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南岸公寓 - 清水廣場的評分

4 out of 5
南岸公寓 - 清水廣場
1 Freshwater Place, Southbank, VIC

評論

8.8

有夠讚

10 分，有夠讚；232 則評論中有 131 則" "
8 分，不錯哦；232 則評論中有 65 則" "
6 分，一般般；232 則評論中有 25 則" "
4 分，不太好；232 則評論中有 7 則" "
2 分，很糟糕；232 則評論中有 4 則" "

9.0/10

整潔度

8.0/10

員工素質

8.8/10

設施服務

8.8/10

住宿環境和硬體

評論

8/10 不錯哦

Michael

喜歡：整潔度
View 10 Restaurants 10 Keys -no wifi ,no luggage rocks,no for cloths,not when we arrived later we got them One key instad of 2 No explanation how to use intercom system Nonexplanation how to behave in fire Well equiped Very comfortobal stay
於 2024 年 1 月住了 8 晚

10/10 有夠讚

Dennis

喜歡：整潔度和客房舒適度
Perfect spot,great apartment
於 2022 年 12 月住了 4 晚
FWP 於 2023年2月11日回覆
Dear DennisThank you for the fantastic score for your stay at Freshwater Place. We truly value your loyalty and would love to welcome you back in the near future.Warm regards.Guest Services Team

10/10 有夠讚

Dennis

於 2022 年 11 月住了 5 晚
FWP 於 2022年11月23日回覆
We appreciate the fantastic post-stay rating Dennis. We certainly value your loyalty and would love to see you back soon.Guest Services Team

8/10 不錯哦

Tammy

情侶出遊
喜歡：整潔度和住宿環境和硬體
Good location, very clean. The only thing was that couldn’t use the washing machine which was an inconvenience but we managed.
於 2022 年 4 月住了 3 晚

8/10 不錯哦

真實旅客

喜歡：整潔度和客房舒適度
Lady allocated to us was helpful, good location and overall good place.
於 2021 年 12 月住了 4 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、設施服務和住宿環境和硬體
於 2020 年 12 月住了 2 晚

10/10 有夠讚

sargon

家庭旅遊
喜歡：整潔度和客房舒適度
於 2020 年 6 月住了 2 晚

10/10 有夠讚

C D

家庭旅遊
喜歡：整潔度和客房舒適度
Great location and service
於 2020 年 3 月住了 5 晚
The Southbank Apartments Team. 於 2020年5月5日回覆
Dear Valued Guest, Thank you for booking with us and taking the time to provide us with your 10 out of 10 rating. We are glad to see that our location and service exceeded your expectations. Best regards.

8/10 不錯哦

真實旅客

於 2017 年 11 月住了 2 晚
The Southbank Apartments Team 於 2020年3月18日回覆
Dear Valued Guest, Thank you for providing us with your rating. We hope you enjoyed your stay with us. Best regards.

10/10 有夠讚

真實旅客

喜歡：整潔度和設施服務
於 2019 年 12 月住了 14 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location and the property is clean and well maintained.
於 2019 年 12 月住了 6 晚
Robin 於 2020年1月8日回覆
Hello, Thank you kindly for you feedback. I will pass on this to our teams. Thank you again, Kind Regards, Robin

4/10 不太好

真實旅客

不喜歡：整潔度和住宿環境和硬體
於 2019 年 12 月住了 3 晚

10/10 有夠讚

真實旅客

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
location was amazing and a very nice place to stay.
於 2019 年 12 月住了 2 晚
Robin 於 2019年12月29日回覆
Hi There, Thank you so much for your great feedback. Please come stay with us again :) Kind Regards, Robin

8/10 不錯哦

Tony B.

