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灰崖餐廳飯店的評分

4 out of 5
灰崖餐廳飯店
West Hill Street, Nassau, New Providence

評論

8.2

非常好

10 分，有夠讚；156 則評論中有 79 則" "
8 分，不錯哦；156 則評論中有 40 則" "
6 分，一般般；156 則評論中有 16 則" "
4 分，不太好；156 則評論中有 15 則" "
2 分，很糟糕；156 則評論中有 6 則" "

8.8/10

整潔度

8.8/10

員工素質

8.2/10

設施服務

7.8/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

Finbar John

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Just fabulous.
於 2024 年 4 月住了 3 晚
GM 於 2024年5月17日回覆
We appreciate your staying with us and are happy you enjoyed your stay.We look forward to having you back again soon.

10/10 有夠讚

Veronica

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Sensational stay!! Thank you Graycliff❤️🙏
於 2024 年 3 月住了 4 晚
GM 於 2024年4月1日回覆
thanks so much for staying with us we look forward to having you back again soon!

10/10 有夠讚

Christopher

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We really enjoyed this hotel. Is a really interesting building right in the middle of Nassau, very charming, we loved our room, which was very big, altogether a big plus and a big thumbs up.
於 2024 年 3 月住了 1 晚
GM 於 2024年3月31日回覆
We're so glad you enjoyed your stay and we look forward to having you back soon.

8/10 不錯哦

Christine Diane

情侶出遊
喜歡：整潔度和員工素質
Stayed four nights, two adults. It’s an old building but it was very clean. Not a good property if you have trouble with stairs, since most of the rooms are upstairs. There is traffic noise and you can hear the piano and diners but that’s over by 11 pm. The food is overpriced for the quality but the wine is fantastic! The property is beautiful and must have been incredible in its heyday, but is overgrown and falling apart a bit. It’s an easy walk down the hill to Bay Street but the up is a workout. The staff and service was phenomenal!
於 2024 年 3 月住了 4 晚
GM 於 2024年3月31日回覆
We're so glad you enjoyed your stay and we look forward to having you back soon.

8/10 不錯哦

Raymond

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Beautiful historic hotel, excellent service. Hotel is in an isolated area away from other shops and restaurants, it requires walking along a dangerous busy street to reach the downtown. Hotel and food are fantastically expensive.
於 2024 年 2 月住了 4 晚
gm 於 2024年3月23日回覆
We're glad you enjoyed our hotel and we look forward to having you back soon

10/10 有夠讚

Michael

喜歡：住宿環境和硬體
Very classy
於 2024 年 2 月住了 4 晚
GM 於 2024年2月20日回覆
We're so glad you enjoyed your stay and we look forward to having you back soon.

6/10 一般般

Jules，MONTREAL

情侶出遊
不喜歡：整潔度和住宿環境和硬體
What was once a lovely old property has fallen in to neglect. There are some definite highlights from our stay - Dimitri at the front was wonderful, helpful, incredibly kind & friendly. The tour of the wine cellar was interesting; the large pool was gorgeous although the other pool was dirty & gardens unkempt. There was never any staff at the pool. The rooms were very spacious & elegant however had not been updated in quite some time, they smelled musty and my husband sneezed every time he walked in. The "jacuzzi" bath was a deathtrap, a gorgeous marble top around it made it impossible to get in / out of without straddling it & hoping not to slip. There was grouting missing, & the plug was impossible to put in the bath as it had so much limescale; same with the shower head. There was the renmants of a wasp nest on the shutter, I tried to open them so we could get some fresh air. The towels were thin & small. Breakfast was awful. We arrived the night of the Junkanoo, and as we came home at 1:30am, there was a very drunken woman having a very loud conversation with her friend in the courtyard; I also had to go outside to ask the gentleman getting ready on the patio to stop yelling to his friends, there was also another guest who loudly spoke to his phone in the sitting areas / dining rooms. We had to walk through the parking lot to get to our room as the gardens were closed and there was construction, which felt weird. Overall not what you'd expect for $500 night.
於 2023 年 12 月住了 3 晚

8/10 不錯哦

Lisa，Chicago

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Loved the staff. Old hotel with the best charm. Management was very accommodating and kind. Staff very hardworking and pleasant. Would always come back, but some parts of the hotel could use a tiny bit of freshening up. A must see!
於 2023 年 12 月住了 3 晚
GM 於 2024年1月11日回覆
Thank you for staying with us, we look forward to celebrating many New Year's with you again.

