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Aparthotel

Chatrium Niseko

3.5 star property
Family ski aparthotel with 4 restaurants

Choose dates to view prices

Photo gallery for Chatrium Niseko

Experience the serene alpine surroundings of Shiki hotel, set amidst a picturesque mountain landscape.
Property video
Enjoy a casual dining experience with a central counter, refrigerated display case, and cozy seating area.
Enjoy expansive views from the large windows in this kitchen, featuring a sleek island, cooktop, and comfortable seating area.
Enjoy a panoramic view of the snowy mountains from the comfort of this cozy living room.

Popular amenities

  • Bar
  • Gym
  • Kitchen
  • Laundry
  • Parking included
The current price is NT$3,559
NT$3,986 total
Jul 29 - Jul 30

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Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for 2 Bedroom Suite Annupuri View

Mountain view

2 Bedroom Suite Annupuri View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cribs/infant beds
  • 24 Ping (79 square meters)
  • 2 bedrooms
  • 2 bathrooms
  • Mountain view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for 2 Bedroom Suite

Microwave, stovetop, espresso maker, coffee/tea maker

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cribs/infant beds
  • 25 Ping (83 square meters)
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for 3 Bedroom Suite Mt Yotei View

Mountain view

3 Bedroom Suite Mt Yotei View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cribs/infant beds
  • 44 Ping (145 square meters)
  • 3 bedrooms
  • 3 bathrooms
  • Mountain view
  • Sleeps 7
  • 2 King Beds and 2 Twin Beds

View all photos for 3 Bedroom Suite Annupuri View

3 Bedroom Suite Annupuri View | View from room

3 Bedroom Suite Annupuri View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cribs/infant beds
  • 44 Ping (145 square meters)
  • 3 bedrooms
  • 3 bathrooms
  • Mountain view
  • Sleeps 7
  • 2 King Beds and 2 Twin Beds

View all photos for 2 Bedroom Suite Mt Yotei View

View from room

2 Bedroom Suite Mt Yotei View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cribs/infant beds
  • 23 Ping (76 square meters)
  • 2 bedrooms
  • 2 bathrooms
  • Mountain view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for 1 Bedroom Suite Annupuri View King Room

Smart TV, heated floors

1 Bedroom Suite Annupuri View King Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cribs/infant beds
Kitchen
  • 23 Ping (76 square meters)
  • 1 bedroom
  • 1 bathroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for 3 Bedroom Penthouse Mt Yotei View

Smart TV, heated floors

3 Bedroom Penthouse Mt Yotei View

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cribs/infant beds
Kitchen
Smart TV
2 bedrooms
  • 52 Ping (172 square meters)
  • 3 bedrooms
  • 3 bathrooms
  • Mountain view
  • Sleeps 7
  • 2 King Beds and 1 Twin Bed

View all photos for 2 Bedroom Penthouse Annupuri View

Smart TV, heated floors

2 Bedroom Penthouse Annupuri View

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cribs/infant beds
Kitchen
Smart TV
2 bedrooms
  • 38 Ping (126 square meters)
  • 2 bedrooms
  • 2 bathrooms
  • Mountain view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed

View all photos for 3 Bedroom Penthouse Annupuri View

Smart TV, heated floors

3 Bedroom Penthouse Annupuri View

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cribs/infant beds
Kitchen
Smart TV
2 bedrooms
  • 51 Ping (169 square meters)
  • 3 bedrooms
  • 3 bathrooms
  • Mountain view
  • Sleeps 7
  • 2 King Beds and 1 Twin Bed

View all photos for 1 Bedroom Suite Twin Room

Smart TV, heated floors

1 Bedroom Suite Twin Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cribs/infant beds
Kitchen
  • 18 Ping (60 square meters)
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for 2 Bedroom Penthouse Mt Yotei View

Smart TV, heated floors

2 Bedroom Penthouse Mt Yotei View

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cribs/infant beds
Kitchen
Smart TV
2 bedrooms
  • 36 Ping (119 square meters)
  • 2 bedrooms
  • 2 bathrooms
  • Mountain view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed

View all photos for 1 Bedroom Suite King Room

Mountain view

1 Bedroom Suite King Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cribs/infant beds
Kitchen
  • 18 Ping (60 square meters)
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Bedroom Suite Mt Yotei View - Twin Bed