喜歡：整潔度
Great Location ... not easy to check on
We have stayed at Freshwater Place twice. BOTH times it was complicated to "check in." This is because the building is mostly residential ... and front desk does NOT support VRBO clients. The location is perfect and the building is very nice. HOWEVER, you have to watch a video and get approved to use the gym. It takes 30 mins to get approved for a 60 minute workout.
於 2019 年 11 月住了 2 晚

4/10 不太好

真實旅客

商務旅客
不喜歡：員工素質、設施服務和住宿環境和硬體
Location is good but the apartment is getting a bit tired and the wifi didn't work at all.
於 2019 年 11 月住了 2 晚
GM 於 2019年12月30日回覆
Thank you so much, please advise of the apartments number so that we can check it and make sure it exceeds your expectations next time.

8/10 不錯哦

真實旅客

喜歡：整潔度
於 2019 年 10 月住了 2 晚
Robin 於 2019年11月18日回覆
Thank you kindly for you feedback. Kind Regards, The Southbank Apartments Team

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Comfortable apartment in terrific location. Professionally greeted and introduced into the apartment with ease. Our apartment was on the 25th floor with wonderful views of the river, bay and city. Will return again and have no hesitation in recommending this apartment number 2509. Dallas and Toni.
於 2019 年 10 月住了 2 晚
Robin 於 2019年11月18日回覆
Dear Dallas and Toni, Thank you for your amazing feedback. We endeavor to make our guest have the best experience during their stay with us. We look forward to see you again. Kind Regards, The Southbank Apartment Team

10/10 有夠讚

真實旅客

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location. Well appointed. Wonderful management team
於 2019 年 10 月住了 3 晚
Robin 於 2019年11月18日回覆
Hello, Thank you for taking the time to tell us of your experience. Kind Regards, The Southbank Apartments Team

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Close to shops, ammenities and restaurants . The room was fully self contained
於 2019 年 10 月住了 2 晚
Robin 於 2019年11月18日回覆
Hello, Thank you kindly for your feedback. Do contact us for your next stay :) Kind Regards, The Southbank Apartment Team

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Brilliant view!! We asked for it in advance, and it made a huge difference
於 2019 年 9 月住了 2 晚
Robin 於 2019年11月18日回覆
Hello There, Thank you for your kind review. Do advise us for your next visit :) Kind Regards, The Southbank Apartment Team.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The location is great - central to everything. The apartment was lovely and had everything we needed. The service was excellent - friendly, informative and efficient. We will definitely stay there again and recommend it to friends and family.
於 2019 年 9 月住了 2 晚
Robin 於 2019年11月18日回覆
Hello, Thank you for your amazing feedback. We endeavor to make our guest have the best experience possible. We look forward to your next visit with us. Kind Regards, The Southbank Apartments Team

10/10 有夠讚

Douglas

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Will use again
Amazing :-)
於 2019 年 8 月住了 2 晚

8/10 不錯哦

Jay

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 3 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location and amenities. Friend staff and easy check in.
於 2019 年 8 月住了 2 晚

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Centrally located, spacious, well-equipped, beautiful garden and indoor pool on the 10th floor, IGA and wide variety of take away food shops right outside.
於 2019 年 7 月住了 2 晚

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very welcoming when we check in. Place was in the perfect location, very tidy abd had the kitchen needs we required.
於 2019 年 7 月住了 3 晚

10/10 有夠讚

真實旅客

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing view's and frendly staff and residants. Hop,skip and jump to crown !, 😆
於 2019 年 7 月住了 2 晚

8/10 不錯哦

Alan

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 5 晚

10/10 有夠讚

William

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent location
Excellent location and property.
於 2019 年 7 月住了 2 晚

