大廳

奧德薩德克薩斯州大學二疊紀盆地分校溫德姆華美達飯店的評分

2.5 out of 5

評論

6.4
10 分,有夠讚;778 則評論中有 193 則" "
8 分,不錯哦;778 則評論中有 156 則" "
6 分,一般般;778 則評論中有 144 則" "
4 分,不太好;778 則評論中有 123 則" "
2 分,很糟糕;778 則評論中有 162 則" "

6.4/10

整潔度

6.8/10

員工素質

6.8/10

設施服務

6.0/10

住宿環境和硬體

7.0/10

環保程度

評論

10/10 有夠讚

Veronica

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Perfect for what I needed
於 2024 年 4 月住了 3 晚
Guest Relations Specialist 於 2024年5月22日回覆
Hi Veronica,We're delighted to hear that our hotel met your needs perfectly. Our team works tirelessly to ensure that each guest has a comfortable and enjoyable stay. It's fantastic to know that you found everything you required during your time with us. Your satisfaction is our utmost priority, and we hope to have the pleasure of welcoming you back in the future.

4/10 不太好

Roy

情侶出遊, 商務旅客
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Air conditioner did not cool properly and the chlorine smell was bad. Celing in room was tore up
於 2024 年 5 月住了 1 晚
Guest Relations Specialist 於 2024年5月14日回覆
Hi Roy,Thank you for your feedback. We apologize for any inconvenience you experienced with the air conditioning and the room condition. Our maintenance team works diligently to ensure that all facilities are in top condition, and we regret that your experience did not reflect our usual standards. We appreciate your comments and will address these issues promptly to enhance the comfort of future guests.

6/10 一般般

Yanet

情侶出遊
不喜歡:整潔度和住宿環境和硬體
La habitación estaba sucia el piso y las cosas con polvo además de que había olor a humedad horrible y las sabanas y toallas no tenían nadita de olor no volveré a hospedarme allí
於 2024 年 5 月住了 1 晚
Guest Relations Specialist 於 2024年5月14日回覆
Hi Yanet,We are truly sorry to hear about your recent experience and appreciate your feedback. Our housekeeping team is dedicated to maintaining high standards, and we regret that we fell short during your stay. Your comments are taken seriously and will be used to improve our services. We hope you might reconsider and give us another chance in the future to provide the quality stay you deserve.

2/10 很糟糕

Francisco

親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Outdated, unkept, room didn’t match description, dirty, room stunk, and staff was rude.
於 2024 年 5 月住了 1 晚
Guest Relations Specialist 於 2024年5月14日回覆
Hi Francisco,We are sorry to hear that your recent stay did not meet your expectations. Our team works hard to maintain high standards of cleanliness and hospitality, and we regret that this was not reflected in your experience. We take feedback seriously and will review your concerns to ensure improvements. Thank you for bringing these issues to our attention.

2/10 很糟糕

Jorge

不喜歡:整潔度和住宿環境和硬體
Muy súcio
於 2024 年 5 月住了 3 晚
Guest Relations Specialist 於 2024年5月16日回覆
Hi Jorge,We're genuinely sorry to hear about your disappointing experience. Cleanliness is paramount to us, and we hold ourselves to the highest standards. Our dedicated housekeeping team undergoes rigorous training to maintain pristine conditions throughout the property. We take all feedback seriously and will address any areas that may have fallen short of expectations. Your insights help us continuously improve, and we hope to have the opportunity to exceed your expectations in the future.

8/10 不錯哦

Marilu,Hialeah

喜歡:整潔度、員工素質和住宿環境和硬體
Good place to get a nice weekend with your family and friends
於 2024 年 5 月住了 1 晚
Guest Relations Specialist 於 2024年5月13日回覆
Hi Marilu,We're delighted to hear that you had a pleasant weekend getaway with your family and friends at our hotel. Creating memorable experiences for our guests is our top priority, and we're glad to know that you enjoyed your time with us. Our team works diligently to ensure that every aspect of your stay meets or exceeds your expectations, from the comfort of our accommodations to the quality of our amenities. Your positive feedback motivates us to continue delivering exceptional hospitality to all our guests.

