室內游泳池和季節性室外游泳池，開放時間為 10:00 至 20:00，提供泳池遮陽傘和日光浴躺椅
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海霧海濱度假村的評分

4.5 out of 5
海霧海濱度假村
305 13th Avenue South, Myrtle Beach, SC

評論

3.8
10 分，有夠讚；235 則評論中有 9 則" "
8 分，不錯哦；235 則評論中有 17 則" "
6 分，一般般；235 則評論中有 31 則" "
4 分，不太好；235 則評論中有 43 則" "
2 分，很糟糕；235 則評論中有 135 則" "

3.4/10

整潔度

2.0/10

員工素質

3.2/10

設施服務

2.8/10

住宿環境和硬體

2.8/10

環保程度

評論

2/10 很糟糕

David

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Absolutely our worse experience of any resort in Myrtle Beach. No linen's on bed. Pool wasn't open, water features weren't open. So why did we pay a resort fee? No shower curtain. No TV, direct TV came up, no channels. No phone. No internet. Old and run down room. Damage repair everywhere. I think we were the only ones staying in the resort. Pressure washing exterior, so water was running from floor to floor and into the garage. The resort called us the day we were checking in to advise us that none of the water features would be available. When they knew this ahead of time. I guess they'll rent a room to anyone at any cost. We will never EVER stay at this place again. Absolutely horrible experience.
於 2024 年 5 月住了 1 晚
Reservations 於 2024年5月14日回覆
Hi David, Thank you for your feedback and please accept our sincere apologies for the issues you encountered. Our staff is working to address these concerns.

2/10 很糟糕

Elsie

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Should be shutdown, honestly. Falling apart, bad communication. They charged us more than double for the resort fee which was to only be $50, said that they refunded $65 back to my card, gave me a fake receipt and now 5 business days later and no $65 refund. Lied about what the resort offered. Pools were nasty. The pictures are fake and outdated. My husband is in trades and was shocked they could even be charging people to stay with the amount of codes they failed to meet. This place is a lawsuit waiting to happen.
於 2023 年 9 月住了 5 晚
Reservations 於 2023年10月23日回覆
Thank you for your feedback. We apologize that your stay didn't go as anticipated. I can assure you that our staff is working tirelessly to provide a seamless experience for every guest.

2/10 很糟糕

Douglas，Hudson

不喜歡：整潔度、設施服務和住宿環境和硬體
In 30 years of traveling this was the worst room I've ever stayed in. I only stayed one of the two nights I booked. I would've gone somewhere else but it was too late at night and I didn't want to sleep in the car. I had to go buy roach spray at the all night store and I slept with the lights on and had to wear my shoes in the room. In addition to the filth and roaches my room had no hot water. I let the water run for 10 min and still nothing.
於 2023 年 10 月住了 2 晚
Reservations 於 2023年10月23日回覆
Thank you for your feedback. We apologize that your stay didn't go as anticipated. I can assure you that our staff is working tirelessly to provide a seamless experience for every guest.

2/10 很糟糕

brisa

不喜歡：整潔度和住宿環境和硬體
Muy irresponsable sucio me pasaron por 3 cuartos por que todos estaban sucios horrible nuestra experiencia no volveremos
於 2023 年 10 月住了 1 晚
Reservations 於 2023年10月23日回覆
Thank you for your feedback. We apologize that your stay didn't go as anticipated. I can assure you that our staff is working tirelessly to provide a seamless experience for every guest.

10/10 有夠讚

Gary

於 2023 年 10 月住了 1 晚
Reservations 於 2023年10月23日回覆
Thank you for your feedback. We hope to see you again soon!

2/10 很糟糕

Julie

家庭旅遊
不喜歡：整潔度和客房舒適度
This place is not what is described or shown in this picture. It’s worn down, roach infested and smells. No appliances worked, the fridge was old and smelly, the TV was nothing but static. I took pictures!!! The pools were all closed down and had been for awhile. I’ll never go back
於 2023 年 9 月住了 2 晚
no 於 2023年10月3日回覆
Thank you for your feedback. We apologize that your stay didn't go as anticipated. I can assure you that our staff is working tirelessly to provide a seamless experience for every guest.

