8; you booked for a smoking room that's why the room smells like smoked. Thank you

2/10 很糟糕

Mark

不喜歡：整潔度、員工素質和住宿環境和硬體
Awful staff rude
於 2023 年 11 月住了 7 晚
kaushal 於 2023年11月22日回覆
Hello sir, thank your review, staff was rude because for 2 weeks you stayed the room was a disgusting place. The housekeeper saw the condition of the room you were keeping it and thats why we had to take actions. Thank you for staying with us.

8/10 不錯哦

Kinh

於 2023 年 11 月住了 1 晚

4/10 不太好

Allen

不喜歡：整潔度和住宿環境和硬體
於 2023 年 11 月住了 1 晚
kaushal 於 2023年11月22日回覆
thank you for staying with us, we are deeply sadden that you stay wasn't up to your expectation. We hope to see you again but with a better experience.

6/10 一般般

Katherine

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Too late
The front office was great but the room had many things not working. The remote and water would not drain from tub
於 2023 年 11 月住了 2 晚
kaushal 於 2023年11月6日回覆
Hello Katherine, we apologies that your stay wasn't up to your mark. You review is very important as it us improve in our guest satisfaction. We hope to see you in the futures but this time with a better side of us.

8/10 不錯哦

Daryl

喜歡：整潔度和客房舒適度
Slept well, comfortable bed, slight mildew smell.
於 2023 年 10 月住了 1 晚
kaushal 於 2023年11月6日回覆
hello Daryl, thank you very much for the positive review.

4/10 不太好

Carolynn

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Only good thing... it's next to a Waffle House
於 2023 年 10 月住了 1 晚
kaushal 於 2023年10月24日回覆
Hello Carolynn, thank you for your feedback, we are deeply sadden that your stay wasn't up your marks.

2/10 很糟糕

Landon

家庭旅遊
不喜歡：整潔度和員工素質
Do not recommend
I was gonna pay cash when i checked in and before i could get there they called and said either i pay with a card or the was going to give my room away. I get up and start packing up to leave to find my truck has been keyed very bad. We will never stay at this location again
於 2023 年 10 月住了 1 晚
kaushal 於 2023年10月9日回覆
Hello Landon, i apologies for the consequences you have faced during your stay. However, we were going to be sold out the day of your check in that is why my employee called you ahead. I do agree there is a better way to ask, i will do my best to train them again on that specific field.

6/10 一般般

Mari

喜歡：員工素質
不喜歡：整潔度
Quick stop to rest on drive.
於 2023 年 10 月住了 1 晚
kaushal 於 2023年10月9日回覆
Thank you very much for your feedback.

10/10 有夠讚

Bessie

喜歡：員工素質和住宿環境和硬體
Cust Serv. rep that evening at desk was great. Bed looked like someone laid in it. Bath rag middle of bed.
於 2023 年 10 月住了 1 晚
kaushal 於 2023年10月9日回覆
Thank you very much for the positive review, we appreciate your stay.

10/10 有夠讚

Cecil L.

喜歡：整潔度、員工素質和住宿環境和硬體
Would be great to have tea bags as a beverage option. We were told they do not have any!
於 2023 年 9 月住了 2 晚
kaushal 於 2023年9月22日回覆
thank you Cecil for the wonderful review.

6/10 一般般

Shane

於 2023 年 9 月住了 1 晚
kaushal 於 2023年9月22日回覆
thank you for staying with us.

8/10 不錯哦

Richard

喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
A
於 2023 年 8 月住了 1 晚
kaushal 於 2023年9月9日回覆
thank you very much for staying with us.

10/10 有夠讚

Kelli

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚
kaushal 於 2023年9月9日回覆
We really appreciate the positive review, we hope to see you soon.

10/10 有夠讚

Stefan

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 2 晚
kaushal 於 2023年9月9日回覆
Hello Stefan, we are glad that you enjoy your stay, we hope to see you soon in the future.

10/10 有夠讚

Josh

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was stress free, plenty of room for my dog and the front desk staff was exceptional.
於 2023 年 9 月住了 1 晚
kaushal 於 2023年9月9日回覆
Hi josh, we are extremely happy that you and your dog enjoy the stay a the Super 8. Thank you for staying with us.

2/10 很糟糕

Josh

不喜歡：整潔度和員工素質
於 2023 年 9 月住了 1 晚
kaushal 於 2023年9月22日回覆
Hello Josh, we are deeply sadden that your stay wasn't up to your standard, we apologies for the experience you have faced during your stay at the Super8.

10/10 有夠讚

Mart

商務旅客, 團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The property managers were great because Expedia never sent them my reservation information from last week's booking and lied to me saying they had been on the phone with them holding for 20 minutes on Saturday while the property manager had been there for 6 hours and told me he had received all incoming calls and none were from Expedia. He honored the Expedia rate anyway. Hotel was great. I have been using Expedia for over 20 years for flights, but I will NEVER use them again for hotel bookings. Beyond horrible.
於 2023 年 8 月住了 1 晚
kaushal 於 2023年8月31日回覆
Hello, thank you very much for staying with us, we really appreciate your review.