2/10 很糟糕

James

家庭旅遊
不喜歡:整潔度和住宿環境和硬體
Illicit deals being done on the property. Room was dirty and not as pictured in the advertisement.
於 2024 年 5 月住了 1 晚
Guest Relations Specialist 於 2024年5月14日回覆
Hi James,We're deeply disappointed to hear about your experience, as maintaining a safe and welcoming environment for all our guests is our utmost priority. Our hotel has strict policies against any illicit activities on the premises, and we take immediate action upon any reported incidents. Regarding your concerns about the cleanliness of the room and its portrayal in the advertisement, we sincerely apologize for any discrepancies you encountered. Rest assured, we continuously strive to uphold the highest standards of cleanliness and accuracy in our marketing materials. We appreciate your feedback and will address these issues promptly to ensure a more satisfactory experience for our future guests.

8/10 不錯哦

Mario

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Is a nice place to stay,i love the classic style, clean quiet and excelent sevice
於 2024 年 5 月住了 1 晚
Guest Relations Specialist 於 2024年5月13日回覆
Hi Mario,We're thrilled to hear that you enjoyed your stay at our hotel and appreciated our classic style. Maintaining cleanliness and providing a quiet atmosphere are top priorities for us, so it's fantastic to know that these aspects met your expectations. Our team works diligently to deliver excellent service to all our guests, and it's rewarding to hear that their efforts contributed to your positive experience. We're grateful for your feedback and hope to welcome you back for another enjoyable stay in the future.

4/10 不太好

Kevin

於 2024 年 4 月住了 14 晚
Guest Relations Specialist 於 2024年5月14日回覆
Hi Kevin,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 有夠讚

Rico

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is my first time to stay ramada i do i appreciate..i really love it..
於 2024 年 5 月住了 2 晚
Guest Relations Specialist 於 2024年5月11日回覆
Hi Rico,We're delighted to hear about your positive experience during your stay at our Ramada in Odessa! It's always rewarding to know that our guests appreciate our efforts in providing a comfortable and enjoyable stay. We strive to create memorable experiences for all our guests, and it's wonderful to hear that you loved your time with us. Your feedback motivates us to maintain our standards and ensure every guest receives the same level of exceptional service. We hope to welcome you back for another fantastic stay in the future!

8/10 不錯哦

Brandon

商務旅客
喜歡:整潔度
Idk
於 2024 年 4 月住了 3 晚
Guest Relations Specialist 於 2024年5月7日回覆
Hi Brandon,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

2/10 很糟糕

Gary

不喜歡:整潔度和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Guest Relations Specialist 於 2024年5月6日回覆
Hi Gary,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 有夠讚

Arletha

於 2024 年 3 月住了 1 晚
Guest Relations Specialist 於 2024年5月23日回覆
Hi Arletha,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 不錯哦

Arletha

家庭旅遊
喜歡:設施服務
不喜歡:員工素質
Okay
於 2024 年 4 月住了 1 晚
Guest Relations Management 於 2024年5月3日回覆
Hi Arletha! Thank you for your feedback! We're glad to hear that you had an okay experience during your stay.If there's anything specific that we can do to improve your experience next time, please don't hesitate to let us know. We're always looking for ways to enhance our guests' satisfaction.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future!

8/10 不錯哦

Edgar

於 2024 年 4 月住了 2 晚
Guest Relations Specialist 於 2024年5月21日回覆
Hi Edgar,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 有夠讚

Marcos,Las Vegas

喜歡:整潔度和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Guest Relations Specialist 於 2024年5月2日回覆
Hi Marcos,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 有夠讚

Mariah

喜歡:員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Guest Relations Specialist 於 2024年4月25日回覆
Hi Mariah,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 有夠讚

Brittney

喜歡:員工素質、設施服務和住宿環境和硬體
不喜歡:整潔度
The front desk staff, Victoria and I believe his name is Sam… they were great! My previous experience with Ramada I thought swore me off them for good but these two restored my faith in Ramada without even trying or being asked! Whoop whoop!
於 2024 年 4 月住了 1 晚
Guest Relations Specialist 於 2024年4月21日回覆
Hi Brittney,We're delighted to hear that Victoria and Sam left such a positive impression during your stay! Providing exceptional service is at the core of what we strive for at our hotel. It's wonderful to know that they were able to restore your faith in Ramada simply through their dedication and professionalism. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.

