Terrible Experience – Not Safe or Supportive
I booked this hotel expecting a safe and relaxing weekend for me and my daughter. We drove from New York to Quebec, and from the start, the experience was disappointing. The border patrol was rude and unwelcoming, making sarcastic comments that set a negative tone for the trip.
When we checked in on Friday, I parked my SUV in a spot within walking distance of the lobby, near the spa facility. The next morning, I discovered my car had been broken into and someone had attempted to steal it. When I reported this to the hotel staff, the manager told me that although the parking lot was on hotel property, they weren’t responsible for what happened. They also refused to offer a refund for the night I didn’t stay, directing me to call Expedia for that.
The lack of assistance from the hotel was frustrating. I called 911 three times to file a report and receive a police report for my insurance claim. I was told someone would call me back, but I didn’t hear from the police until Monday afternoon—two days later!
This entire experience was a nightmare, and I will never return to Canada or stay at any Sheraton hotel again. I cannot recommend this place to anyone looking for a safe or supportive stay.