The hotel was very nice. Room was mice, and spotlessly clean. The staff was excellent - courteous, efficient and accommodating. My only complaint involved check-in. Check-in was scheduled for 3:00p.m. We arrived at 2:45. We were told our room was not yet ready. When we asked how long it would be, we were told maybe 3:30, but there were others ahead of us on a list waiting for rooms. We were then offered an upgrade for $30 p/n, and that room was available immediately. We were tired from a long day of travel, and paid for the upgrade. Later that evening, we found out from other family members, all there for a baby shower for my daughter, that they had been told the same thing, and likewise paid the upgrade. This seems highly suspicious, that none of our rooms were available, yet rooms were available, all at an up-charge. I’ve stayed at many luxury hotels, and have on occasion been offered a free upgrade when my original room wasn’t readily available.