10/10 有夠讚

Christopher

喜歡:整潔度、員工素質和住宿環境和硬體
Great Hotel
於 2024 年 4 月住了 4 晚
Guest Relations Specialist 於 2024年4月21日回覆
Hi Christopher,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 有夠讚

April

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Guest Relations Specialist 於 2024年4月21日回覆
Hi April,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

4/10 不太好

Marlene

商務旅客, 家庭旅遊
不喜歡:整潔度和員工素質
Dirty carpet and bathroom
於 2024 年 4 月住了 2 晚
Guest Relations Specialist 於 2024年4月21日回覆
Hi Marlene,We're genuinely disappointed to hear about your experience, and we sincerely apologize for any inconvenience caused. Maintaining cleanliness is paramount to us, and we take all feedback seriously to ensure our standards are upheld. Our housekeeping team is dedicated to thorough cleaning protocols, and we will investigate this matter further to address any lapses in our service. Your comfort and satisfaction are of utmost importance to us, and we appreciate your valuable feedback as it helps us improve our services for all our guests.

10/10 有夠讚

Andrew

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff are amazing! I have a wonderful experience. I would plan on going back there again. Highly recommend that people go there.
於 2024 年 3 月住了 14 晚
Guest Relations Specialist 於 2024年4月17日回覆
Hi Andrew,We're thrilled to hear about your fantastic experience at our hotel! Our dedicated staff takes pride in providing exceptional service to ensure all our guests have a memorable stay. Your recommendation means a lot to us, and we're delighted that you're already considering returning. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay!

8/10 不錯哦

Richard

喜歡:整潔度、員工素質和住宿環境和硬體
Great place to stay.
於 2024 年 4 月住了 2 晚
Guest Relations Management 於 2024年4月12日回覆
Dear Richard, We're glad to hear that you had a great stay with us, earning us a fantastic 4 out of 5 rating! It's like music to our ears knowing that you enjoyed your time at our hotel.Your kind words about our establishment mean the world to us. We're all about creating memorable experiences for our guests, so it's fantastic to hear that we hit the mark for you.We're taking note of your feedback regarding the check-in process. Rest assured, we're always looking for ways to streamline and improve our procedures to ensure a smooth and hassle-free experience for our guests.Thank you for choosing to stay with us, and we can't wait to welcome you back for another wonderful stay in the future. If there's anything else we can do to make your next visit even more enjoyable, just give us a shout!

4/10 不太好

Shelly

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This hotel has people living in it full time shady people in and out sitting on the stairs inside smoking pot, too much chlorine in pool people’s eyes were on fire! Lots of trash around outside, small tv in room furniture old and dirty. Would not recommend
於 2024 年 4 月住了 2 晚
Guest Relations Specialist 於 2024年4月10日回覆
Hi Shelly,We sincerely apologize for any inconvenience you experienced during your stay. Our hotel maintains strict policies against any illegal activities and we conduct regular checks to ensure the safety and comfort of all our guests. Regarding the pool, we monitor chlorine levels closely to maintain hygiene standards, but we regret any discomfort caused. Our housekeeping team is committed to cleanliness, and we'll address any areas needing improvement. Your feedback is valuable, and we strive to make necessary adjustments for the betterment of our guests' experiences.

2/10 很糟糕

Reyna

家庭旅遊
Property was in horrible condition
於 2024 年 4 月住了 1 晚
Guest Relations Specialist 於 2024年4月9日回覆
Hi Reyna,We're disheartened to hear that you found our property to be in a less than satisfactory condition. However, we take great pride in maintaining our facilities to the highest standards of cleanliness and upkeep. Our dedicated team works diligently to address any issues promptly, and we appreciate your feedback as it helps us identify areas for improvement. Rest assured, we are committed to ensuring that all our guests have a comfortable and enjoyable stay.