2 bedrooms, minibar, in-room safe, individually decorated

2 Bedroom Suite Mt Yotei View - Twin Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cribs/infant beds
  • 23 Ping (76 square meters)
  • 2 bedrooms
  • 2 bathrooms
  • Mountain view
  • Sleeps 5
  • 4 Twin Beds

View all photos for Studio King Bed

2 bedrooms, minibar, in-room safe, individually decorated

Studio King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cribs/infant beds
Kitchen
Mini-fridge
Smart TV
  • 9 Ping (30 square meters)
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Suite Annupuri View - Twin Bed

2 bedrooms, minibar, in-room safe, individually decorated

2 Bedroom Suite Annupuri View - Twin Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cribs/infant beds
  • 24 Ping (79 square meters)
  • 2 bedrooms
  • 2 bathrooms
  • Mountain view
  • Sleeps 5
  • 4 Twin Beds

View all photos for Studio Twin Bed

2 bedrooms, minibar, in-room safe, individually decorated

Studio Twin Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cribs/infant beds
Kitchen
Mini-fridge
Smart TV
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for 2 Bedroom Suite - Twin Bed

2 bedrooms, minibar, in-room safe, individually decorated

2 Bedroom Suite - Twin Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cribs/infant beds
  • 25 Ping (83 square meters)
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 4 Twin Beds

View all photos for 2 Bedroom Penthouse Suite

2 Bedroom Penthouse Suite | Living room | Smart TV, heated floors

2 Bedroom Penthouse Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cribs/infant beds
Kitchen
Smart TV
2 bedrooms
  • 27 Ping (89 square meters)
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed

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Kutchan
  • Parking included
  • Free WiFi
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9.2 out of 10, Wonderful, 76 reviews
The price is NT$2,781
NT$3,580 total
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About the neighborhood

Map
Shiki Niseko, 1-jo 3-chome 2-3, Niseko Hirafu, Kutchan-cho, Abuta-gun, Kutchan, Hokkaido, 044-0081

What's nearby

  • Niseko Mountain Resort Grand Hirafu - 2 min walk - 0.2 km
  • Niseko Takahashi Dairy Farm - 8 min drive - 6.5 km
  • Kutchancho Asahigaoka Ski Area - 10 min drive - 7.5 km
  • Niseko Annupuri Gondola - 14 min drive - 11.8 km
  • White Isle Niseko Snowmobile Park - 18 min drive - 15.8 km

Getting around

  • Kutchan Station - 9 min drive
  • New Chitose Intl. Airport (CTS) - 132 min drive

Restaurants

  • ‪Wild Bill's - ‬3 min walk
  • ‪The Barn - ‬4 min walk
  • ‪Shiki Niseko Lobby Lounge - ‬1 min walk
  • ‪Musu - ‬3 min walk
  • ‪If Cafe - ‬3 min walk

About this property

Chatrium Niseko

Family ski aparthotel with 4 restaurants
Chatrium Niseko offers a convenient ski shuttle service; those who skip the slopes can take advantage of a bar/lounge, ski storage, and a 24-hour fitness center. Each apartment has 2 bedrooms and offers free WiFi and a minibar. Guests can enjoy a heated floor, and other amenities include a kitchen with a stovetop and a microwave. Weekly housekeeping is available.
Chatrium Niseko offers 78 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Smart televisions come with satellite channels. Accommodations at this 3.5-star aparthotel have kitchens with stovetops, microwaves, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered weekly and in-room massages can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the aparthotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

Chinese (Mandarin), English, Japanese, Thai

Similar properties

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  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
8.4 out of 10, Very Good, 972 reviews
The price is NT$2,711
NT$3,490 total
Aug 26 - Aug 27
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Property amenities

Ski

  • Close to skiing
  • Free ski shuttle
  • Ski area nearby
  • Ski lifts nearby
  • Ski storage
  • Snowboarding nearby

Pool/Spa

  • Hot springs nearby
  • In-room massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 6:00 PM on request
  • Free ski shuttle
  • Limo/town car service
  • Car recommended
  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Babysitting (surcharge)
  • Children stay free (see details)
  • High chair

Restaurants on site

  • Green Farm Deli Cafe
  • Kamimura
  • Kitchen by KAMIMURA
  • Temporada Tapas Bar
  • The Flats Restaurant&Bar

