I'm a Japanese who stayed with two people until 7/31.
When I checked out, an African-American person responded to me, Compared to responding to white people with a smile, he deliberately spoke English at a speed that we couldn't understand, and pretended not to hear even though he could hear the room number, which was extremely uncomfortable.
Taking such an attitude towards us Japanese was a blatant challenge to us, and at the same time, I didn't think we wanted to stay again.
It can be said that it is not worth paying hundreds of thousands of yen to stay at all.
What kind of education have you received at higher education institutions such as your family or university? I didn't think they were from the same developed country.
The hotel will know the name of the employee who responded on 7/31, so I would like to ask the hotel to respond to penalties without overlooking it.
Otherwise, when they come to Japan, we will just respond in the same way.