10/10 有夠讚

Diana

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice staff
於 2024 年 3 月住了 1 晚
Guest Relations Management 於 2024年4月5日回覆
Dear Diana, We're thrilled to hear that you had such a positive experience with our staff during your stay! Your glowing review truly brightens our day. Our team works diligently to ensure every guest feels welcomed and cared for, and it's wonderful to see their efforts reflected in your feedback. We sincerely appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future!

4/10 不太好

Sandra

喜歡:整潔度和員工素質
The music was too loud and the party lasted till 230a
於 2024 年 3 月住了 1 晚
Guest Relations Specialist 於 2024年4月2日回覆
Hi Sandra,We're sorry to hear that the music disrupted your stay as our team strives to maintain a balance between providing entertainment for our guests and ensuring a peaceful environment for all. We'll certainly review our noise policies to prevent similar occurrences in the future. Your feedback is valuable to us as we continually work to enhance the experience for all our guests.

2/10 很糟糕

Luis

於 2024 年 3 月住了 1 晚
Guest Relations Specialist 於 2024年4月1日回覆
Hi Luis,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 不錯哦

Romeo

於 2024 年 3 月住了 2 晚
Guest Relations Specialist 於 2024年4月17日回覆
Hi Romeo,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 一般般

guadalupe

喜歡:員工素質
於 2024 年 3 月住了 5 晚
Guest Relations Specialist 於 2024年3月30日回覆
Hi Guadalupe,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 有夠讚

Christopher

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
They have a pool a hot tub and a bar on site. Excellent staff great place.
於 2024 年 3 月住了 3 晚
Guest Relations Specialist 於 2024年3月26日回覆
Hi Christopher,We're thrilled to hear you enjoyed our hotel amenities, including the pool, hot tub, and onsite bar. Our team takes great pride in providing excellent service, and we're delighted that you found them to be accommodating during your stay. It's wonderful to know that you had a great experience with us, and we look forward to welcoming you back for another enjoyable stay in the future.

6/10 一般般

Sheri

喜歡:員工素質和設施服務
不喜歡:整潔度
My husband didn't get very good sleep, and the room was dirty
於 2024 年 3 月住了 1 晚
Guest Relations Specialist 於 2024年3月23日回覆
Hi Sheri,We're truly sorry to hear about your husband's discomfort and the cleanliness issue you encountered during your stay. Our team takes great pride in maintaining the highest standards of cleanliness and comfort for our guests, and we apologize for any lapse in this regard. Rest assured, we have immediately addressed the matter with our housekeeping team to ensure such incidents are prevented in the future. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for a much-improved experience.

10/10 有夠讚

Xenia,Ponca City

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was perfect for what we needed. Just a one night stay on the way to our destination. It was a bit warn around the edges but we could tell they get a lot of business from the local oil field contractors. So warn out furniture & a bit of rust around the bathroom vent was no big deal to us. Linens looked clean, bed was comfy, no carpet, & pretty floors. The guy that checked us in was really nice and very accomodating, even with a long line of us. The facility had neat things for kids, even though we didn't use them. There was some noise from the neighbors & a train drove by a few times in the night but it wasn't bad. I recommend it!!
於 2024 年 3 月住了 1 晚
Guest Relations Specialist 於 2024年3月19日回覆
Hi Xenia,We're delighted to hear that you found our hotel to be a convenient stopover during your journey. While we do cater to a variety of guests, including those from the local oil field contractors, we strive to maintain the comfort and cleanliness of our accommodations. We appreciate your understanding regarding any signs of wear and tear, and we're pleased that you found the linens clean, the bed comfortable, and the absence of carpet refreshing. It's also fantastic to hear that our staff made a positive impression on you, and we're glad you noticed our efforts to provide amenities for families. We apologize for any noise disturbances you experienced, and we thank you for your recommendation. We look forward to welcoming you back if your travels bring you this way again.

