Find Resorts & Hotels with Spas in North Randall, OH

"The staff was exceptional, doing everything they could to insure a wonderful time."

"The overall look of the property was pleasant. It looked nice until you got into the elevator. Trash in the elevator. The room was barely clean. Very dusty and actual dirt on top of the ice bucket lid. The bathroom floor was sticky. The room just felt so gross. You just didn’t want to walk with bare feet anywhere in that room. It took two trips ( a long way - we were on the 4 th floor) to get a key that would open the door. They had to give us a new room. Here is the positive: The beds were clean and comfortable It was quiet. Good blackout curtains. Would I stay here again? Absolutely not."

"Rooms were very comfortable. Staff very helpful. Shuttle service was great."

"While the location of the hotel provides easy access to various venues, the property is dated. The rooms were decent however there is little air circulation, the windows had visible puddles of condensation. Staff attentiveness and service levels were inconsistent. "

"my original room was in very poor shape. it was handicapped accessible and seems like it hadn't been looked at in a while. the door lock appeared to work (turned green) but door wouldn't open on first 4-5 tries. eventually got it open w/ a big shove! Vertical blinds did not cover the window (weird cut out maybe where an old window AC used to be?) but the bigger issue was that the shower had no shower curtain and no shower head. A handheld showerhead makes sense for accessibility room - but it was totally missing. Just a hanging metal garden hose and not shower curtain. i called the front desk 4 times w/ no response and eventually walked down to ask for a different room. The desk attended seemed very surprised at my report of the shower issue and did find me a different room, but all this wasted almost an hour of time i had planned to be using to prep for my work presentation the next morning"

"I especially liked all the art, the paintings and installations."

"Beautiful building, and some of the staff was very friendly, but it’s expensive, the rooms need refreshing and cleaning. The glass ceiling was leaking, the room service was expensive and not good. "

"Bathroom is huge with dual sinks, bedrooms could use a facelift, some corners of the bathroom were dirty, great location"