When I called before traveling to the hotel, the front desk agent said we could check in by noon. I was traveling with my husband, one year old, and small dog. However, when we arrived, I was told that we could only check in at 3pm. There wasn't a sense of empathy due to the fact that I was told something incorrectly by their staff. At first I was told "we have hired a few new people so they probably don't know the rules yet". Not sure how that would have helped me when I had a sleeping baby in the car and arranged logistics to arrive by noon since I was told we could. At least someone called me from the hotel around 1:15 to let me know a room was ready. When we entered the room it smelled like there was moisture or just humidity until the air started to cool the room. There was also a dead caterpillar on the floor and then a roach decided to join which we had to kill ourselves. I gave the housekeeping staff a chance to come clean it the next day when they made our beds but it remained on the floor until my husband cleaned it up. Honestly.... not a good stay and it just seemed icky in the room and hospitality was not welcoming.
Bianca
於 2024 年 6 月住了 2 晚
2/10 很糟糕
Alexa
2024年6月4日
不喜歡:整潔度、員工素質和住宿環境和硬體
Alexa
於 2024 年 6 月住了 1 晚
10/10 有夠讚
Gisela,ROYAL PALM BEACH
2024年6月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice
Gisela
於 2024 年 4 月住了 1 晚
10/10 有夠讚
Mike
2024年5月31日
喜歡:整潔度、員工素質和住宿環境和硬體
Not bad for the price
Mike
於 2024 年 5 月住了 1 晚
6/10 一般般
Ashley
情侶出遊, 家庭旅遊
2024年5月27日
喜歡:員工素質、設施服務和住宿環境和硬體
不喜歡:整潔度
Ashley
於 2024 年 5 月住了 2 晚
8/10 不錯哦
Sarah
家庭旅遊
2024年5月26日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice stay.
Sarah
於 2024 年 5 月住了 2 晚
8/10 不錯哦
ALLAN
情侶出遊
2024年5月24日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
rooms were recently redone and nice
ALLAN
於 2024 年 5 月住了 1 晚
6/10 一般般
Ashley
情侶出遊, 親子旅遊
2024年5月20日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The pool was completely shut down for a party or something, which was very unfortunate considering I was there with my 3 kids for my sons birthday.. there was not a notice anywhere, so we booked at over $200/night & couldn’t even use the pool..