雷姆河畔新堡Spa 飯店，旅行前必看！

「Their service is great an warm. The receptionists gave us wise advices during snowstorm while showing care of us. The location is so convenience which allows us to drive there safely. We will definietly stay in this hotel in our next visit」

「Two members of the Portal team consistently impress with friendly courteous welcoming conversation on arrival/departure from Joe. Equalled by welcoming open service from Olga managing breakfast. 」

「Hawkstone Hall gives you a good feeling as soon as you drive up towards the property. The building has an imposing frontage and when you walk in through the door you get an immediate sense of op」

「Great room excellent venue」

「Not impressed that bedside light did not even have a socket to plug into! Staff were really quite pleasant but bar area soulless and purely functional - not welcoming. Also emails from hotel before arrival really instructive and frankly not friendly and welcoming」

「Staff very friendly, room comfortable. Pity it wasn’t made clear during booking that all the spa facilities are extra on arrival. £40 for three hours ..bit of a con」

「Spa was lovely and enjoyable. However my room smelled of stale smoke, the bathroom had mould round bath. No air con and window did not open. When I reached up to try and open it was very dusty. No mini fridge. At the bar I was the only customer, i said i was sat outside (in view of the bar) but drink did not arrive. When i went in, it was just sat unattended on the bar. Felt overall a little disappointed. Chose not to stay a second night. 」

「amazing stay」