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"PROS: It is a beautiful hotel with 3 connected swimming pools near the beach and a children water park on the other end. The beach has recliners, a lifeguard, a gym, a expensive spa, and many restaurants and bars, apart from the general buffet area. It is at a walking distance to a Mayan anthropological site and museum. The staff is amicable and professional. The place is clean. CONS: It is very difficult to get a table at one of the restaurants, but when you finally get one, you realize the food is no better than the one offered at the buffet area. If you have an allergy, the buffet area is not the best place to eat, since they use the same utensils and cross-contaminate everything. The quality of the food is OK, nothing exceptional. The two stores inside the hotel sell beach stuff, but at prices that you wouldn't believe: $40 for a sun screen bottle!!! More than $100 for a pair of pants!!! That's ridiculous. "

"Rooms were super spacious and comfortable, with all necessary amenities, and the staff go beyond the expectations to ensure you have a good stay. They even called the room to check in on us and remind us of the available options for room service, from different pillows to 24h service for food or drinks."

"It was paradise! You are in the middle of the jungle with the ocean within walking distance. The people working at the resort are amazing! They are knowledgeable and kind as well as helpful. We had two rooms, a king junior suite and a double junior suite. The king suite was huge with a couch and love seat that you could turn into an additional bed. Both rooms had balconies. The double suite was on the top floor (3), so there was a lot of monkey activity. Do NOT feed them or touch them because they bite. You will ruin your vacation by needing a tetanus vaccine, rabies protocol, and antibiotics not to mention the trauma from the actual bite. They will also steal your things, like your eyeglasses and jewelry. They are fun to watch, but keep your distance. There are tons of exotic animals and giant iguanas. The food isn't gourmet, but there are options for everyone. The alcohol is included and strong, so drink tons of bottled water. They recycle. Leave all of your plastic cups and water bottles in your room, and housekeeping will take care of it. We had an incredible time and highly recommend going there. The resort is very safe. It's also quiet at night. "

"Yes"

"Primero el sistema de restaurantes muy limitado en horarios y siempre lleno para reservar o simplemente cerrado , el último día no tuvimos WI FI "

"Staff was friendly and helpful! Very family friendly with a lot of young families! We enjoyed our time and would go back! "

"Staff was great. The rooms are a bit dirty food was not good "

"Room was spacious and comfy, beautiful sea view. Food was overall mid & limited, the only thing you can get what you really want as many times as you want is the buffet. The restaurants that were included into the package stated you can only get one item on the menu. Drinks were mostly juice, unless u get shots."

"Staying at this hotel is truly an amazing experience. From around noon until after midnight, there are various activities and programs, so you never feel bored. Most of the events have a sexy and playful theme, but they don’t create any discomfort for guests; everyone can enjoy them in whatever way they feel comfortable. The buffet food was average and acceptable, but the restaurant meals were truly excellent. It seems the hotel underwent a major renovation less than 10 years ago, but in my opinion, it could use another update, as some areas of the hotel and the rooms feel quite outdated."