I’ve stayed there multiple times and I will continue to book at the W.
Bianca
於 2024 年 4 月住了 1 晚
10/10 有夠讚
David
2024年4月23日
喜歡:整潔度、員工素質和住宿環境和硬體
Great stay
David
於 2024 年 4 月住了 1 晚
6/10 一般般
Joshua Main
家庭旅遊
2024年4月22日
Shows the wear of an older hotel. Pot light fixture coming out of the ceiling, missing trim, poor patch jobs around the room, but it was clean and the bed was comfortable. Staff were friendly and answered questions clearly when asked. Would be nice if the wifi was described when we checked in; and asking about a coffee machine when we checked in would be nice too.
Lobby is really cool and modern. Fun lighting. Secure elevators to go up to the rooms made me feel safe on the floors.
Was disappointed to see the fridge full of booze that you needed to pay a $50 fee for them to come and empty for my things. The $30 destination fee that we didn’t know about until we got there was disappointing too.
Overall, I was happy with my stay, but likely will try a different hotel for my next trip.
Joshua Main
於 2024 年 4 月住了 2 晚
6/10 一般般
Randi
2024年4月22日
喜歡:整潔度和員工素質
Randi
於 2024 年 4 月住了 4 晚
10/10 有夠讚
Asnidys,Hialeah
家庭旅遊, 親子旅遊
2024年4月16日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excelente servicio buen ubicado personal súper amable
Asnidys
於 2024 年 4 月住了 4 晚
2/10 很糟糕
Mark,Oxford
2024年4月15日
不喜歡:整潔度、員工素質和住宿環境和硬體
staff service very very poor and rude beyond expectation.
I was given a late check out arranged with the front desk , only to have security come to the room and threaten us to be evicted or leave immediately. I had already spoke to the front desk who were aware we were a late check out. I have never in 30 years of staying hotels around the world been threated in this way. I will never stay there again and suggest that the owners and brand carefully review their standard of operations. No guest should ever be treated in this way which caused my partner and myself huge trauma and ruined our time in New York. This was physical and mental abuse by the hotel.