Sonesta Hotel Niles hotels

"It was a great hotel! "

"Great location"

"Bathroom shower had black mold on the walls other than that it was wonderful "

"Clean rooms and an amazing staff"

"The location is great Towels are small even for a standard size person Restaurant is not good but rest staff is friendly"

"Originally booked the place for three nights but experienced flight delays so we did not check in the first night. Attempted to check-in the following day and front desk was not accommodating even though I paid for three nights already. It was not like they were not making money if I did not showed up that first night. Terrible policy and staff were not understanding. I rebooked because I did not want to look for another hotel in the middle of the night while it was raining. Room was small but served its purpose. Heater and TV did not work so it was cold for the nights. Contacted front desk and said they will follow-up. They did not follow-up to get it fixed. Would not recommend."

"Great location and service. Needs alittle renovation of interior "

"The room was clean. Very modern hotel. Great service and staff. Great experience overall. "

"Although location, lobby and stuff was good the newly updated rooms at the West tower were dirty and poorly taken care of. I found condiment packages behind the sink, mold in the sink, crumbs, and chocolate on the carpet floor and the blood on the bathroom wall, not to mention a very foul odor in the room. The Hyatt Regency has a vote, respected name across the country, but I was disappointed."