8/10 不錯哦

Richard

於 2024 年 3 月住了 1 晚
Guest Relations Management 於 2024年4月5日回覆
Dear Richard, We greatly appreciate you sharing your experience with us! Your 4 out of 5 rating speaks volumes, and although you didn't leave a comment, we're thrilled to hear that your stay with us was enjoyable. Your satisfaction is our priority, and we look forward to welcoming you back for an even more exceptional experience in the future!

10/10 有夠讚

javier

商務旅客, 家庭旅遊
喜歡:設施服務
Nice and clean
於 2024 年 2 月住了 1 晚
Guest Relations Specialist 於 2024年3月7日回覆
Hi javier,We appreciate your positive feedback regarding the cleanliness of our hotel. Maintaining a high standard of cleanliness is one of our top priorities, and we're glad to hear that it was reflected in your experience. Our dedicated housekeeping team works diligently to ensure that every guest enjoys a comfortable and hygienic stay. Your satisfaction is important to us, and we look forward to welcoming you back on your next visit.

10/10 有夠讚

Amanda

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great
於 2024 年 3 月住了 2 晚
Guest Relations Specialist 於 2024年3月6日回覆
Hi Amanda,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 有夠讚

Jose Daniel

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
been here couple of times, everything is great friendly and clean great staff great place thanks for everything!!
於 2024 年 3 月住了 1 晚
Guest Relations Specialist 於 2024年3月5日回覆
Hi Jose Daniel,We're delighted to hear that you've enjoyed your stays with us and appreciate your positive feedback regarding our friendly staff and clean accommodations. Providing exceptional service and maintaining a welcoming environment for our guests are top priorities for us, and we're glad to see that reflected in your experience. Your continued support means a lot to us, and we look forward to welcoming you back for more memorable stays in the future.

10/10 有夠讚

Yohan

於 2024 年 2 月住了 1 晚
Guest Relations Specialist 於 2024年3月5日回覆
Hi Yohan,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

2/10 很糟糕

Peggy

不喜歡:整潔度和住宿環境和硬體
Disgusting and do not recommend anyone to stay here. Staff at front dest was really nice but their rooms were disgusting.
於 2024 年 2 月住了 1 晚
Guest Relations Specialist 於 2024年2月28日回覆
Hi Peggy,We're truly sorry to hear about your disappointment with your recent stay. While we're glad to hear that you found our front desk staff accommodating, we're concerned to learn about your experience with the room. Maintaining cleanliness and comfort is paramount to us, and we take all feedback seriously. Please know that we'll address this matter internally to ensure that our standards are consistently met. We appreciate you bringing this to our attention.

4/10 不太好

Jennifer,Monahans

不喜歡:整潔度和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Guest Relations Management 於 2024年2月23日回覆
Dear Jennifer, We're truly sorry to learn that your experience at our hotel did not meet your expectations. Your feedback is invaluable to us, and we appreciate you taking the time to share your thoughts. We apologize for any shortcomings you encountered during your stay, including the issues with cleanliness and the lack of amenities. Rest assured, we are taking immediate steps to address these concerns and enhance the overall guest experience. Please know that your satisfaction is our utmost priority, and we hope to have the opportunity to welcome you back in the future to demonstrate the improvements we've made. Thank you for bringing these matters to our attention.

10/10 有夠讚

Esperanza

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Guest Relations Management 於 2024年2月23日回覆
Hi Ezperanza,Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

2/10 很糟糕

Yernis

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Will not be staying. Check in was not easy at all. Front desk wouldn’t listen to my concerns and my extra requests wasn’t even done. The whole place had an odd smell to it, sheets, hallways, everything. Will not be staying again.
於 2024 年 2 月住了 1 晚
Guest Relations Management 於 2024年2月23日回覆
Dear Yernis,We are truly disappointed to hear of your disappointment with your experience with us. Please accept our sincere apologies for the check-in challenges and inconvenience caused by ignoring your further requests. It's about hearing about the unpleasant smell you noticed throughout the property; Rest assured, we take cleanliness and comfort seriously and will investigate and address it immediately. Your feedback is invaluable to us and we sincerely hope we have a chance to make things right and welcome you for a better life in the future..