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Microwave
  • Stovetop
  • Toaster

Dining

  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Minibar

Bedrooms

  • 2 bedrooms
  • Rollaway/extra bed: JPY 11,760 per night

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Fireplace in lobby
  • Heated floor

Entertainment

  • Smart TV with digital channels

Laundry

  • Laundry facilities

Comfort

  • Fan
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Handrails in stairways
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways
  • Wheelchairs on site
  • Designated smoking areas (fines apply)

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Electrical adapters
  • Free bottled water
  • Free local calls
  • Gift shop/newsstand
  • Housekeeping (weekly)
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk

Location highlights

  • In a village
  • In the mountains

Things to do

  • 24-hour gym
  • Bicycle parking
  • Bicycle rentals
  • Bicycle tours
  • Ski storage
  • Bicycle rentals nearby
  • Canoeing nearby
  • Ecotours nearby
  • Fishing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Kayaking nearby
  • Mountain climbing nearby
  • Rafting nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
  • Ziplining nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 6 floors
  • 78 units
  • At least 80% lighting from LEDs
  • Bicycle parking
  • Bicycle rentals
  • Built in 2012
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Locally-owned and organized tours and activities
  • Reusable cups
  • Reusable tableware
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 11760.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • An effective city/local tax rate of 2.00 percent will be charged

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: JPY 35000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 11760.0 per night
  • High chair fee: JPY 0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: UnionPay QuickPass
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chatrium Niseko Kutchan
Chatrium Niseko Aparthotel
Chatrium Niseko Aparthotel Kutchan

Frequently asked questions

Is Chatrium Niseko pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Chatrium Niseko?

As of 2025/7/28, prices found for a 1-night stay for 2 adults at Chatrium Niseko on 2025/7/29 start from NT$3,559, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Chatrium Niseko?

Self parking is free at this property.

What time is check-in at Chatrium Niseko?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Chatrium Niseko?

Check-out is at 10:00 AM. Late check-out is available for a fee.

Does Chatrium Niseko provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:00 AM–6:00 PM on request. A fee of JPY 35000 per vehicle applies.

Where is Chatrium Niseko located?

Conveniently located near the ski slopes, this Kutchan aparthotel is in the mountains, within 2 mi (3 km) of Niseko Mountain Resort Grand Hirafu and Annupuri, and close to winter sports such as snowshoeing and snowmobiling. Shikotsu-Toya National Park and Niseko Hanazono Resort are also within 6 mi (10 km).

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Chatrium Niseko Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 106 out of 151 reviews
Rating 8 - Good. 30 out of 151 reviews
Rating 6 - Okay. 10 out of 151 reviews
Rating 4 - Poor. 1 out of 151 reviews
Rating 2 - Terrible. 4 out of 151 reviews

9.2/10

Cleanliness

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

MIN HO

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good location to Hirafu
Stayed 6 nights in Feb 2025

10/10 Excellent

Jun

Liked: Cleanliness, property conditions & facilities, communication
Nice location and good service
Stayed 1 night in Feb 2025

10/10 Excellent

Peter

Good service, good location n
Stayed 6 nights in Jan 2025

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location and friendly staff. Easy 10 min walk to gondolas. Great spot for food trucks and restaurants. Staff were very friendly and helpful. Complementary food basket in our room on arrival very thoughtful and helpful. We will be back!
Stayed 6 nights in Dec 2024

10/10 Excellent

Andreas

Liked: Cleanliness, amenities, property conditions & facilities, communication
Super nice accommodation. Very affordable in off season.
Stayed 5 nights in Jul 2023

6/10 Okay

Reynold

Liked: Communication
Disliked: Cleanliness
Service was great but there were cockroaches in the room
Stayed 6 nights in Dec 2024

10/10 Excellent

Yan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice place for a family vacation. We like the open kitchen, so we can prepare simple food for ourselves.
Stayed 6 nights in Jan 2023

10/10 Excellent

Emmanuel Mojica

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious, lication, cleanliness, supportive staff, great shuttle service to slope. Can walk it 0.5mi away
Stayed 7 nights in Dec 2024

10/10 Excellent

Ben

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great stay during off peak, property was well maintained with lots of checkin goodies (fruit, milk, bread, etc). Will def be back.
Stayed 3 nights in Jul 2024

