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"resort staff clean room, on regular basis at all time "

"The room was very clean and the alcohol in the room made it a 10/10"

"We had an overall great stay at Princess Grand and truly enjoyed our vacation experience, especially with the Platinum services, which added a nice level of comfort and convenience throughout our trip. A special thank you to the butler team: Pierre for attentiveness and professionalism. They were helpful, responsive, and made our stay feel smooth from beginning to end. We also really enjoyed the service at the café and the Bar: Morris was excellent— Leonard pool side was also great. The specialty dining restaurants were another highlight of our stay, Venessa at jamrock, Ingrid at coffee café, Lorraine at the Italian restaurant, Teresa at the platinum lounge made dining memorable. There were a few areas where service consistency could be improved. At the Reef and Restaurant, service varied depending on the staff member and shift, and we experienced similar inconsistencies with some of the lifeguards at the waterpark and a few other dining locations. While some employees were excellent, others seemed less attentive or welcoming, which made the experience feel uneven at times. That being said, the positives definitely outweighed the negatives, and overall we truly enjoyed our stay at Princess Grand. The resort has a lot to offer, and with a little more consistency across all staff and service areas, the experience could be exceptional from start to finish. We appreciate the hospitality and would consider returning in the future."

"The food was good staff was great! The room that i stayed in was ok needs a little up grade, that been said it was clean. I would go back, and definitely recommend! "

"Love it there."

"Had a great time. "

"It was clean and nice"

"We loved everything …., there was sooooo much to do there and the food well there were so many options even for restricted diets .The pool was amazing ,beach access , gym etc . The room was amazing , even when I decided to upgrade to swim out the process was seamless . Customer service was 10/10 . The cafe gave me my latte fix everyday lol ..The drinks … well let’s just say if you love to indulge on any level they got you . The food station by the pool kept our stomachs full while we stayed out by the pool and beach .We travelled as a couple this time but We will re visit with our kids next time .So much to do there .we absolutely loved it . Thank you Riu Aquarelle ."

"Sugar cane was the best restaurant with the best service. Check-in was a long wait and not organized. Reservations didn’t matter for the Japanese restaurant took an hour to be seated. The tier levels should be explained during booking or during check-in because if you don’t ask and know a person would think they are being treated less than others."