10/10 有夠讚

Joshua

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Guest Relations Specialist 於 2024年2月17日回覆
Hi Joshua,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 有夠讚

Amanda

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice people Nice environmental Clean Affordable
於 2024 年 2 月住了 1 晚
Guest Relations Management 於 2024年2月16日回覆
Dear Amanda, What a wonderful review; we truly appreciate you choosing to stay with us It's wonderful to know that our friendly staff made your stay memorable, and we're delighted that you found our commitment to the environment evident throughout your visit. Keeping our surroundings clean and sustainable is a top priority for us, and we're thrilled that it contributed to your enjoyment. Moreover, we understand the importance of offering affordable accommodations without compromising on quality, and we're glad you found our rates reasonable. Your glowing review truly brightens our day, and we can't wait to welcome you back for another outstanding stay!

6/10 一般般

Whitney

Guest Relations Management 於 2024年2月16日回覆
Dear Whitney, We appreciate you taking the time to share your feedback with us. We understand that your experience fell short of expectations, and we're truly sorry for any inconvenience caused. Your concerns regarding the overall quality of your stay are important to us, and we're committed to addressing them promptly. We'll be looking into the areas where we can improve to ensure a more enjoyable experience for all our guests. Thank you for bringing these issues to our attention.

2/10 很糟糕

Shana

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Guest Relations Specialist 於 2024年2月13日回覆
Hi Shana,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 很糟糕

Casey

商務旅客
不喜歡:整潔度、員工素質和住宿環境和硬體
This was the worst place I have ever stayed at!!! I had to be moved 3 times looked like everything had blood on it when I asked about it I was told it was rust. The room was disgusting. Coffee maker did wear TV didn’t work. Caught up didn’t work bathroom bored didn’t work. Shower didn’t work.
於 2024 年 2 月住了 2 晚
Guest Relations Specialist 於 2024年2月11日回覆
Hi Casey,We are deeply sorry to hear about your disappointing experience at our hotel. However, we must clarify that our team takes cleanliness and maintenance seriously, and any instances of rust or stains are promptly addressed. We apologize for any inconvenience caused by the need to switch rooms and the issues with the amenities; rest assured, we will investigate these matters internally to prevent recurrence. Your feedback is invaluable to us as we strive to continually improve our services.

2/10 很糟糕

Fredy

商務旅客, 團體旅遊
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
It had bed bugs and the beds were dirty.
於 2024 年 2 月住了 1 晚
Guest Relations Management 於 2024年2月9日回覆
Dear Fredy,I'm truly sorry to hear about your unpleasant experience during your stay at our hotel. Your comfort and well-being are of utmost importance to us, and it's disheartening to learn that we fell short of meeting your expectations. We take reports of bed bugs and cleanliness very seriously, and I assure you that we are actively addressing these issues to ensure they are promptly resolved. Your feedback is invaluable to us as it helps us identify areas for improvement, and we are committed to making the necessary changes to regain your trust and provide you with the exceptional experience you deserve.

10/10 有夠讚

Amanda

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice place to stay
Nice people. Good service. Clean room and affordable
於 2024 年 2 月住了 1 晚
Guest Relations Specialist 於 2024年2月7日回覆
Hi Amanda,We're thrilled to hear that you found our staff friendly and experienced good service during your stay. Maintaining cleanliness is one of our top priorities, and we're glad you found your room up to standards. Offering affordable accommodations without compromising quality is something we strive for, and we're pleased it met your expectations. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable experience in the future.

10/10 有夠讚

Kayla

喜歡:整潔度、員工素質和住宿環境和硬體
It definitely helps with the cheap deals!!
於 2024 年 1 月住了 1 晚
Guest Relations Specialist 於 2024年2月5日回覆
Hi Kayla,We're delighted to hear that you appreciate the value we provide with our affordable deals. At our hotel, we strive to offer budget-friendly options without compromising on the quality of your stay. We understand the importance of providing excellent service and comfortable accommodations at a reasonable price, and we're pleased to have met your expectations. Thank you for choosing our hotel, and we hope to welcome you back for another enjoyable stay.