"Very stressful to turn up, having booked months in advance to tell me my booking on the hotels.com app had been lost (‘failed to integrate’ apparently)! Not the calm check-in experience I hoped for pre-marathon day. Once a room was found for me, after a prolonged delay, the actual stay was very pleasant & the location perfect."
"Stayed here for the third time, and again the cleaning service left dirty dishes and did not fill the tea, coffee, biscuits that were used. It's a shame to experience the same mistakes from the cleaning crews. Other than that everything else was very good."
"Overall, the property was clean and well maintained. The staff was polite and excellent. Only complaint was that it was a bit hot at times and air conditioning would have been nice."
"I struggled to rate this hotel fairly. It is a nice hotel. The rooms are clean. The location is perfect. It is surrounded by restaurants, shopping, and about a 20-minute walk to most theaters. The reason I won’t stay here again is that the walls are paper thin. I could hear every conversation in the room next to us, and it seemed as if they were speaking in a “regular” volume. We could hear every room in our vicinity’s doors closing in the hallway. Also no air conditioning so you will most likely need to sleep with your window open. One night, there was a car alarm that went off for a long time. The hotel does leave ear plugs next to the bed, so I am sure they are aware of this issue."
"Very clean quiet room (308) lifts clean and quick. Massive option for breakfast and all superb. Good area and staff fantastic, will stay again hopefully."
"Had a one night stay before our flight. Room was clean and spacious. Staff were friendly and helpful. We phoned for pickup from station but it took some to arrive, had to phone twice before bus picked us up, driver had unexpected pickups,wasnt his fault but didnt help our wait. Breakfast was buffet,good enough choices,saw a few guests having a wait for cups. We went out for dinner so can't comment on that, overall we had a good stay at a good price so would definitely recommend."