Deniro by the pool was a great member. He checked in on us, remembered our names and was extremely pleasant and professional. I found the rest of the service by the SLS pool sub par. Not enough servers around at all and you’d have to go up and order it yourself if you wanted something quickly.
The hotel was nice but bathrooms are tiny. No turn down service during this stay which i found disappointing. We’ve been here several times and usually have turndown service.
We had one issue where we asked for a late checkout since we had a late flight. We were given an hour and a half extension. Our friends were given an hour which was great. We both asked about complimentary amenities to use after checkout since we had a late night, I specifically asked are there showers or a room that could be used and we were both told (on separate calls) that we are able to use the spa. Then when we checked out, again we were notified we can store our luggage then make our way to the spa afterwards. We did that and when we arrived at the spa, we were told it’s a $55 USD charge per person! Thankfully the spa team was able to allow us to use the services given the clear misdirection. However, we have been to many, many hotels and never have we been charged to use the facilities after check out. In other resorts we are offered a separate room, the spa, many many options. It’s unfortunate that Bahamar feels the need to continuously add charges in addition to the already expensive costs.
