The staff at the pool was very attentive, and the waterpark was fine and fun. There were many problematic things though.
The waterpark doors were left open and cigarette smoke came in. We weren't told the towels were kept inside. I had to go into the air-conditioned arcane and wait in a line to get towels. It was a very cold experience.
Our hotel room was dirty. The bedspreads were dirty to the point that they were shedding grossness onto the sheets. The bathroom floor was dirty, the shower curtain dirty, the toilet seat dirty and the counter dirty. The base of one of the beds was filthy, there was dirt build-up at the base of the dresser.
The room kept zero noise out, we just didn't sleep. I asked the desk around 11pm the night we checked in if we could cancel the second night, and they said no. They had no fans to block out noise, so we went and purchased one, but I absolutely would never stay in this hotel. The hotel staff responded to a review I left elsewhere a couple of days ago, proclaiming its not their standards as if this experience were some sort of anomaly, but after reading others' reviews I realized this seems to be very commonplace at least for their recent history. I honestly hope they make changes. They need to clean better, they need towels that fit at least halfway around an adult body, they need to trust enough to leave towels where people can access pool towels without barriers, they need better concierge staff, courtyard should be non-smoking.