10/10 有夠讚

Madeleine

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
We stayed four nights and had a fantastic experience. The hotel is gorgeous and storied, the staff are unparalleled in their kindness and service; the gem inside the hotel is the restaurant and the sitting room where we enjoyed a signature champagne cocktail and listened to the fantastic house band. A truly fantastic experience from beginning to end. Highly recommend.
於 2023 年 12 月住了 4 晚
Graycliff Management and Staff 於 2023年12月28日回覆
It was our pleasure and so glad you enjoyed your stay with us. Look forward to having you back again soon!

4/10 不太好

Jean-Louis

喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
Nice gardens. Access to rooms through service areas
於 2023 年 11 月住了 1 晚
GM 於 2023年11月13日回覆
Thank you for staying with us last week. we appreciate your feedback. Unfortunately the television stations availability is controlled by the cable company so we're sorry you couldn't watch your favourite show during your stay.

10/10 有夠讚

Dustin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
GM 於 2023年10月26日回覆
Thank you so much, we enjoyed having you and look forward to having you back soon.

10/10 有夠讚

Hayley

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The Graycliff is a stunning property and we had the most amazing stay. Once you enter the Graycliff it is like stepping back in time where the ambience and excellence is at the forefront of your visit. The staff are attentive and nothing is too much trouble. The dining experience is something not to be missed and there is a pianist every night to add to the atmosphere and mystique of the Graycliff experience. Our stay truly was amazing and the history of the place adds to the uniqueness. To also stay at the same location as royalty and countless celebrities is the icing on the cake………. Graycliff - Don’t ever change!! Thank you for a wonderful stay
於 2023 年 10 月住了 7 晚
from ALL of us at Graycliff 於 2023年10月16日回覆
We're so glad you enjoyed your stay and we look forward to having you back soon. Happy Anniversary again.

10/10 有夠讚

Jose

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
What an amazing stay and in the heart of downtown Nassau. If you have the extra money to spend I recommend this place, literally a mansion! Read their history and you’ll understand. Poolside service, cigars in their patios and amazing food, Graycliff didn’t disappoint! Thank you to all the kind staff as well, you guys were amazing, hope to see you again soon.
GM and all the Staff at Graycliff 於 2023年8月3日回覆
It was our pleasure and we look forward to seeing you again soon!

10/10 有夠讚

Arin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Coming back.
My wife and I stayed at the Graycliff. I was scouting the location with the thought of bringing back a group of business people with me for an event at Graycliff. I loved how unique the property is. There are lots of resorts, but this is a special place. It is an old building, the grounds are peaceful. We found the staff to be helpful but not always in our space, which we liked. We will definitely be returning.
於 2023 年 7 月住了 1 晚
GM and all the Staff at Graycliff 於 2023年7月26日回覆
We're so glad you enjoyed your visit, and we look forward to having you back soon. Do let us know how we can assist in planning your event.

8/10 不錯哦

Mirela，Arlington

情侶出遊
喜歡：員工素質
It’s not as impressive as it could be . Everyone was hyped about this hotel but it was little run down and property was not taken care off . It’s a cool concept but I would not say it’s a luxury hotel .
於 2023 年 7 月住了 3 晚
GM 於 2023年7月21日回覆
Thank you for staying with us, we appreciate your business.

10/10 有夠讚

Goossen

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
It is absolutely fantastic, back in the times with super friendly staff in a movie kind of environment
於 2023 年 7 月住了 1 晚
GM and all the Staff at Graycliff 於 2023年7月4日回覆
We're so glad you enjoyed your visit, and we look forward to having you back soon.

8/10 不錯哦

Daniel d'Este

團體旅遊
喜歡：整潔度和員工素質
First of all, the staff and service went above and beyond and were super kind and helpful. The restaurant and food was fantastic. The room was clean, but I believe that the air quality was poor because a day after staying there we developed coughs and i noticed some mildew around the AC vents inside. Wifi was very limited in the room, if available at all. A hot shower was difficult to achieve in the evenings. All in all, it's what i expected given the older elegant building style. It would have been phenomenal if it was maintenanced a little better. The yard and pools were beautiful and not crowded. Regardless of the few issues, we would still stay there again and enjoyed our stay this time too.
於 2023 年 6 月住了 3 晚
GM and all the Staff at Graycliff 於 2023年6月6日回覆
Thank you for staying with us, we look forward to having you back again soon.