2/10 很糟糕

Bonnie

不喜歡：整潔度和客房舒適度
於 2023 年 9 月住了 3 晚
Sarah 於 2023年9月25日回覆
Thank you for the feedback. We are constantly working to improve our guest experience. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

2/10 很糟糕

Khoree

親子旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
This was the worst trip I’ve ever taken with my family. My 4 year old daughter cried cause the pools weren’t open after I called 3 times to check prior to booking. She stated she didn’t like the room, bed or anything at all (her words). Tv barely worked, no air or bathroom vent. She cried the entire first night saying she wants to go home after begging to go to the beach for 1 year straight. Do not recommend this property, we actually are cutting our trip we paid for short and going home because my daughter is begging to do so. Thank you for ruining our family trip and making this the worst memorable experience she’s had. Not kid friendly and room is not as advertised. I’d rather spend more for better then paid this for lies and a wasted 10 hour drive both ways. Save your money and time unless this going to be your last trip here cause it’s definitely ours. I’ve never had my child cry on a vacation and they have ruined her beach vibe. DO NOT WASTE YOUR MONEY OR TIME!!!
Sarah 於 2023年9月23日回覆
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 很糟糕

Robin

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Everything old . No one on property to answer phone. AC unit loud. Door wouldn’t shut, elevator disgusting dirty. No security
於 2023 年 9 月住了 2 晚
Sarah 於 2023年9月19日回覆
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

6/10 一般般

Shannon

家庭旅遊
不喜歡：整潔度和客房舒適度
Not to good stay.
I did not get the ocean front room I booked. It was old and outdated. Pools were closed and disgusting. Didn’t get to swim. Only the ocean. The balcony was rusty. No central air. The customer service was nice but I won’t stay there again.
於 2023 年 9 月住了 2 晚
Sarah 於 2023年9月18日回覆
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

2/10 很糟糕

Cameron

寵物同遊, 家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Bed sheets and bath towels were clean. No hand soap or shampoo in bathroom. Couldn't lock balcony door. Resort was dark no where near enough lighting, made us feel unsafe. Could not access elevator on our floor and ice machine did not work in our building. Staff was nice but we will not be staying there again.
於 2023 年 9 月住了 2 晚
Sarah 於 2023年9月12日回覆
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 很糟糕

Jennifer

家庭旅遊
不喜歡：整潔度和客房舒適度
Avoid this 'resort'.
Building was dirty and falling apart. The staff did not respond to a lack of bedding or towels. Safe would not open and had to be removed from wall, and cut open. This is NOT a resort.
於 2023 年 9 月住了 2 晚
Sarah 於 2023年9月12日回覆
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

2/10 很糟糕

Glenda

不喜歡：整潔度和住宿環境和硬體
Terrible
於 2023 年 9 月住了 2 晚
Sarah 於 2023年9月9日回覆
Thank you for the feedback. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

2/10 很糟糕

Chandra

Bad hotel show website different hotels an when they give terrible room.
於 2023 年 9 月住了 1 晚
Sarah 於 2023年9月8日回覆
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 很糟糕

Juan

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
I booked a room for 6 people The pics online show a different room than what I have. It was one small room with 2 small beds the sofa in the living room was dirty and nasty. There were blood spots and leftover crumbs inside the sofa. No extra sheets or pillows were provided. The building was nasty the elevator was never clean and someone had pee inside and it was a nasty smell. Overall I will never go back or recommend this hotel to no one waste money.
於 2023 年 9 月住了 2 晚
Sarah 於 2023年9月8日回覆
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 很糟糕

Christian

親子旅遊
不喜歡：整潔度和住宿環境和硬體
Die Betten waren relativ klein, das Schlafsofa war stark verschmutzt. Zustand des Hotels alt und heruntergekommen.
於 2023 年 8 月住了 1 晚
Sarah 於 2023年9月6日回覆
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 不太好

