Hi Peter,We hope you are well!We appreciate your review as it helps us in determining areas of our processes that need to be addressed.May we know specific info about why you thought the Apartment is "terrible for parking?" Upon checking your reservation, it appears that you have booked an Apartment in Hamptons Port Melbourne from Dec 2-4, 2023 and as part of our internal investigation, we checked all the correspondence leading up to your stay, along with any correspondence while you were in-house. However, we don't see any emails from you requesting parking at our Apartment. Kindly note that any guest who requires parking in Hamptons Port Melbourne will be informed that we use Car Stackers. Before we allocate one, we need to collect all the car details to ensure that it will fit the stacker to prevent any damage. A Car Parking Induction also needs to happen after a guest checks in, but they are required to contact us directly after checking in so they can schedule an induction, which is only done during business hours. Let us know if there's anything else we may assist you with.Thank you

Hello Toung,Thank you for reaching out to us to express your frustration about your recent booking.We take our guests' feedback seriously in order to improve our quality of service.Kindly note that we were also not informed that you would be using a Car Parking when the booking was made. You see, Online Travel Agency (OTA) Bookings automatically drop into our system with only the accommodation details and the amount paid by the guest via Expedia. No information was passed on at the time of booking that a Car Parking is required until we received an email from you that you require one.Unfortunately at the time, we can't provide you with a particular Car Parking spot as we were upgrading all the locks in the Building including that of the Car Parking Spaces. To rectify this, you were advised that there are plenty of free parking spaces directly outside our property, subject to council signs, and one of the private car parking companies was also suggested. We're sorry that this particular incident has upset you, but please note that we do our best to suggest car parking spaces in case we can't offer one. As for the issues with the codes, please note that we have just transitioned to self-check-in and part of the transition will sometimes include a few glitches. But they are being dealt with as soon as the issue is raised.Based on the history of your booking, you were successfully given 2 different codes for the main entrance and the lockbox that holds the Apartment Keys. The codes came with detailed instructions on how and where to enter them and if there are issues, you are free to contact us upfront. Again, we do apologize for any inconvenience and we hope that your recent experience won't deter you from booking with us again.Thank you,Guest Services

Dear BenjaminThank you for rating us for your recent stay at The Hamptons Apartments Port Melbourne.We truly value your loyalty and would love to welcome you back in the near future.Warm regards.Guest Services Team

Dear GillianThank you for rating us for your recent stay at The Hamptons Apartments Port Melbourne.We truly value your loyalty and would love to welcome you back in the near future.Warm regards.Guest Services Team

Dear MatthewThank you for reviewing your recent stay at The Hamptons Apartments Port Melbourne. We truly value your loyalty and would love to welcome you back in the near future.Warm regards.Guest Services Team

Dear JohnThank you for reviewing your stay at The Hamptons Apartments Port Melbourne.We value all our guest feedback as this provides us with a means to improve our guest satisfaction. Unfortunately, in your case, we were not able to live up to the expectations and we sincerely apologize for the inconvenience.We value your loyalty and would love to welcome you back in the near future.Warm regards.Guest Services Team

Dear SueThank you for reviewing your recent stay at The Hamptons Apartments Port Melbourne.We value your loyalty and would love to see you back in the near future.Warm regards.Guest Services Team

Dear FionaThank you for rating your recent stay at The Hamptons Apartments Port Melbourne.We certainly value your loyalty and would love to see you back in the near future.Warm regards.Guest Services Team

Dear Kay - thank you for your feedback in regards to your recent stay at The Hamptons Apartments Port Melbourne. We certainly value your loyalty and would love to see you back in the near future. Warm regards. Guest Services Team

Dear Todd Thank you for your feedback in regards to your recent stay at The Hamptons Port Melbourne. We have alerted our Sales Team to advise Wotif regarding the check out time of 10am so that they can update all their records and guests are not inconvenienced. Warm regards. Guest Services Team

Dear Karen Thank you for your feedback in regards to your recent stay at The Hamptons Port Melbourne. We are delighted to know that you had a wonderful stay and we wish to welcome you back in the near future. Warm regards. Guest Services Team

Dear Noelene - Thank you for rating your stay at The Hamptons Port Melbourne. We value your loyalty and would love to see you back in the near future. - Guest Services Team

Dear Renee Thank you for your feedback in regards to a guest lockout that happened during your stay at The Hamptons Apartments Port Melbourne. We can totally understand how distressing this would have been for everyone involved and we sincerely apologise for the inconvenience this would have caused. We are happy to tell you that this was resolved successfully with the guest in concern. We value your loyalty and we would be happy to welcome you back to The Hamptons Port Melbourne in the near future. Kind regards. Guest Services Team.

Dear Marie Thank you for your recent feedback in regards to your stay at The Hamptons Apartments Port Melbourne. We value all our guest feedback as a mean to improve on our delivery of service. In this particular instance, we have failed you, and we apologise for the inconvenience. We value your loyalty and we wish to welcome you back to the Hamptons Port Melbourne in the near future. Warm regards. Guest Services Team

Dear Coline Thank you for your recent feedback in regards to your stay at The Hamptons Apartments Port Melbourne. We are happy to note that you had a wonderful stay with us. We value your loyalty and we wish to welcome you back to The Hamptons Port Melbourne in the near future. Warm regards. Guest Services Team

Hi Thank you for taking your time to share your experience and glad you enjoyed the stay with us, Hope to see you again in the future. Warm Regards Peter Dias Operations and Guest Services Manager

Hi Peter Thank you for taking your time to share your experience and we are sorry to hear that it wasn't up to your expectations but hopefully we get an opportunity to have you with us for a better experience in the future. Warm Regards Peter Dias Operations and Guest Services Manager

Thank you Terry for taking the time to give us a 10/10 review! We are so glad you have enjoyed your stay.

Thank you Vi for your thoughtful review of your recent stay! We are always glad to hear our guests are enjoying our amazing apartments and location!. Warm Regards,

Thank you for taking the time to review your recent stay with us! We are so glad to hear you enjoyed the wonderful features of our location and all the local attractions Port Melbourne has to offer! We look forward to having you stay again in the future.

Thank you for taking the time to review your recent stay with us! We look forward to having you stay again in the future!

Thank you for taking the time to review your stay Roger. Our apartments to have different options available including the views from the apartment and sizing. These details can be found listed in each apartment description prior to booking. If you do choose to stay again please feel free to speak with our team to provide more clarity on the available options. Warm Regards.

We appreciate you taking the time to review your stay in such detail! I'm so glad to hear you enjoyed your stay and our staff were able to assist with the booking changes as much as possible. We hope to have you stay again soon!

Thank you for your wonderful review of The Hamptons Apartments. I am delighted to hear that our guest services team help make your stay comfortable and enjoyable. We thank you for your continued support, and we'll see you again soon.