2/10 很糟糕
Cara Lynn
團體旅遊
2025 年 8 月 17 日
不喜歡：員工素質、設施服務和住宿環境和硬體
I stayed at Royalton Hideaway from August 4–10, 2025, and this was by far the most disturbing travel experience I have ever had.
When we arrived three hours before check-in, our rooms were empty and ready, yet the front desk agent told us we couldn’t enter unless we gave her one hundred and fifty in cash each directly to her. She then asked for more. This felt like outright extortion.
When I finally got to my room, my key didn’t work. The door opened from the inside to reveal a man smoking marijuana in my bathroom. Minutes later, another man let himself in saying he needed to patch the ceiling. I told him I wasn’t comfortable with anyone entering while I was away, yet they still went in without permission.
My room was connected to a group of loud guests who partied all night, returning at 4 a.m. I complained multiple times, but nothing was done.
Throughout the trip, I was constantly harassed by male staff, including lifeguards who followed me and repeatedly asked for my phone number. On my second-to-last day, a cleaner ran toward me demanding her tip immediately and told me she would wait for me to come back with money.
To top it off, my credit card was skimmed by the gift shop, so a large charge appeared the next day.
This place is unsafe, unprofessional, and completely ruined my trip. I will never return to this property or to Jamaica again.
Cara Lynn
於 2025 年 8 月住了 6 晚