10/10 Excellent

Sachiko

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff was so friendly and nice. The upgraded room was very spacious and appreciated.
Stayed 4 nights in Apr 2024

8/10 Good

Leah

Liked: Cleanliness, room comfort, communication

Great location

The hotel is a bit old. The location is great except we couldn't get a booking at any of their three good restaurants and we were there for a week. The staff were very helpful and courteous. Overall it was an 8/10.
Stayed 6 nights in Dec 2024

10/10 Excellent

Whitney

Liked: Cleanliness, room comfort, communication

5+ Star Experience

Stumbled onto this place when I could not find a place slopeside. Lucky to have done so. Better to be here just off the center of town with much more to do than slopeside. Place was immaculate and exquisitely thought out. Cannot imagine a friendlier more helpful staff. Eateries were well thought out and designed, and a lot of fun. Would not consider staying anywhere else in Niseko.
Stayed 7 nights in Feb 2025

10/10 Excellent

Ashley

Liked: Cleanliness, room comfort, communication
Everyone and everything was perfect!
Stayed 4 nights in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff. They were very kind and helpful. I would definitely stay here again.
Stayed 3 nights in Jul 2022

10/10 Excellent

javier

Liked: Cleanliness, amenities, property conditions & facilities, communication
Service was outstanding

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Friendly and accommodating staff. Good service and comfortable and large apartment/ hotel. I particularly like that the windows can be opened, and that we can cook with all appliances provided.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort, communication

A lovable Residence hotel to take advantage of now

Comfortable modern residence Hotel for people like me enjoying quiet time in low season. Obstacle exists for tourism however that it offers Limited public transportation and F&B facility, so be creative …
Stayed 1 night in Jun 2024

10/10 Excellent

MIN HO

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very Kindly and Friendly then other hotels. Enough spaces for Parking.
Stayed 4 nights in Jan 2024

8/10 Good

kerryn

Liked: Cleanliness
Great - easy and very convenient location. Housekeeping was quite late though in the day for those not checking out. Concierge information could be better and more readily available re tours/local area and transport explanations etc. But overall, very good.
Stayed 7 nights in Jan 2025

10/10 Excellent

Ma Kar

Liked: Cleanliness, room comfort, communication

Best family vacation hotel

Best family vacation hotel. We had a 2-bedroom apartment. The 2 kids had their own bedroom and bathroom. We had complimentary breakfast in the dining room every morning and even cooked dinner in the open kitchen one night.
Stayed 4 nights in Aug 2023

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities, communication
My friends and I really enjoyed our stay at chatrium! Rooms are spacious and come stocked with fruit and drinks and breakfast foods. Location was great and walkable to many restaurants in hirafu, and the shuttle and in-house rhythm gear rental was so convenient for our ski and snowboarding trip. Yvonne at the front desk was amazing and helped us book taxis as well as onsens. Thank you for the wonderful time!
Stayed 4 nights in Feb 2024

4/10 Poor

Siu Chung

Liked: Cleanliness, amenities, property conditions & facilities, communication
I cannot believe checkout time is 10am. That's too early for a ski area hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Terrina

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a fantastic stay at The Chatrium in our 1 bed apartment. The staff were super helpful when needed and the shuttle service to the Gondola and Dot Base was fantastic. The driver took our ski's and poles from us each time securing them on the bus. The bar and restaurants in the hotel were also greaz and convenient. The hotle is located in a perfect position for eating out etc. We had a car and there was free undercover parking that was hassle free. We will def stay here again when we return.
Stayed 10 nights in Feb 2024

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everyone at the Chatrium was so incredibly welcoming! The location was central and convenient. The employees were always so very helpful. It was very convenient to have restaurants on site especially breakfast. The shuttle and drivers were extremely polite and willing to help! The rooms are spacious and as described. We could not have chosen a better place to stay. We plan on booking this property again!
Stayed 5 nights in Feb 2023

6/10 Okay

Verified traveler

Liked: Cleanliness
First check in staff is not helpful as we requested extra blanket, rolling bed and bedding sheet, he said no such things can be provided. 2nd night we requested the dehumidifier and got a malfunction one and finally delivered an bigger upgrade one. Check out at 10 am is crucial for a family with a young kid.
Stayed 4 nights in Dec 2023