6/10 一般般

真實旅客

於 2023 年 8 月住了 2 晚
kaushal 於 2023年8月31日回覆
Hello, thank you very much for staying with us, we really appreciate your review.

2/10 很糟糕

Carlos

情侶出遊, 商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
toda la habitación apestaba y estaba muy sucia. Tuvimos que buscar otro hotel, quiero un reenbolso.
kaushal 於 2023年8月31日回覆
hello sir, we are deeply sadden that your stay with us wasn't up your mark, we will do our best to improve all the issues mention. We hope to see you soon.thank you.

4/10 不太好

Jennifer

寵物同遊, 家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
The staff was very nice. The room itself was dirty and smelled wet/moldy. i was very disappointed. I have pictures if needed.
於 2023 年 8 月住了 1 晚
kaushal 於 2023年8月31日回覆
hello ma'am, we are extremely sorry about the issue you have faced during your stay. We will work on it as a team and we hope to see you soon.

8/10 不錯哦

Eloisa

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Para ser un hotel de paso las 2 habitaciones (210 y 209) estaban acondicionadas, la bañera y el toilet limpios, el airw funcionó bien, el comedor para desalluno impecable, el personal de oficina muy amable, Los peldaños de las escaleras(la goma) necesitan reparación podria caer alguien, tiene en frente un Wafle House donde comer, no puedo decir sobre la seguridad nos hospedamos 6 noches una de ellas escuchamos 3 tiros.aunque hoy en dia eso esta de moda. Por lo demas trankilo.
於 2023 年 7 月住了 6 晚
kaushal 於 2023年8月31日回覆
Thank you very much for your positive review.

10/10 有夠讚

Dorothy

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room was cooled down and clean when we arrived
於 2023 年 8 月住了 1 晚
kaushal 於 2023年8月31日回覆
We really appreciate your stay, thank you very much.

8/10 不錯哦

Ana

家庭旅遊
喜歡：整潔度和員工素質
Good experience. Clean room. Will go back.
於 2023 年 7 月住了 1 晚
kaushal 於 2023年8月31日回覆
Thank you very much for staying at the Super 8. We hope to see you on your next trip.

6/10 一般般

Mark

於 2023 年 7 月住了 1 晚
kaushal 於 2023年8月31日回覆
thank you.

8/10 不錯哦

Harold

喜歡：整潔度、員工素質和住宿環境和硬體
Maybe over priced for what it is. There were condition problems. It’s just a place to sleep and shower
於 2023 年 7 月住了 1 晚
kaushal 於 2023年8月31日回覆
Hello Harold, thank you for choosing Super 8, we appreciate your review. Your feedback will help us improve ourself so thank you again for staying with us.

2/10 很糟糕

Carlos

情侶出遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Pésimo servicio, nunca más utilizaré un hoteles de esta cadena. Estoy muy molesto tuve qué buscar otro alojamiento.
於 2023 年 7 月住了 1 晚
kaushal 於 2023年8月31日回覆
hello sir, we are extremely sorry about your experience with us. I hope you will give us one more chance to redeem ourself. We apologies for your stay.

6/10 一般般

Sunday

於 2023 年 7 月住了 1 晚
kaushal 於 2023年8月31日回覆
thank you.

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Poor Service
The room I booked was a double non-smoking but I was given a smoking room. When I explained that the room was not what I was given I was told that they could not provide a different room or switch me to another hotel within the same branch. The comment that upset me most was that I was told that the room they were giving me was the one that smelled the least.
於 2023 年 6 月住了 1 晚
kaushal 於 2023年8月31日回覆
Hello, we are extremely sorry for your stay here at the Super 8, your feedback will help us to improve in all those aspect mention, we will try to fix every possible note and we hope to see you in the future.

2/10 很糟糕

Hannah

親子旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
If we hadn’t just driven 14 hours straight and arrived at 11pm, we would have driven around to find anywhere else. The moment we stepped in the room we were met with a pungent, odor. Something between stale smoke and a retirement home. You could tell the entire room hasn’t had a proper cleaning in MONTHS. Dirt and dust caked im every corner & on every surface and ledge. The air conditioner was actually disgusting. Hair that wasn’t ours in the sink, shower and on the floor. Homeless people and addicts hanging around the parking lot made it feel unsafe the moment we pulled up. I can’t for the life of me understand how this motel had 7 stars but they couldn’t pay me to park in their parking lot, never mind stay in a room again. Go literally anywhere else.
於 2023 年 6 月住了 1 晚
kaushal 於 2023年8月31日回覆
Hello Hannah, we apologies for your experience with us.

10/10 有夠讚

Jessica

於 2023 年 6 月住了 1 晚