Find Luxury Hotels in Mount Prospect, IL

"The bathrooms need updating. The shower floor is chipping. There are cracks between the wall and floor of shower. There is water damage on the base of bathroom door. Which is "bubbling" up. One can see that instead of replacing door. It has been painted over repeatedly. The wall socket near the nightstand is a loose socket. It won't grip the plug. There was a stinch smell in the suite. As if the carpet needed to be cleaned. We has to buy an air freshener. The staff was wonderful."

"It was nice and clean "

"Amazing folks to work with. "

"The room was cleen enough, it smelled musty, but looked clean, rather out dated, IKEA furnished. Staff was friendly. I was told on check-in that i owed more money for the amenities, which was quite expensive for breakfast and a cocktail ($125/person) the hotel itself is pretty worn around the edges. I was awoken at 715 am to construction on the facade outside my window and was offered a new room for the remaining 4 hours rather than a reduction in rates. Kinda disappointed "

"Family friendly for my 3 kids."

"REFUND?!!!!"

"I’ve stayed here several times, but this is my first time booking with a third party site. I suspect I was put in an awful room because of this. The street noise was near unbearable. Loud children were scream-playing in nearby rooms late into the night, like after 1am…the walls were like paper. They did provide ear plugs, but unfortunately, it did not help. At check-in, I asked the front desk person to put me in a room with a tub, which I was told they could accommodate for an upgrade fee. He said he’d check, then just ignored my request and put me in the originally assigned room. The breakfast here is truly exceptional, but unfortunately, this will be my last stay here. There are many alternative properties close by that are far more comfortable for the same price. The price I paid on hotels.com was no different than the direct booking- I just wanted to collect the points. But if I’m placed in an awful room, with $5 water, it’s definitely not worth it."

"The location was great, near plenty of restaurants and shopping. The room was a great layout plenty of space. "

"Great experience "