The service is poor, after 10 o'clock in the evening, only one window is open for check-in, there is a long queue, and I have three children, and no one cares at all.
Jiong
於 2022 年 8 月住了 3 晚
2/10 很糟糕
Alsadig
親子旅遊
2025 年 8 月 6 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was terrible . An old room, terrible bathroom leaking and blocked . Room was dirty and torn furniture and unusable amenities . Hidden fees , I paid almost $400 a night for a 1/2 star motel type facility .
Alsadig
於 2025 年 8 月住了 2 晚
8/10 不錯哦
Reem Raed
團體旅遊
2025 年 8 月 6 日
喜歡:員工素質
不喜歡:整潔度
Bathroom was less than clean for a Hilton property. Signs of mold in the bathroom, just didn’t appear clean. The curtains were falling off their hinge. Less than desirable.
Reem Raed
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Guadalupe
家庭旅遊
2025 年 8 月 6 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean and walking distance to a lot of things and activities
Guadalupe
於 2025 年 8 月住了 2 晚
10/10 有夠讚
Daniel
家庭旅遊
2025 年 8 月 5 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great… the manager allowed us to stay late as I was in meeting….
Daniel
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Damica
家庭旅遊
2025 年 8 月 5 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Perfect location for staying in midtown. Could walk to many sights, and then be removed a couple of blocks for a more quiet/peaceful stay. Lobby and amenities/shops were amazing. We got a $30 credit to use every day which was perfect for breakfast or grabbing waters on our way home at night. Rooms seemed a little outdated, beds not the most comfortable, but overall would recommend.
Damica
於 2025 年 7 月住了 3 晚
2/10 很糟糕
Varun
家庭旅遊, 親子旅遊
2025 年 8 月 4 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I booked the room for sleeping 4, there was only one bed in the room and no sofa bed.
I complained at front desk, they said someone will come and assist, but despite calling several times nobody came, I requested extra blanket but they didn’t provide. The staff was rude.
We waited till 3 am but nobody showed up.
In morning at 8 am a housekeeping staffed knocked the door and ask if I’m early checking out.. it’s an horrible experience overall.
Varun
於 2025 年 8 月住了 1 晚
10/10 有夠讚
Yessy
家庭旅遊
2025 年 8 月 4 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Awesome
Yessy
於 2025 年 8 月住了 2 晚
10/10 有夠讚
Amanda
家庭旅遊
2025 年 8 月 4 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location for quick and easy access to all of NYCs most iconic places to visit!
Amanda
於 2025 年 8 月住了 1 晚
2/10 很糟糕
Pooja
2025 年 8 月 4 日
I am deeply disappointed by this property. I had paid and reserved a two bed room for my wife and daughter to have a memorable time in NY to celebrate a special occasion.
At the check-in, they were informed that they don’t have it even though I reserved and paid for it. Instead they were given a small room with one bed ( it was not even a queen bed).
I always loved Hilton, but this experience has ruined it. It was meant for a special occasion and the way they were treated was not good.
I hope a manager sees this. This is not a way to handle a loyal customer let alone a Hilton member.
Pooja
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Sharon
2025 年 8 月 3 日
喜歡:整潔度、員工素質和住宿環境和硬體
i had a great experience even before my arrival.
The staff is top notch, and the room is excellent!
Sharon
於 2025 年 8 月住了 1 晚
10/10 有夠讚
Kuldip
2025 年 8 月 2 日
喜歡:整潔度、員工素質和住宿環境和硬體
Gy
Kuldip
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Miriam,Denver
家庭旅遊
2025 年 8 月 2 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A block away from MOMA Museum and very close times square.
Miriam
於 2025 年 7 月住了 2 晚
6/10 一般般
Cassandra Elaine
2025 年 8 月 2 日
不喜歡:住宿環境和硬體
The elevators were being refurbished so only 2 out of 3 worked for our elevator bay. One also did not have lights one day which made for an interesting ride. The tables in the Lobby Bar were all banged up, the fabric on the booth seats was dirty and worn. My drink was very underwhelming.
Donut from cafe was overcooked and the bagel was mediocre.
The staff was okay they will want you to pay $100 for early check in. Also the luggage storage is $5 per piece.
Cassandra Elaine
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Tima
2025 年 8 月 2 日
喜歡:整潔度、員工素質和住宿環境和硬體
Great service
Tima
於 2025 年 7 月住了 2 晚
8/10 不錯哦
sarah
團體旅遊, 家庭旅遊
2025 年 8 月 1 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Muy buena opción, si vas por días a New York
sarah
於 2025 年 6 月住了 4 晚
8/10 不錯哦
Mary
家庭旅遊
2025 年 7 月 31 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beds were comfortable, location walkable to so much. Many food options within waking distance. Room service discontinued here, however, they do have a market which has breakfast items to go and is open from early morning to at least 9 pm maybe later.