May

家庭旅遊
不喜歡：整潔度和客房舒適度
Disappointing stay for the labor day weekend
I am giving a two star because of the location (on the beach and have free water park). There are plenty of hotels on the beach so we will not be booking here again. The room was not cleaned properly and have sand on the floor when we first checked in. There was no hair dryer so we went to ask at the front desk and the lady there was nice but after three nights, we never got the hair dryer and had to go to the front office often to get towels and had our cards activated. We never see a single housekeeping personnel the whole weekend we were there.
於 2023 年 9 月住了 3 晚
Sarah 於 2023年9月5日回覆
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：整潔度和客房舒適度
Worst one for the big money
Room was not so clean. They did not clean it everyday. The beds were so old and bouncy and not able to sleep at all.
於 2023 年 9 月住了 2 晚
Sarah 於 2023年9月5日回覆
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

4/10 不太好

Alithia

團體旅遊
不喜歡：整潔度和客房舒適度
於 2023 年 9 月住了 2 晚
Sarah 於 2023年9月5日回覆
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.

2/10 很糟糕

Lauren

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Expedia please take this Hotel off your website! The pictures are very misleading… We were told our room was at the Dune’s building… there was one small elevator that smelled like urine had been there for days! But I appreciate I was able to get a refund… I was very disappointing because it took us 2 hrs to find another hotel
於 2023 年 9 月住了 2 晚
Sarah 於 2023年9月5日回覆
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 很糟糕

Tiffany，Pickens

不喜歡：整潔度和住宿環境和硬體
It was very nasty. Had bed bugs
於 2023 年 9 月住了 1 晚
Sarah 於 2023年9月5日回覆
Thank you for the feedback. I'm so sorry you experienced a pest issue during your stay! As always, we work diligently to address, treat, and maintain our pest control protocols, so it's always so disappointing for us when they make an appearance! Thanks for letting us know, and I'll make sure we have our team check the unit you were in.

4/10 不太好

Yeimi

親子旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
There was not even a table to eat something, there was only a mini-refrigerator that was too small, the toilet was poorly placed and it moved when you sat down
於 2023 年 9 月住了 2 晚
Sarah 於 2023年9月5日回覆
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 不太好

Ethel

親子旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Just ran down!!! Bed uncomfortable. Everything rusty n just ran down. But i do see what it was years ago
於 2023 年 9 月住了 2 晚
Sarah 於 2023年9月5日回覆
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

2/10 很糟糕

Tiffany

家庭旅遊
不喜歡：整潔度和客房舒適度
The nightmare hotel
Coming here I definitely felt scammed. Nothing looked like the way it was advertised on Hotels.com. The whole place was falling apart and very rusty. The lights was flickering in the entire building. Elevator looked like it hasn't been serviced in forever. There was so much water damage to the entire building but they just kept taking reservations. The couch had rips and stains in the room. The air-conditioning had a burning smell coming from it. My kids were terrified and so was I. Staff was very nice and helped me with my return so that was the only plus.
於 2023 年 9 月住了 2 晚
Sarah 於 2023年9月5日回覆
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 不太好

Maria

不喜歡：住宿環境和硬體
The pictures are not updated, this hotel has 5 different buildings, theirs not enough space to park. The buildings and appliances are old. The only good thing about this hotel is steps away from the beach.
於 2023 年 9 月住了 2 晚
Sarah 於 2023年9月4日回覆
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

6/10 一般般

Deasha

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The first room that was given to us was horrible. Air conditioning unit had rags stuffed around the cracks. You could see the light coming inside. There were gnats in the room. It felt dirty, I was very disgusted. The second room had brown stains on the pull out mattress. Stains on the floor. The couch needed to be cleaned. Even the furniture in the office was dirty. This place needs an upgrade big time. It took forever to find a parking spot. I would never recommend this place to anyone. One thing I can say is that the staff was great.
於 2023 年 9 月住了 2 晚
Sarah 於 2023年9月4日回覆
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

8/10 不錯哦

Re'ven

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Pools were green and not operable
於 2023 年 9 月住了 1 晚
Sarah 於 2023年9月4日回覆
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

2/10 很糟糕

Pamela

不喜歡：整潔度、設施服務和住宿環境和硬體
於 2023 年 9 月住了 1 晚
Sarah 於 2023年9月4日回覆
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