10/10 有夠讚

真實旅客

於 2019 年 7 月住了 2 晚

2/10 很糟糕

真實旅客

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
The property was great beautiful views well worth the money...My husband got for me as I have been sick and going through chemo therapy and in and out of hospital and it was my birthday he wanted to surprise me which he did. My husband had organised a couple of family members to meet us at the appartments as he had also made 9pm dinner arrangements at crown casino. As we were getting ready we had foxtel on the tv on the music channel when a couple of family members arrived. As we were about to leave for dinner he received a phone call stating that we are having a party and that we had 15 min to pack our stuff and and leave the premises....as you could imagine we were a little confused about this. We tried to talk to the lady asking what is it we had done to deserve this treatment she insisted we were having a party and we have to leave right away with no refunds. We then showed her There was no party there only 1 friend my mum and dad and my uncle and auntie there and we were just about to walking out the door as we had a 9pm dinner booking. They did not care about this and insisted that we had to leave ASAP she then went and got security we have not long arrived and had the apartment booked for the weekend...due to this happening we missed our dinner arrangements and had to leave ASAP in disbelief. I have never been so disappointed and so disgusted by the treatment we received it was my 49th birthday we are not kids and didn’t deserve to be treated this way very disappoint
於 2019 年 6 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 5 月住了 3 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 4 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
The view was amazing , there was no tooth paste which was annoying Other than that had a good time
於 2019 年 3 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度和住宿環境和硬體
於 2019 年 3 月住了 2 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent amenities. Great location and view. Felt at home right away, communication and instructions were excellent. Definitely a memorable stay, will be back again.
於 2019 年 3 月住了 2 晚

8/10 不錯哦

真實旅客

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Facilities were great however the induction is quite annoying
於 2019 年 3 月住了 4 晚

10/10 有夠讚

真實旅客

於 2019 年 3 月住了 2 晚

10/10 有夠讚

Helen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
What a view
Check in was a convoluted process, however the staff were amazing and the view was incredible, I’d stay again in a heartbeat
於 2019 年 3 月住了 3 晚

10/10 有夠讚

真實旅客

於 2019 年 2 月住了 2 晚

4/10 不太好

John

喜歡：整潔度
不喜歡：住宿環境和硬體和客房舒適度
於 2019 年 1 月住了 3 晚

6/10 一般般

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
If you’re travelling the very annoying thing being there is no where to store your bags before check in and after check out
於 2019 年 1 月住了 2 晚

10/10 有夠讚

Kent M.

Perfect Location
Great building, great amenities and amazing location.
於 2019 年 1 月住了 8 晚

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location Left the car in the car park and walked everywhere. Good security in the building too. The apartment was well set up and the kitchen had plenty of crockery etc.. We didnt cook though. The bed was comfy and the small balcony overlooking the Yarra was great for the NY fireworks. Furniture getting a bit tired and carpet in bad need of stretching plus there was a large crack on the mirror in the bathroom door. The walls could also do with a freshen up. Overall very enjoyable. The guy who met us at the property was great and showed us everything we needed to know. Would definitely stay again.
於 2018 年 12 月住了 2 晚

6/10 一般般

Savanah，Melbourne

情侶出遊, 團體旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Stay in room 2712 Veiws were good and loaction was great however.... Floor boards had big air bubbles underneath which made some places weird to walk on, broken blinds that couldn't come down, the bench looked like it hadnt been wipped down there was stains and cup marks still on there.. aircon didnt work so the room was veryy hot and couldnt even open no windows or nothing! Oh and one of the wheels on one of the beds was just sitting there so when you sit on it.. it broke! Then get charged a 50$ weekend check in fee when we checked out that wasn't specified on the site prior to booking! Disappointing is and understatement!! Wouldn't stay here again.
於 2018 年 11 月住了 2 晚

6/10 一般般

真實旅客

不喜歡：員工素質
Great Location, the property interior was nothing like the photo shown to sell it.
於 2018 年 10 月住了 3 晚

8/10 不錯哦

Shane，Ballarat

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location , clean room and very helpfully booking on arrival.
於 2018 年 9 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
excellent location
great experience in booking in & comfortable property
於 2018 年 9 月住了 2 晚

8/10 不錯哦

Janice

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Close to convention centre. The mattress was a bit soft and the shower was a water saver with the flow not very strong. Better shower in the pool area. Pool area was great.
於 2018 年 7 月住了 5 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect and luxurious
Million dollar view, very quiet, great beds, easy for shopping and so close to the Yarra - will go again
於 2018 年 7 月住了 2 晚