10/10 有夠讚

Sarra

於 2023 年 6 月住了 1 晚
GM and all the Staff at Graycliff 於 2023年6月4日回覆
Thank you for staying with us, we look forward to having you back again soon.

10/10 有夠讚

cheryl

於 2023 年 5 月住了 1 晚
GM and all the Staff at Graycliff 於 2023年6月4日回覆
Thank you for staying with us, we look forward to having you back again soon.

10/10 有夠讚

Cynthia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Taking in 2 strays....
We are eternally greatful for the willingness of Graycliff to take in two strays. Our flight was cancelled after a number of delays and Graycliff graciously accepted us after a very late booking-and gave us an upgrade. We had always wanted to spend a little time at Graycliff. We were just overwhelmed with the splendid hospitality, the amazing food and the feeling of Graycliff in itself. You can feel the history in every footstep you take. A special thank you to Kendra and the night security.
於 2023 年 5 月住了 1 晚
Kendra and the team at Graycliff 於 2023年5月3日回覆
We're so glad you enjoyed your stay, brief as it was!We look forward to your next visit when we hope you'll be able to spend a bit more quality time with us.till then!

8/10 不錯哦

kevin

於 2023 年 4 月住了 1 晚
GM 於 2023年4月28日回覆
Thank you for staying with us, we look forward to welcoming you back soon.

10/10 有夠讚

william

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 4 月住了 3 晚
GM and all the Staff at Graycliff 於 2023年6月4日回覆
Thank you for staying with us, we look forward to having you back again soon.

8/10 不錯哦

Robert

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 4 月住了 4 晚
GM and all the Staff at Graycliff 於 2023年6月4日回覆
Thank you for staying with us, we look forward to having you back again soon.

8/10 不錯哦

Claudia

於 2023 年 4 月住了 4 晚
GM 於 2023年4月28日回覆
Thank you for staying with us, we look forward to having you back soon.

2/10 很糟糕

Runak

於 2023 年 4 月住了 1 晚
GM 於 2023年5月1日回覆
Thank you for staying with us, we did as promised due to the delay in check in and compensated you with complimentary breakfast.

2/10 很糟糕

randall

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Reality does not reflect the advertising. Pools were unkept. Overall ran down.
於 2023 年 4 月住了 2 晚
GM 於 2023年4月10日回覆
Thank you for staying with us, we appreciate your business.

10/10 有夠讚

Darren

於 2023 年 4 月住了 1 晚
GM 於 2023年4月6日回覆
thank you we look forward to having you back again.

10/10 有夠讚

Darren

於 2023 年 4 月住了 1 晚
GM 於 2023年4月6日回覆
Thank you we look forward to welcoming you again in the near future.

10/10 有夠讚

Michelle

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 3 月住了 1 晚
GM 於 2023年4月28日回覆
Thank you for staying with us, we look forward to having you back soon.

10/10 有夠讚

Gladys D

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Lovely romantic property. This is a little gem in the island. Amazing manager, great service from Henry, Valentino and the whole staff. Graycliff restaurant is perfection from the eggs benedic for breakfast to escargot and beef brochettes for lunch to an unforgettable dinner. We will definitely come back.
於 2023 年 3 月住了 3 晚
GM 於 2023年3月21日回覆
Thank you so much, it was our pleasure and will be sure to share your comments with the team.

4/10 不太好

Neal

情侶出遊, 家庭旅遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
A historic hotel wit historic deferred maintenance. Looks like half the rooms and common areas are out of service. Eat here but do not stay here. It is a 2-3* facility.
於 2023 年 3 月住了 1 晚
GM 於 2023年3月6日回覆
Thank you for staying with us. Our team fixed your clogged toilet shortly after you reported it, if it acted up again you should have notified us so we could rectify. Not sure why you say that half the facilities are not open as everything is fully operational.

8/10 不錯哦

Souka

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
The staff were super friendly and the location was fabulous.
於 2023 年 2 月住了 3 晚
GM 於 2023年2月23日回覆
thank you so much for staying with us, we look forward to your next visit!