2/10 很糟糕

Marion

親子旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
I would like you to help me get some or all of my money back! This place is nothing like pictured. It is very dilapidated, dirty, rusty, disgusting & unsafe! I would never stay in a place this disgusting and I can't believe you allow it to be advertised on your website. Bed bugs & roaches! It needs condemned!
於 2023 年 9 月住了 2 晚
Sarah 於 2023年9月4日回覆
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 很糟糕

Priscilla

家庭旅遊, 親子旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Nothing! The hotel was a motel. No house keeping, dirty bedding wurh broken sinks. Pools were not working. Terrible place. Not what it looks like online Fasle advertising
於 2023 年 8 月住了 5 晚
Sarah 於 2023年9月3日回覆
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 很糟糕

Debra

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The room was filthy. There was two towels and wash cloths for a room that was supposed to sleep 6. There was no linen for sofa bed. Towels and linen arrived Wednesday. The room was changed upon arrival. When we requested to have the room we reserved, we were told we could move the next day. When we called the next day the “manager” said the request would not be honored. We decided to leave after going back and forth with her since 9 am. She said since the request was after 12 we had to pay for an additional day. Horrible experience.
於 2023 年 8 月住了 5 晚
Sarah 於 2023年9月3日回覆
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here.

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：整潔度和客房舒適度
Only good thing i can say about this place os the location being right on the beach. Our room was not good. No vent in the bathroom. Had to do a balancing act on the toilet while listning to the porcelain scrape. The sofa bed had no linens upon arrival, and the matrice was very stained. All but one of the pools was closed. I will not be going back.
於 2023 年 8 月住了 4 晚
Sarah 於 2023年9月3日回覆
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.

2/10 很糟糕

shannon

家庭旅遊
不喜歡：整潔度和客房舒適度
Don’t waste your money
We picked this hotel because of the water park attacked. The water park looks nothing like the picture, and it was closed for the season even though it was still before Labor Day. Our first room had a broken bed, leaking toilet, tv that didn’t work, and one of the ACs did not work. This was a 3 bed room. They moved us into a 2 bed room and when I asked if there was any 3 bed rooms available since that’s what we booked and paid for it took them 3.5 hours to call back. Tuesday while the at the pool a man came And said he had to close the pool For a few hours to fix the light which was fine. He didn’t even come back to fix it until Wednesday late afternoon so for basically 2 days not only was the advertised water park not available neither was the pool. No one at the front desk ever had any answers other than “ I’m not sure”. The hand railings were so rusty my son cut his hand pretty bad while holding it walking down the steps. The elevator would not work when trying to leave the 4th floor. Ice machine was “not usable for the season” the fire alarm was not on the wall but in a drawer. All around the whole week was let down after let down. I would never recommend this place to anyone, my children were so disappointed
於 2023 年 8 月住了 4 晚
Sarah 於 2023年9月3日回覆
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 不太好

真實旅客

商務旅客
不喜歡：整潔度和客房舒適度
estadía en sea mist
El wifi no funcionaba, la habitación tenía un sofá cama que usamos pero no tenía sábanas y estaba muy sucio, la recepción queda a más de una cuadra de la habitación y no teníamos como comunicarnos para informar estos problemas
於 2023 年 8 月住了 1 晚
Sarah 於 2023年9月2日回覆
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 很糟糕

Isaac

家庭旅遊
Paid for an oceanfront view and they gave me a view of another hotel , clean/regular hotel room
於 2023 年 8 月住了 3 晚
Sarah 於 2023年9月3日回覆
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 很糟糕

Jarrett

家庭旅遊, 親子旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Was horrible 0 star experience .. had 3 kids .. room with kitchenette had no plates bowls silverware.. sand in beds and whole room. Horrible time getting towels and wash clothes, wall recepticals bare and showing wires.. smoke detector dead .. tip bolt lock broken on main door and glass door to beach lock didnt work.. remote didnt work for tv.. staff could care less looked like they was off the street as well whole area runned down.. had rotten food whole stay outside down hallway of hotel told them day 1.. pitiful will never return should be condemed
於 2023 年 8 月住了 2 晚
Sarah 於 2023年9月3日回覆
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

6/10 一般般

Heather

於 2023 年 8 月住了 3 晚
Sarah 於 2023年9月19日回覆
Thank you for the feedback. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

4/10 不太好

Nya，Greensboro

不喜歡：整潔度和住宿環境和硬體
於 2023 年 8 月住了 2 晚
Sarah 於 2023年8月30日回覆
Thank you for the feedback. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

2/10 很糟糕

brandy

於 2023 年 8 月住了 2 晚
Sarah 於 2023年8月30日回覆
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here.