2/10 很糟糕

Mary Ann

於 2023 年 2 月住了 2 晚
GM 於 2023年2月23日回覆
Thanks for the 2... we should rate you a -10 for your refusal to pay your bill when we advised you that you had to pay us directly even when Hotels.com had confirmed that they had not received payment from you.

10/10 有夠讚

June

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location
Great location if you want to do shopping in Nassau. A few blocks to downtown. The grounds are well established n beautiful. Service was excellent.
於 2023 年 2 月住了 1 晚
GM 於 2023年2月5日回覆
We're so glad you enjoyed your stay - we look forward to your next visit

2/10 很糟糕

Debra

於 2023 年 1 月住了 5 晚
GM 於 2023年1月25日回覆
Thank you for choosing Graycliff for your 60th birthday, the staff enjoyed celebrating and singing their congratulations. As a landmark built in 1740 and listed in the National Register of Historic Places, We pride ourselves in keeping the authenticity and aesthetic appeal. Yes, sometimes a bed board comes out place – it was rectified immediately, and you do need to add water to our Keurig machines.

10/10 有夠讚

Andrea

於 2023 年 1 月住了 1 晚
GM 於 2023年1月11日回覆
Thank you it was great having you stay with us! See you again soon.

2/10 很糟糕

Thomas

情侶出遊
喜歡：設施服務
不喜歡：整潔度、員工素質和住宿環境和硬體
Very disappointing, overrated and overpriced. Will never go back there and cannot recommend this place
gm 於 2023年1月24日回覆
Thanks for staying with us, we did address your noise issue and moved you to a different suite by the pool which you and your wife advised you were happy we were able to do. And other than your noting when departing that you never had to pay for bottled water we had no other comments. If your stay was so disappointing had you said something during your stay we would have certainly tried to make it better.

10/10 有夠讚

MARGARET

於 2022 年 12 月住了 3 晚
GM 於 2023年1月3日回覆
Thank you it was great having you stay with us! See you again soon.

8/10 不錯哦

christopher，Guntersville

10/10 有夠讚

Sahang-Hee

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Service was great and privacy was good too. One of the most beautiful swimming pools we’ve ever seen.
GM 於 2023年1月3日回覆
Thank you we look forward to having you back soon.

10/10 有夠讚

JOHN

10/10 有夠讚

Barbara

於 2022 年 6 月住了 3 晚
GM 於 2022年6月22日回覆
thanks so much for your review, we look forward to seeing you again soon!

10/10 有夠讚

Ursula

於 2022 年 5 月住了 1 晚
GM 於 2022年5月25日回覆
Great to have seen you again, look forward to having you back!

10/10 有夠讚

John

於 2022 年 4 月住了 1 晚

10/10 有夠讚

Laurie

情侶出遊
喜歡：整潔度和員工素質
The property is a well-aged beauty that appears lovingly maintained. Only area of concern we had was the shower/jacuzzi tub: due to the configuration of the plexiglass attached to the tub, the floor flooded when we showered.
於 2022 年 1 月住了 3 晚
GM 於 2022年3月6日回覆
thank you, we look forward to having you back when next you are in the Bahamas. We've advised maintenance about the shower and they've hopefully solved the problem. Thank you for pointing it out.

10/10 有夠讚

Jill，Nashville

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Plantation style decor with fine service and extraordinary dining.
於 2021 年 12 月住了 1 晚

10/10 有夠讚

Jill，Nashville

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent dining. Fine old world charm.
於 2021 年 12 月住了 1 晚

8/10 不錯哦

Gabriele

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
In general my stay was good, but there are some complaints, e.g. my room was not made at 15.30 in the afternoon. The shower was not in the best shape, was afraid it brake down when using it. The rates in the restaurant are too high, compared what you get, they are not justified. I have the feeling they only benefit of the name Graycliff.
於 2021 年 12 月住了 1 晚

10/10 有夠讚

Haag,

喜歡：整潔度、員工素質和住宿環境和硬體
All in all it was a great experience to stay at Graycliffs. The atmosphere is wonderful. It is such a difference compared even with high ranked hotel-chains.
於 2021 年 12 月住了 1 晚

8/10 不錯哦

Nancy

喜歡：員工素質和設施服務
於 2021 年 11 月住了 1 晚