6/10 一般般

Maryolaine

親子旅遊
不喜歡：整潔度和設施服務
La propiedad tenía mal olor tanto en la habitación como en el exterior y los elevadores, en el exterior tenía un fuerte olor a orine y las habitaciones como a humedad, nunca nos cambiaron las toallas en los 3 días que estuvimos hospedados y tampoco hicieron limpieza en la habitacion, y desde el día 1 los pisos de la habitacion se sentían y estaban sucios imposibles caminar descalzos y la mayoría viajamos con niños por lo que la higiene debería ser primordial, el internet nunca funcionó
於 2023 年 8 月住了 3 晚
Sarah 於 2023年8月30日回覆
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

6/10 一般般

Brian

情侶出遊, 家庭旅遊, 親子旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Room looked like it hadn’t been cleaned in weeks. No phone in room to request more towels. Tiny, cheap towels in room, pictures are nowhere near the real thing
於 2023 年 8 月住了 2 晚
Sarah 於 2023年9月2日回覆
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here.

4/10 不太好

ANNIE

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
After arriving we had trouble finding a place to park. We have a family of 6 the room they put us in was not big enough for six people and for the price I paid we should’ve had a stove in the condo and also we expected beach front! This was nothing like our first experience! We were even locked out of our condo bc I had thought they checked me in for both rooms when we first got there. Also we were so fed up we left day early! Kids were restless and home sick. If you’re going to Myrtle beach please find a different room. This is probably the most run down buildings there!
Sarah 於 2023年9月2日回覆
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 很糟糕

Melissa

不喜歡：整潔度和客房舒適度
Poorly maintained
Resort is very poorly managed and maintained. Multiple pools out of service, ice machine and elevator out of service.
於 2023 年 8 月住了 2 晚
Sarah 於 2023年9月2日回覆
Thank you for your review. We apologize for any inconvenience. We are currently under new management and are working hard daily to improve our resort.

2/10 很糟糕

Demetrie

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Definitely low budget the all pools didnt work some were green the ones that did work the water was cloudy. No phones in rooms so was unable to get room service unless i walked across the street to the office i wont be going back the pictures lie.
於 2023 年 8 月住了 2 晚
Sarah 於 2023年9月2日回覆
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here. We take our guests' concerns seriously and are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

2/10 很糟糕

Josseline

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
This is the worst hotel I have stay in I will never come back to this hotel and I will never recommend no one to stay there.
於 2023 年 8 月住了 3 晚
Sarah 於 2023年9月2日回覆
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.

4/10 不太好

Rondal，Waldorf

不喜歡：整潔度和住宿環境和硬體
於 2023 年 8 月住了 3 晚
Sarah 於 2023年8月25日回覆
Thank you for the feedback. We take our guests' concerns seriously, and we are committed to providing a clean, comfortable, and enjoyable environment for all our guests.

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：整潔度和客房舒適度
於 2023 年 8 月住了 2 晚
Sarah 於 2023年8月23日回覆
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.

2/10 很糟糕

Priscilla

不喜歡：住宿環境和硬體
We ran out of towels told front desk never received extra towels ! Water Park Was fine ! No phone in the room ! Place look underrated
於 2023 年 8 月住了 2 晚
Sarah 於 2023年9月2日回覆
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here.

2/10 很糟糕

Jose

於 2023 年 8 月住了 3 晚
Sarah 於 2023年9月12日回覆
Thank you for your review. We apologize for any inconvenience.

2/10 很糟糕

Nohemi

不喜歡：整潔度和住宿環境和硬體
Muy fea vieja y sucia
於 2023 年 8 月住了 3 晚
Sarah 於 2023年8月30日回覆
Thank you for the feedback. We are constantly working to improve our guest experience and we will share your comments with the team here.